Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4.1
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
32
4 Stars
3
3 Stars
7
2 Stars
1
1 Star
6
86%of customers recommend this product.
(
31 out of
36)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Posted by: Anonymous
Verified Purchase:Yes
Good performance and gets the job done
Written by a customer while visiting ATT.com
Posted by: Fattyhoglegger
from Missouri
Verified Purchase:Yes
Phone is very slow. It takes forever to load anything. When I open up pictures I have to wait a min or 2 before I can scroll, that only shows a few. After about 4 mins I give up and I wasn’t able to look through all my pictures
No, I would not recommend this to a friend.
Response from ATT.comBy ATTCare_Yvette, August 18, 2026
We understand your phone is running slowly, especially when viewing photos. Try restarting the phone, installing any available software updates, closing unused apps, and freeing storage space by removing unnecessary files or apps. For a faster resolution if the issue continues, please DM us on social media so we can help troubleshoot further.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: John52
from Moore, Ok
Verified Purchase:Yes
Nice phone. Easy to set up. Takes good pictures and has good battery life.
Written by a customer while visiting ATT.com
Posted by: MarKelley
from Fort Wyane, IN
Verified Purchase:Yes
I thought getting a newer phone would help with my reception during calls and late messages. It didn't. I guess the issue really is with AT&Ts less than average coverage. Im still unhappy with this company as a whole.
No, I would not recommend this to a friend.
Response from ATT.comBy ATTCare_Yvette, August 19, 2026
We apologize that the new phone did not improve call reception or delayed messages. Here are a few resolutions we hope will help. Restart the phone, toggle Airplane Mode on and off, install carrier updates, and reset network settings if the issue continues.
Written by a customer while visiting ATT.com
Posted by: Martin Ax
from Texas
Verified Purchase:Yes
The s26 that I received is a piece of CRAP
Response from ATT.comBy AT&T CARE - Kevin, August 25, 2026
Hi Martin, we are sorry to hear that you are having such a bad experience with your new Samsung Galaxy S26. We always want our devices to perform perfectly, and we want to help fix this right away.
Please reach out directly to our dedicated customer support team so we can look up your account, troubleshoot the device, or assist you with a quick return or exchange process under your warranty.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Please reach out directly to our dedicated customer support team so we can look up your account, troubleshoot the device, or assist you with a quick return or exchange process under your warranty.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Osailel
from Mobile, AL
Verified Purchase:Yes
I love how fast and compact it is
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Dave Viking
from West St. Louis County, MO
Verified Purchase:Yes
This new Galaxy S26 phone has worked perfectly. Used it on a 7 day trip and it was a great tool for maping where I was going to various locations etc. It also worked with a scoring app very well. Battery time has been excellent with Spotify.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Raymond5453
from Va
Verified Purchase:Yes
I took samsungs protection plan bc it's only $10 a month.
I would recommend this to a friend!
Written by a customer while visiting ATT.com