Customer reviews from lg.com
LG - UltraGear evo AI GM9 27" 5K Hyper Mini LED 165Hz 1ms G-SYNC FreeSync Premium Gaming Monitor with DisplayHDR1000 - Black
Average customer rating
3.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
17
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for LG - UltraGear evo AI GM9 27" 5K Hyper Mini LED 165Hz 1ms G-SYNC FreeSync Premium Gaming Monitor with DisplayHDR1000 - Black
Customer Rating
5
Great productivity all rounder
on June 3, 2026
Posted by: timmychung
[This review was collected as part of a promotion.] The image quality on this monitor is really second to none. Good Mini LED implementation too, for great contrast. I use my monitor for coding and light gaming, and couldn't ask for a better fit.
Response from lg.comBy ^Rich, LG Digital Care Team, June 6, 2026
Hello there Timmy! Appreciate you sharing your thoughts. Sounds like that monitor is pulling its weight for both your coding sessions and gaming breaks, which is exactly what we love to hear. If you ever need anything down the road, @LGUSSupport is always here to help. #LifesGood ❤️
^Rich
^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Great monitor!
on June 3, 2026
Posted by: Bob343222
[This review was collected as part of a promotion.] This monitor has high brightness, a fast refresh rate, high contrast, decent color, and fast response times. It particularly shines in SDR mode.
Response from lg.comBy ^Rich, LG Digital Care Team, June 11, 2026
Hi there Bob! Glad to hear that monitor is shining for you, especially in SDR. We appreciate the love, and if you ever need anything down the road, @LGUSSupport is here to help. #LifesGood ❤️
-Rich
-Rich
Written by a customer while visiting lg.com
Customer Rating
5
Great for productivity and gaming
on June 3, 2026
Posted by: NYCManatee
[This review was collected as part of a promotion.] A really nice monitor for mixed productivity and gaming. The updated firmware fixes the major issues upon release. Satisfied with my purchase.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, June 6, 2026
Hey there! Thanks for dropping a review. Glad to hear the monitor is hitting the mark for both work and play, and it’s great knowing the latest firmware has things running smoothly for you. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️
^Rich
^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Exceptional LCD for work and gaming
on June 3, 2026
Posted by: k_r_t_n_
from Seattle, WA
[This review was collected as part of a promotion.] I was determined to wait for an OLED 5k monitor but in the end I got impatient and bought this. I don't regret it at all. The brightness is exceptional and the backlight is better than any LCD I've ever seen. I expected to miss the true blacks of an OLED much more than I actually do. The response time is exceptional. I also like knowing I won't need to worry about burn in and the native resolution is convenient for running things at 1440p. Great for office and gaming.
Pros: Quality, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, June 6, 2026
Hey there! Thanks for sharing your thoughts. Sounds like this monitor is giving you the brightness, speed and versatility you were hoping for, and we love hearing it’s pulling double duty for both work and gaming. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️
^Rich
^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Made the Switch and Never Looking Back
on May 27, 2026
Posted by: Blake V
[This review was collected as part of a promotion.] Made the switch from a 34" curved ultrawide to this 27" and honestly didn't expect to prefer it. The 5K resolution is stunning, the refresh rate is noticeably faster, and it handles video editing and gaming without skipping a beat. Switching between my computers is effortless. If you're on the fence, don't be.
*Review submitted as part of a program that provides a purchase discount.*
Response from cohley.comBy ^Rich, LG Digital Care Team, May 29, 2026
Hey there, Blake! Thanks for the five stars. Sounds like that 27‑inch 5K monitor surprised you in the best way — the jump in clarity, speed and workflow convenience really does make a difference, especially when you’re bouncing between editing and gaming. Love hearing that the switch‑over between devices has been seamless too. If you ever need anything in the future, @LGUSSupport is always here to help.
#LifesGood ❤️
‑LG Digital Care Team ^Rich
#LifesGood ❤️
‑LG Digital Care Team ^Rich
Written by a customer while visiting cohley.com
Customer Rating
5
LG UltraGear evo Al
on May 27, 2026
Posted by: Rachna P
[This review was collected as part of a promotion.] Okay, so I got the LG UltraGear monitor mainly for work and content watching, and honestly the display looks super clean and sharp. Setup was really easy, and I love how bright and smooth everything looks on screen. It definitely made my desk setup feel more premium, and I’d recommend it if you want a high-quality monitor. Review submitted as part of a program that provides a purchase discount.
Response from cohley.comBy LG Digital Care Team, May 29, 2026
Hey there, Rachna! Thanks for the five stars. Love hearing how clean, bright and smooth everything looks on that UltraGear — it really does elevate a workspace and make everyday viewing feel premium. If you ever need anything in the future, @LGUSSupport is always here to help.
#LifesGood ❤️
^Rich
#LifesGood ❤️
^Rich
Written by a customer while visiting cohley.com
Customer Rating
1
Defective: horizontal line issue
on May 22, 2026
Posted by: jhbob14
A permanent, thin horizontal line has appeared across the right side of the screen. I ran a monitor check (defective pixels check), and the line remains visible on a solid background. Looks like it is a panel issue and not a cable or graphics card problem. Extremely disappointed in the quality control for a brand-new product.
Quality
1
Features
1
Value
1
Response from lg.comBy Ivan, LG Digital Care Team, June 5, 2026
Hello, jhbob14.
Thank you for your feedback detailing your experience with your LG 27GM950B‑B gaming monitor.
We are so sorry to hear your monitor didn't work out as expected, and we completely understand how frustrating that can be! We sincerely apologize for the inconvenience you have experienced, and would love to make this right.
A new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Thank you for your feedback detailing your experience with your LG 27GM950B‑B gaming monitor.
We are so sorry to hear your monitor didn't work out as expected, and we completely understand how frustrating that can be! We sincerely apologize for the inconvenience you have experienced, and would love to make this right.
A new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed
on May 20, 2026
Posted by: duderguy
Unfortunately this monitor disappoints in a couple major ways. For one, the fan spins up to 100% then the monitor shuts off due to fan failure. Secondly, the right side of the screen is noticeably more jagged than the left. For such an expensive monitor, these can't be ignored.
Response from lg.comBy Ivan, LG Digital Care Team, June 5, 2026
Hi. We appreciate you sharing your experience with your LG 27GM950B‑B gaming monitor.
We are so sorry to hear your monitor didn't work out as expected and we sincerely apologize for any inconvenience you experienced.
We completely understand how frustrating that can be! We would love to make this right.
A new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
We are so sorry to hear your monitor didn't work out as expected and we sincerely apologize for any inconvenience you experienced.
We completely understand how frustrating that can be! We would love to make this right.
A new firmware update is now available for your monitor that includes important picture quality, performance, and display optimizations designed to help you get the best possible experience from your new monitor.
To install the update, please download and install the LG Switch App (available for Windows and MacOS).
• Connect your monitor to your PC using a USB-C cable and set the display mode to “Extend”
• Open the LG Switch App and navigate to Switch Settings
• Select “Monitor Firmware Update”.
Your monitor will automatically reboot once the update is complete.
You can find the download on our site at:
https://www.lg.com/us/support/product/lg-27GM950B-B.AUS?tab=1
We truly value you as a customer, and we want to ensure your experience with our product is seamless
Please let us know if you have any trouble with the steps. We want to make sure you get this working exactly as it should...^Ivan.
Written by a customer while visiting lg.com