Customer reviews from sharkninja.com
Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Average customer rating
4.2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
42
4 Stars
14
3 Stars
5
2 Stars
5
1 Star
5
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Customer Rating
4
nice coffee pot
on February 20, 2026
Posted by: HibahA
[This review was collected as part of a promotion.] haven’t gotten a chance to open it up yet and can’t drink a whole lot of coffee in Ramadan. Nice options and updated coffee pot for drip coffee drinkers.
Written by a customer while visiting influenster.com
Customer Rating
3
Disappointed, rich to classic profile isn’t there!
on March 20, 2026
Posted by: Bob14
Gender:Male
Bought this a week ago, did a proper cleaning, by their directions
Was hoping for a great cup of coffee, was very disappointed.
I grind my own beans, used the same measurements as usual
The coffee filter that comes with it is useless, it allowed the fine bits of beans to pass through, the flavor of the coffee was bitter and not very hot… thought it might have been me…. So i tried it for the week making adjustments…… everything I did still had the same results, even switching from classic to rich….
For the price , I would have thought it would have had at least a temperature adjustment,,,, it’s just a pretty coffee pot without the coffee results……
Was hoping for a great cup of coffee, was very disappointed.
I grind my own beans, used the same measurements as usual
The coffee filter that comes with it is useless, it allowed the fine bits of beans to pass through, the flavor of the coffee was bitter and not very hot… thought it might have been me…. So i tried it for the week making adjustments…… everything I did still had the same results, even switching from classic to rich….
For the price , I would have thought it would have had at least a temperature adjustment,,,, it’s just a pretty coffee pot without the coffee results……
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2026
Hello Bob,
Thank you for taking the time to leave a review.
We’re devastated to hear that your new coffee maker hasn’t delivered the results you were expecting. We completely understand how disappointing it can be to look forward to a great cup of coffee, especially after carefully completing all the cleaning and setup steps, only to end up with a bitter taste, grounds in the cup, and coffee that isn’t as hot as it should be. Thank you for sharing your feedback about the filter; we’ll be sure to pass this along to our team for review. In the meantime, we recommend reaching out to us through our support page, where one of our agents can assist you directly. You can also explore our self‑help guide for additional troubleshooting steps. We’re committed to improving your experience, and we truly appreciate the chance to make things right. All applicable links are provided below.
Contact Us: https://support.sharkninja.com/en-CA/contact-us
Self Help Guide: https://support.sharkninja.com/en-CA/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re devastated to hear that your new coffee maker hasn’t delivered the results you were expecting. We completely understand how disappointing it can be to look forward to a great cup of coffee, especially after carefully completing all the cleaning and setup steps, only to end up with a bitter taste, grounds in the cup, and coffee that isn’t as hot as it should be. Thank you for sharing your feedback about the filter; we’ll be sure to pass this along to our team for review. In the meantime, we recommend reaching out to us through our support page, where one of our agents can assist you directly. You can also explore our self‑help guide for additional troubleshooting steps. We’re committed to improving your experience, and we truly appreciate the chance to make things right. All applicable links are provided below.
Contact Us: https://support.sharkninja.com/en-CA/contact-us
Self Help Guide: https://support.sharkninja.com/en-CA/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use
on March 29, 2026
Posted by: SandraD
[This review was collected as part of a promotion.] This is the first coffee pot I have ever used that was so easy to put together and use! Set the time easily, easy to set coffee preferences and the clean function a bonus! The coffee came out delicious and very fresh tasting, will keep your coffee hot for a more than reasonable amount of time. One other great thing is makes no noise when brewing. Highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
2
Ok, auto shut off of warmer is annoying
on April 1, 2026
Posted by: JR22
from Ohio
Coffee is fine from it, my problem is that they shut the warmer off after 2 hours. If I make 10-12 cups of coffee I want the warmer on for at least 5-6 hours. I don’t want to have to continually come back to the machine and hit the stay warm button or microwave my coffee. I expected better from the engineers here.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, April 1, 2026
Hi there,
Thanks for sharing your feedback with us. We understand how important it is for your coffee to stay warm longer, especially when brewing a full 10–12 cup batch. The 2‑hour warming cycle is designed to help maintain flavor quality, though we know some customers prefer an extended warming time. We appreciate you bringing this to our attention and we’ll be sure to pass your feedback along to our product team.
If you’d like help finding a setup that better fits your routine or have any questions, you can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for sharing your feedback with us. We understand how important it is for your coffee to stay warm longer, especially when brewing a full 10–12 cup batch. The 2‑hour warming cycle is designed to help maintain flavor quality, though we know some customers prefer an extended warming time. We appreciate you bringing this to our attention and we’ll be sure to pass your feedback along to our product team.
If you’d like help finding a setup that better fits your routine or have any questions, you can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Math confusion
on April 14, 2026
Posted by: Texas Coffee Snob
Gender:Female
The dual coffee maker works great. I bought it because I wanted the larger 14 cup capacity. The problem is that 14 cups (a cup is 8 ounces) would use 112 ounces of water. The water and the carafe hold a maximum of 65 ounces…. The math isn’t mathing…. If I’m not getting 14 cup capacity, why is that printed on the box? Do you make a system that actually makes 14 cups of coffee?? That is what I want!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Easy set up, nice progamming feature.
on April 29, 2026
Posted by: PhoebeD
The setup was easy and i love that i can program it the night before so the coffee is ready next morning. The brewing is consistent and fast. Only thing i dont like is the machine taking space on my small kitchen top.
Written by a customer while visiting influenster.com
Customer Rating
2
Craft markings?
on May 16, 2026
Posted by: Ken Ster
from Arizona
Gender:Male
Although the machine does a relatively good job of making coffee and quickly, can someone please explain to me why the craft container does not have markings showing cup quantity? Had I realized this before I bought the coffee maker, I would have chosen another brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the speed and performance of the coffee maker, but we completely understand your frustration regarding the craft container markings. Having clear cup measurements is an important feature for many users, and we’re sorry this wasn’t included as you expected. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team as we continue to evaluate design improvements for future models.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the speed and performance of the coffee maker, but we completely understand your frustration regarding the craft container markings. Having clear cup measurements is an important feature for many users, and we’re sorry this wasn’t included as you expected. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team as we continue to evaluate design improvements for future models.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com