Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
25
4 Stars
2
3 Stars
5
2 Stars
1
1 Star
4
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Posted by: Anonymous
Verified Purchase:Yes
Was a smooth order process from pre-order to trade-in. Nice phone too!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Dougm123
Verified Purchase:Yes
Good phone nice features but the phone itself is a Little small
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: rhdiablo78
from Rensselaer, IN
Verified Purchase:Yes
Easy to use, great picture and battery life.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, July 5, 2026
Thank you so much for taking the time to share your experience with us, rhdiablo78.
We are absolutely thrilled to hear that you are loving your new Samsung Galaxy S26 and that our service has met your expectations. Knowing that you are enjoying the user-friendly interface, the outstanding battery life, and the great picture quality truly makes our day.
We always strive to connect our customers to what matters most, and your wonderful feedback confirms we are on the right track. If you ever need assistance with your device or your plan in the future, please feel free to reach out to us here or visit your nearest AT&T store.
Thank you for being a part of the AT&T family.
We are absolutely thrilled to hear that you are loving your new Samsung Galaxy S26 and that our service has met your expectations. Knowing that you are enjoying the user-friendly interface, the outstanding battery life, and the great picture quality truly makes our day.
We always strive to connect our customers to what matters most, and your wonderful feedback confirms we are on the right track. If you ever need assistance with your device or your plan in the future, please feel free to reach out to us here or visit your nearest AT&T store.
Thank you for being a part of the AT&T family.
Written by a customer while visiting ATT.com
Posted by: Cotepet
from Chicopee, MA
Verified Purchase:Yes
The phone was easy to learn, but I don't like the way for shutting the power off.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
I returned it. I prefer iPhone. I need FaceTime.
on April 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
I returned it not a fan of android
By Samsung, April 7, 2026
Hello RissFraz, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We know how important specific capabilities of your device are to you, and how frustrating it can be as you are learning a new operating system. You can absolutely use video calling options with your device to keep in touch with your loved ones. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Lword
Verified Purchase:Yes
I like the phone but the trade in process is slow. I've been using the new phone for weeks now but my trade in, is still in limbo...
Response from ATT.comBy AT&T CARE - Andres, May 12, 2026
Hello there!
We’re so glad to hear you’re enjoying your new Galaxy S26! However, we sincerely apologize for the delay and the uncertainty surrounding your trade-in. We understand that having your old device 'in limbo' for weeks can be stressful, especially when you’re waiting for those credits to apply to your account.
Trade-in processing can take between 1-3 billing cycles as our warehouse team carefully inspects each device, but we want to give you peace of mind. You can track the real-time status of your return at tradein.att.com/trade-in-status by entering your email and confirmation number.
If the status hasn't updated recently, please reach out to our Trade-In Support team at 888.445.6005 or chat with us at att.com/support/wireless. We’ll be happy to look into the shipment for you and ensure everything is on track.
We’re so glad to hear you’re enjoying your new Galaxy S26! However, we sincerely apologize for the delay and the uncertainty surrounding your trade-in. We understand that having your old device 'in limbo' for weeks can be stressful, especially when you’re waiting for those credits to apply to your account.
Trade-in processing can take between 1-3 billing cycles as our warehouse team carefully inspects each device, but we want to give you peace of mind. You can track the real-time status of your return at tradein.att.com/trade-in-status by entering your email and confirmation number.
If the status hasn't updated recently, please reach out to our Trade-In Support team at 888.445.6005 or chat with us at att.com/support/wireless. We’ll be happy to look into the shipment for you and ensure everything is on track.
Written by a customer while visiting ATT.com
Posted by: Tyl S
from Clifton Park, NY
Verified Purchase:Yes
Easy process, all done from home instead of going into the store. Love the new phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Old man 55
from IRVINE, CA
Verified Purchase:Yes
Very good update coming from a S20
I would recommend this to a friend!
Written by a customer while visiting ATT.com