Customer reviews from lg.com
LG - UltraGear evo AI GM9 27" 5K Hyper Mini LED 165Hz 1ms G-SYNC FreeSync Premium Gaming Monitor with DisplayHDR1000 - Black
Average customer rating
3.6
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
16
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
8
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for LG - UltraGear evo AI GM9 27" 5K Hyper Mini LED 165Hz 1ms G-SYNC FreeSync Premium Gaming Monitor with DisplayHDR1000 - Black
Customer Rating
1
Defective on Arrival – Major Quality Issues
on May 12, 2026
Posted by: eastbase
I preordered this monitor for its specs, but the hardware is a total failure. As shown in images, the backlight is broken and the pixels are damaged, causing massive light bleed and a distorted image right out of the box.
I’ve already seen another review reporting this exact defect, suggesting a widespread manufacturing flaw. This is a massive disappointment for a premium preorder.
I’ve already seen another review reporting this exact defect, suggesting a widespread manufacturing flaw. This is a massive disappointment for a premium preorder.
Verdict: Avoid until quality control improves. Returning immediately.
Quality
1
Features
5
Value
4
Response from lg.comBy Ivan, LG Digital Care Team, June 5, 2026
Dear eastbase.
We’re truly sorry to hear that your item did not meet your expectations. We understand how disappointing that can be, and we appreciate you taking the time to share your experience.
Please know that we’re here to make this right. We would be more than happy to assist you with a return and provide a full refund for your purchase. You can initiate a return conveniently through your MyLG account, or if you prefer, our Customer Support team is available to assist you directly at 800-243-0000.
You can also reach them on social media (Twitter, Facebook, YouTube, Instagram) using our handle @LGUSSUPPORT.
Your satisfaction is very important to us, and we’d welcome the opportunity to help resolve this for you as smoothly as possible...^Ivan.
We’re truly sorry to hear that your item did not meet your expectations. We understand how disappointing that can be, and we appreciate you taking the time to share your experience.
Please know that we’re here to make this right. We would be more than happy to assist you with a return and provide a full refund for your purchase. You can initiate a return conveniently through your MyLG account, or if you prefer, our Customer Support team is available to assist you directly at 800-243-0000.
You can also reach them on social media (Twitter, Facebook, YouTube, Instagram) using our handle @LGUSSUPPORT.
Your satisfaction is very important to us, and we’d welcome the opportunity to help resolve this for you as smoothly as possible...^Ivan.
Written by a customer while visiting lg.com
Customer Rating
1
Defective out of the box
on May 7, 2026
Posted by: slyfoxt5800
Paid a premium and received a defective monitor. These are brand new and have not stood the test of time. Buyer beware!!! Either wait a year for them to fix all the defective units, or buy elsewhere.
Quality
1
Features
1
Value
1
Response from lg.comBy Ivan, LG Digital Care Team, June 5, 2026
Hi, Claudio,
Thank you for sharing your feedback about your experience with your LG 27GM950B‑B Gaming monitor.
We are so sorry to hear your monitor didn't work out as expected, and we completely understand how frustrating that can be, and sincerely apologize for the inconvenience you have experienced, and would like to make things right!
The great news is that a new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Thank you for sharing your feedback about your experience with your LG 27GM950B‑B Gaming monitor.
We are so sorry to hear your monitor didn't work out as expected, and we completely understand how frustrating that can be, and sincerely apologize for the inconvenience you have experienced, and would like to make things right!
The great news is that a new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Written by a customer while visiting lg.com
Customer Rating
3
Not what I was hoping for…so far.
on May 6, 2026
Posted by: lg_reviewer_950b
from United States
I’ve been waiting a long time for a nice 5K display with a high refresh rate. And I was really hoping this monitor was the one. However, since taking delivery last week after pre-ordering, I’m sad to say it’s not rendering full 218 ppi fidelity across the entire panel. Specifically, the right side of the display is a noticeably lower quality.
I received two of these monitors and have tested them together and individually, on DisplayPort and USB-C (using the included cables), and on macOS, Fedora Linux, and Windows 11. All operating systems were fully update-to-date and AMD’s Radeon software was installed and up-to-date on Windows.
Quality
2
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, June 8, 2026
Hello.
Thank you for sharing your feedback about your experience with your LG 27GM950B‑B Gaming monitor.
