Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
36
4 Stars
3
3 Stars
8
2 Stars
3
1 Star
7
85%of customers recommend this product.
(
35 out of
41)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Posted by: rdlamond
from Florida
Verified Purchase:Yes
i was charged $400 deductible for phone replacement 1 day out of warranty. the previous phone died unexpectedly with no damage or water exposure and I lost everything on it, no data was retrievable
Response from ATT.comBy AT&T, AT&T Care, September 29, 2026
Thank you for bringing this to our attention. We understand your frustration regarding the $400 deductible charge and the stressful loss of your data right after your warranty expired. Since the phone's malfunction was not your fault, we want to look closely into this charge and see what we can do to help. Please contact us via social media or any of our online channels below, so we can assist you further.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Posted by: Diodama
Verified Purchase:Yes
The screen is too small for me
By Samsung, September 21, 2026
Hi there Diodama, we appreciate you sharing your thoughts about your Samsung Galaxy S26 with us. We understand our customers have a range of different wants and needs from their chosen device, and we do our best to provide a range of options to align to these preferences. If the Samsung Galaxy S26 is too small for your preferences, the Galaxy S26+ and Galaxy S26 Ultra have the larger display size. We have our team of experts available through chat to assist you any time you have questions about your Samsung products, and thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: MNealing
from Richmond VA
Verified Purchase:Yes
I've had so many Samsung galaxies and they are really my favorite phone
I would recommend this to a friend!
Response from ATT.comBy AT&T, AT&T Care, September 14, 2026
We’re thrilled to hear you're loving your new Samsung Galaxy S26, and exploring all its amazing features. We want you to get the most out of your new tech.
At AT&T, we always have your back. If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
At AT&T, we always have your back. If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Works great would buy again
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Pablo, September 29, 2026
Hello, Tony! We’re thrilled to hear you're loving your Samsung Galaxy S26. We want you to get the most out of your new tech!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: L Haley
from Georgia
Verified Purchase:Yes
I had my previous Samsung for several years without any problems. I just wanted to upgrade for a better camera and just a newer phone. I did the phone transfer myself and it was very simple and problem free. Samsung will be my phone of choice here on out.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 23, 2026
Thank you for sharing your experience! We are so glad to hear that you love your new Samsung Galaxy S26 and that transferring your data yourself was simple and problem-free.
If you ever need assistance, please feel free to reach out to us anytime through our social media channels below.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
If you ever need assistance, please feel free to reach out to us anytime through our social media channels below.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Otterman
Verified Purchase:Yes
Good experience! MY daughter loves her phone!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 30, 2026
Thank you for the feedback! We are glad to hear that your daughter loves her new Samsung Galaxy S26 and that you had a good experience with us. For any future assistance, you can reach us at:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Rogelio Laabs
from Manor, TX
Verified Purchase:Yes
Its alright. A bit smaller, which is what I was looking for. However, the battery does not last long. I have to use a power bank to make it last an entire shift for work.
By Samsung, August 27, 2026
Hello Rogelio Laabs, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We understand how important the all-day battery life of your device is to you for your work needs. We have some resources available online to help you maximize the battery life of your device titled "Get the most out of your Galaxy phone or tablet battery" and "Apps are draining battery on Galaxy phone or tablet". We also have our team of experts available to assist you further through chat if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Customer Rating
2
Nothing but spyware
on August 22, 2026
Posted by: featp
Way too much bloatware came pre-installed on the device. Much of which cannot be removed, only disabled. Some of it cannot even be disabled.
The useless AI features permeate so much of this device, even after disabling them, the residual reminders of their existence remains. They are not setup as opt-in either. Everything about the device feels less helpful and more like an invasion of privacy.
The cameras are nice but the editor is so riddled with AI that it makes me not want to use it. The gallery is so littered with it that it feels less like organizing photos and more like surveillance.
The only good thing to be said about this phone is that it has decent hardware. Everything else is worthless.
Samsung used to make decent products that I'd recomend to everyone, but I regret buying this phone. I've had the S3, S5, S7, S9, S10, S20, and S21. I can confidently say the S26 will be the last Samsung phone I will own. I cannot in good conscience recommend it to anyone.
If you want control of your device in the way you should be able to with Android, this isn't the phone for you. If you want something that will spy on everything you do and send every bit of your private data to Google and South Korea, then this phone is perfect.
No, I would not recommend this to a friend.
By Samsung, August 25, 2026
Hello Featp, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We understand how frustrating it is when you upgrade to a new device and are working to disable the features you are not interested in using, and align the settings to your preferences. We do have the complete manual for your device available online to assist you with this endeavor. We also have our team of experts available through chat to assist you further if you have questions, or prefer direct assistance from our experts. we appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com