Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4.7
(1,887 Reviews)
Rating breakdown 1,887 reviews
5 Stars
1,503
4 Stars
288
3 Stars
67
2 Stars
18
1 Star
11
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Customer Rating
5
Samsung is the best!
on September 30, 2026
Posted by: Pineapplemother
[This review was collected as part of a promotion.] I chose the s26 because I love the ease of use, the high quality battery and the over design of the Samsung S series phones. It has great tech features, security features and health tracker. This is a wonderful phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid, all-around Android device
on September 30, 2026
Posted by: MrMatt78
[This review was collected as part of a promotion.] I have used several different Android phone brands in the past several years, but mostly Pixel and Galaxy devices. I chose to stick with the Samsung Galaxy S26 for quite some time now and believe I will be staying with Samsung. It just is an all around great device. Screen, performance, cameras, and software features all are great and just work well together. No complaints
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on September 30, 2026
Posted by: Missa67
[This review was collected as part of a promotion.] My phone keeps getting very hot when I'm using it. My cousin has the same phone and it set her house on fire! I'm returning it for something else.
Value
2
Response from Samsung USBy R&R Team, October 1, 2026
Hello Missa67, thank you for sharing your feedback on your Samsung Galaxy S26. We know how distressing it is when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device we appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Why I Chose the Samsung Galaxy S-26
on September 30, 2026
Posted by: Bernosmojo420
[This review was collected as part of a promotion.] I chose the Samsung Galaxy s26 because it's camera is excellent and as easy to use as the previous Samsung Galaxy versions also this phone makes it easier to function in life as a combat related disabled veteran who suffers from epilepsy this phone helps me in more than one way. The fact that this phone is easy to learn and experience all the added features and options it offers, someone like me who has seizures can pick up where I left off right before a seizure. I also chose this phone because it is light and weight it is thin in size and it is strong I love my Samsung Galaxy s6!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy S26
on September 30, 2026
Posted by: Joseph
[This review was collected as part of a promotion.] Well all in all its a good device I chose the S26 because it processing speeds that are factory software installed its camera has great features and zoom quality and helps multi-tasking school work, emails, and uploading and downloading is all made easier.
Value
3
Response from Samsung USBy R&R Team, October 1, 2026
Hey Joseph, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We are pleased to hear that you are overall pleased with the features and capabilities of your device. We have provided a link to the full manual to help you further explore the capabilities and maximize your usage every day. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great AI & Processing, But poor Battery Life
on September 30, 2026
Posted by: Mike
The Samsung Galaxy S26 base model is a impressive phone, and the smart AI features is improved over the years but it doesn't make sense to put a high-end processor in a phone with small battery life, and it persistently overheats but with minor heating which is good, and it is a solid phone overall, but it feels like a minor upgrade that closely mirrors recent generations.
The biggest improvements are the processing speed, and AI capabilities, which offer a major performance leap over previous models, and the display is decent, and clear with a smooth 120Hz refresh rate though it remains essentially the same as last year, and however, day-to-day use is heavily undercut by the battery life, High-demand gaming, which cause the battery to drain rapidly, and the device quickly runs warm under pressure. This makes a phone cooler fan almost always recommended to keep thermals cool, and while the 25W charging speed feels slow when you are constantly needing to top it up its not a serious issue because the phone is going to get charged regardless but if your going on long periods without a charger or without a outlet its unfortunately it won't last long unless your using power saving mode but even then that doesn't do much, and the durability is great especially from the past recent years. And like again with the cameras the same 50MP, 12MP, and 10MP as recent years which is incredibly frustrating because its not really a major improvement.
The biggest improvements are the processing speed, and AI capabilities, which offer a major performance leap over previous models, and the display is decent, and clear with a smooth 120Hz refresh rate though it remains essentially the same as last year, and however, day-to-day use is heavily undercut by the battery life, High-demand gaming, which cause the battery to drain rapidly, and the device quickly runs warm under pressure. This makes a phone cooler fan almost always recommended to keep thermals cool, and while the 25W charging speed feels slow when you are constantly needing to top it up its not a serious issue because the phone is going to get charged regardless but if your going on long periods without a charger or without a outlet its unfortunately it won't last long unless your using power saving mode but even then that doesn't do much, and the durability is great especially from the past recent years. And like again with the cameras the same 50MP, 12MP, and 10MP as recent years which is incredibly frustrating because its not really a major improvement.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Wonderful Device!
on September 30, 2026
Posted by: Loki9530
[This review was collected as part of a promotion.] I chose the Samsung S26 for it's simplicity. I've always been partial to androids and Samsung especially. I love the great features the phone offers, as well as the interconnectivity with the watches tablet and earbuds. The phone is quick, responsive, and for the price unbeatable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I chose a Samsung s26!!
on September 30, 2026
Posted by: LadyBUG
[This review was collected as part of a promotion.] I CHOSE A SAMSUNG S26 BECAUSE I HAD TO GET A DIFFERENT PHONE BESIDES THE SAMSUNG FLIP. EVERYTIME I GOT A FLIP((LIKE 3-4 TIMES I HAD TO REPLACE IT)) THE SCREEN KEPT BREAKING TO THE POINT I JUST GAVE UP!!! THE S26 IS A SMALL PHONE BUT I LIKE IT LIKE THAT!! I WOULD HAVE LIKED A BIGGER SELECTION IN COLOR THOU BECAUSE I ENDED UP HAVING TO GET A TRADITIONAL BLACK AND I JUST WOULD HAVE REALLY LIKED TO HAVE ONE IN A DIFFERENT COLOR AND NOT HAVE TO DEPEND ON A CASE TO ADD SOME COLOR TO MY PHONE!!
Value
4
Written by a customer while visiting Samsung US