We are so sorry to hear your monitor didn't work out as expected, and we completely understand how frustrating that can be, and sincerely apologize for the inconvenience you have experienced, and would like to make things right!
The great news is that there is a new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Thank you for sharing your feedback about your experience with your LG 27GM950B‑B Gaming monitor.
We are so sorry to hear your monitor didn't work out as expected, and we completely understand how frustrating that can be, and sincerely apologize for the inconvenience you have experienced, and would like to make things right!
The great news is that there is a new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Written by a customer while visiting lg.com
Customer Rating
5
27GM950B-B, no point in purchasing an oled
on May 4, 2026
Posted by: HAL9000computer
27GM950B-B monitor arrived on 05/01, pre-ordered. This 5K@165hz FALD monitor replaces a 27" 4K@160hz FALD, which reached end of life after many years of continued use - this was an excellent monitor for its day. This computer and monitor are used several hours a day, every day of the week, for both productivity and gaming. Using an OLED was concerning about static image burn in and downtime for screen maintenance.
The 27GM950B-B is a step in the right direction in several ways, including thinner profile, no noticeable blooming from viewing distance, noticeable improvement on color & brightness & contrast ratios, DP2.1, etc.
Windows auto recognized this monitor as 2K@330hz, but needed to be configured for 5K@165hz. The monitor has AI for up verting from 2K to 5K, including video. Using 2K@330hz native and the monitor AI up verting worked surprisingly well. Also, using the 5090 for 5K@165hz frame generation worked well, which the AI up verting in the monitor can then be disabled - no point in both of them doing the same job.
For gaming, RDO and SOTTR were configured and tested, both at 5K@120hz (both games limited refresh rate to 120hz, for 5K) and also at 2K@330hz using the monitor AI to up vert to 5K. For these games, there was no noticeable advantage of the 330hz over the 120hz; both games are response limited based on internal game settings associated with the game paddle configuration. There was no noticeable difference in picture quality between the 5090 generated 5K (with and/or without AI up verting) and the 5090 generating 2K with the monitor AI up verting to 5K. If there is a difference in total lag in any of these configurations, I cannot tell the difference.
It will take a monitor expert to explain how this works and provide a recommendation on how to best configure and use this monitor. Until then, replacing the 4K monitor, we decided to keep windows at 5K@165hz, and the games at 5K@120hz. We have external speakers, so the monitor speakers were disabled. I occasionally use a headset for gaming, so I will someday soon test using the monitor AI for headsets.
The 27GM950B-B is a step in the right direction in several ways, including thinner profile, no noticeable blooming from viewing distance, noticeable improvement on color & brightness & contrast ratios, DP2.1, etc.
Windows auto recognized this monitor as 2K@330hz, but needed to be configured for 5K@165hz. The monitor has AI for up verting from 2K to 5K, including video. Using 2K@330hz native and the monitor AI up verting worked surprisingly well. Also, using the 5090 for 5K@165hz frame generation worked well, which the AI up verting in the monitor can then be disabled - no point in both of them doing the same job.
For gaming, RDO and SOTTR were configured and tested, both at 5K@120hz (both games limited refresh rate to 120hz, for 5K) and also at 2K@330hz using the monitor AI to up vert to 5K. For these games, there was no noticeable advantage of the 330hz over the 120hz; both games are response limited based on internal game settings associated with the game paddle configuration. There was no noticeable difference in picture quality between the 5090 generated 5K (with and/or without AI up verting) and the 5090 generating 2K with the monitor AI up verting to 5K. If there is a difference in total lag in any of these configurations, I cannot tell the difference.
It will take a monitor expert to explain how this works and provide a recommendation on how to best configure and use this monitor. Until then, replacing the 4K monitor, we decided to keep windows at 5K@165hz, and the games at 5K@120hz. We have external speakers, so the monitor speakers were disabled. I occasionally use a headset for gaming, so I will someday soon test using the monitor AI for headsets.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 7, 2026
Hi! What an awesome deep‑dive into the LG 27GM950B‑B Monitor! — we’re thrilled to see it earning a full 5‑star spot in your setup. The way you put this monitor through real‑world productivity and gaming tests really highlights its strengths, from the crisp 5K@165Hz clarity to the impressive FALD performance with virtually no blooming. Your breakdown of AI up‑verting, refresh‑rate behavior, and GPU pairing is the kind of hands‑on insight power users appreciate, and it’s great to hear how smoothly the LG Monitor fits into both your workflow and gaming routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com