Customer reviews from sharkninja.com
Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
41
4 Stars
13
3 Stars
5
2 Stars
4
1 Star
3
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Customer Rating
2
Ok, auto shut off of warmer is annoying
on April 1, 2026
Posted by: JR22
from Ohio
Coffee is fine from it, my problem is that they shut the warmer off after 2 hours. If I make 10-12 cups of coffee I want the warmer on for at least 5-6 hours. I don’t want to have to continually come back to the machine and hit the stay warm button or microwave my coffee. I expected better from the engineers here.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, April 1, 2026
Hi there,
Thanks for sharing your feedback with us. We understand how important it is for your coffee to stay warm longer, especially when brewing a full 10–12 cup batch. The 2‑hour warming cycle is designed to help maintain flavor quality, though we know some customers prefer an extended warming time. We appreciate you bringing this to our attention and we’ll be sure to pass your feedback along to our product team.
If you’d like help finding a setup that better fits your routine or have any questions, you can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for sharing your feedback with us. We understand how important it is for your coffee to stay warm longer, especially when brewing a full 10–12 cup batch. The 2‑hour warming cycle is designed to help maintain flavor quality, though we know some customers prefer an extended warming time. We appreciate you bringing this to our attention and we’ll be sure to pass your feedback along to our product team.
If you’d like help finding a setup that better fits your routine or have any questions, you can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Pros and cons
on April 6, 2026
Posted by: LJY2008
Gender:Female
Recently purchased this coffee maker to replace my old. I was excited to add another Ninja product to our kitchen. I love the reusable coffee bin and the water canister that can be removed to fill. My biggest complaint comes when pouring the coffee. Into my cup. It drips all over my counter. I’ve tried pouring slower, holding it up, but nothing seems to make a difference. Not the same quality I have learned to enjoy from this company. For the price, I would have never imagined this issue.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your experience with your FreshBrew coffee maker. We truly appreciate your loyalty to Ninja and are glad to hear you enjoyed features like the reusable coffee bin and removable water reservoir.
We are very sorry to hear about the pouring issue you described. This is not the quality we strive to deliver, and we understand how disappointing this must feel given your expectations.
We would like the opportunity to look into this further with you to see whether the carafe lid, spout alignment, or another component may be contributing to the issue, and to review possible next steps. Please reach out to our support team using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your honest feedback.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with your FreshBrew coffee maker. We truly appreciate your loyalty to Ninja and are glad to hear you enjoyed features like the reusable coffee bin and removable water reservoir.
We are very sorry to hear about the pouring issue you described. This is not the quality we strive to deliver, and we understand how disappointing this must feel given your expectations.
We would like the opportunity to look into this further with you to see whether the carafe lid, spout alignment, or another component may be contributing to the issue, and to review possible next steps. Please reach out to our support team using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your honest feedback.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com