Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
25
4 Stars
2
3 Stars
5
2 Stars
1
1 Star
4
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Posted by: Andrew901
from Jacksonville, ar
Verified Purchase:Yes
This phone does not hold up to it's promises. Yes. It is fast, however the screen scratch resistance is terrible, the cameras aren great in comparison to my s25 ultra that i had.
No, I would not recommend this to a friend.
By Samsung, May 4, 2026
Hi Andrew901, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 with us. We know how disappointing it can be when your new device is not meeting your expectations in functionality. We have an article available online to help you with the different camera settings and features titled "Use camera features on Galaxy S26". We also have our team of experts available to assist you with accessories to help best care for this device, and answer any questions you may have about your phone. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: K Spain
from Louisiana
Verified Purchase:Yes
I upgraded my Galaxy S22 for the S26. I'm still learning the phone, but so far, I'm satisfied with this choice. It's a solid upgrade, especially for someone like me who keeps phones for several years at a time.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Patricia Mclemore
Verified Purchase:Yes
I so hate this new phone i really thought i purchased the ultra im really disappointed in thos phone
Response from ATT.comBy AT&T CARE - Andres, April 14, 2026
Hello Patricia! we’re truly sorry to hear that your new device hasn't met your expectations and for the disappointment you’re feeling. We want to ensure you have the best possible experience with your equipment or check the options to help you get the S26 Ultra.
Please contact us at att.com/support/wireless or give us a call at 800-331-0500 so we can take a closer look at your account and check exchange options or help you get the most out of your Galaxy S26.
Please contact us at att.com/support/wireless or give us a call at 800-331-0500 so we can take a closer look at your account and check exchange options or help you get the most out of your Galaxy S26.
Written by a customer while visiting ATT.com
Posted by: Prettydon
from Brooklyn N.Y
Verified Purchase:Yes
I just love the new S26 i really believe that its the faster phone that i ever had.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Laura Veg
Verified Purchase:Yes
Love all the new features!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Kelly R
Verified Purchase:Yes
Faster, more cute features (like/love texts), camera amazing, as always!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Great phone...fast process
Written by a customer while visiting ATT.com
Posted by: saufv8vhgea
Verified Purchase:Yes
Love the phone, hate the service
Response from ATT.comBy AT&T CARE - Kevin, May 6, 2026
Hi there! Thank you for the honest feedback. We apologize that our service fell short and it did not meet your expectations, though we're glad the device itself is working out well! If you need a hand troubleshooting the service quality, our experts are ready to help once you include the details through the following website: https://www.att.com/get-support
Written by a customer while visiting ATT.com