Customer reviews from sharkninja.com
Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Average customer rating
4.2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
42
4 Stars
14
3 Stars
5
2 Stars
5
1 Star
5
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Customer Rating
1
Not the service I expected
on December 26, 2025
Posted by: Grand
from Indiana
Gender:Male
I bought on of these. Great coffee pot at first, then the water tank leaks one day as I'm going from the sink to the coffee pot. I call about the issue. I get told, that wearable parts are not under warranty. So she sends me a new tank to basically try to make me happy, not even a month later that one leaks too. Same spot. If they don't warranty parts that can wear out, I guess the whole coffee pot isn't under a warranty like they claim because it technically wears out. Definitely makes it where I don't want to buy another one of their products.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 27, 2025
Hi there,
Thank you for sharing your experience. It’s understandable how frustrating it must be to deal with repeated leaks and feel that the warranty doesn’t cover what matters most. Your feedback really highlights the importance of durability and clear warranty coverage, and we appreciate you taking the time to let us know. Insights like yours help us identify areas where we need to improve, both in product design and support.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience. It’s understandable how frustrating it must be to deal with repeated leaks and feel that the warranty doesn’t cover what matters most. Your feedback really highlights the importance of durability and clear warranty coverage, and we appreciate you taking the time to let us know. Insights like yours help us identify areas where we need to improve, both in product design and support.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don’t buy
on January 24, 2026
Posted by: Bobbyj
Gender:Male
I don’t know what it is with our luck with ninja coffee makers, but they do not work
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 24, 2026
Hi Bobby,
Thank you so much for taking the time to leave a review.
We’re truly devastated to hear that your Ninja isn’t working, and we completely understand how discouraging it can feel, especially when it seems like you’ve had more than your share of luck with our coffee makers. Your experience matters to us, and we appreciate you sharing this feedback. We’ll make sure it’s passed along to the appropriate teams.
In the meantime, you may find our self‑help guide below helpful for troubleshooting the issue you’re experiencing:
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker.
If the problem continues after trying the steps in the guide, please follow the instructions at the end to reach out to our support team. We’re here and ready to help make this right for you.
Kind regards,
Ninja Kitchen NA.
Thank you so much for taking the time to leave a review.
We’re truly devastated to hear that your Ninja isn’t working, and we completely understand how discouraging it can feel, especially when it seems like you’ve had more than your share of luck with our coffee makers. Your experience matters to us, and we appreciate you sharing this feedback. We’ll make sure it’s passed along to the appropriate teams.
In the meantime, you may find our self‑help guide below helpful for troubleshooting the issue you’re experiencing:
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker.
If the problem continues after trying the steps in the guide, please follow the instructions at the end to reach out to our support team. We’re here and ready to help make this right for you.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good hot coffee, but...
on February 4, 2026
Posted by: Pre Scott
I've had this for a week. Brews good coffee. The pot drips coffee while pouring, not from the spout, but from under the plastic ring that forms the spout, handle, and top. Quite annoying.
Response from sharkninja.comBy SharkNinja, February 4, 2026
Hi there,
Thank you for sharing your experience with us. We’re glad to hear your Fresh Brew is making good coffee for you so far.
We’re sorry to hear about the issue with the carafe dripping while pouring. That’s definitely not the experience we want you to have, and we appreciate you bringing this to our attention. We’d be happy to help troubleshoot and make sure your brewer and carafe are performing as they should.
If you’d like further assistance, our team is always here to help at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Thank you for sharing your experience with us. We’re glad to hear your Fresh Brew is making good coffee for you so far.
We’re sorry to hear about the issue with the carafe dripping while pouring. That’s definitely not the experience we want you to have, and we appreciate you bringing this to our attention. We’d be happy to help troubleshoot and make sure your brewer and carafe are performing as they should.
If you’d like further assistance, our team is always here to help at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Stops brewing!
on March 16, 2026
Posted by: Jessie10
from Pittsburgh, PA
Gender:Female
Bought this last June or july and it broke (started to brew very slowly then stopped all together) so I called for a replacement base through the mail. Its been a few months since and now it's doing the exact same thing. Keeps breaking even with replacements.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your brewer has stopped working again, especially after already receiving a replacement base. We know how frustrating it must be to experience the same issue twice, and that’s absolutely not the reliability we want for you. We’d really like to take a closer look into what’s happening and help find a better solution. Please visit our support page via the link below for troubleshooting help.
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker?redirect=false
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear that your brewer has stopped working again, especially after already receiving a replacement base. We know how frustrating it must be to experience the same issue twice, and that’s absolutely not the reliability we want for you. We’d really like to take a closer look into what’s happening and help find a better solution. Please visit our support page via the link below for troubleshooting help.
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Pros and cons
on April 6, 2026
Posted by: LJY2008
Gender:Female
Recently purchased this coffee maker to replace my old. I was excited to add another Ninja product to our kitchen. I love the reusable coffee bin and the water canister that can be removed to fill. My biggest complaint comes when pouring the coffee. Into my cup. It drips all over my counter. I’ve tried pouring slower, holding it up, but nothing seems to make a difference. Not the same quality I have learned to enjoy from this company. For the price, I would have never imagined this issue.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your experience with your FreshBrew coffee maker. We truly appreciate your loyalty to Ninja and are glad to hear you enjoyed features like the reusable coffee bin and removable water reservoir.
We are very sorry to hear about the pouring issue you described. This is not the quality we strive to deliver, and we understand how disappointing this must feel given your expectations.
We would like the opportunity to look into this further with you to see whether the carafe lid, spout alignment, or another component may be contributing to the issue, and to review possible next steps. Please reach out to our support team using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your honest feedback.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with your FreshBrew coffee maker. We truly appreciate your loyalty to Ninja and are glad to hear you enjoyed features like the reusable coffee bin and removable water reservoir.
We are very sorry to hear about the pouring issue you described. This is not the quality we strive to deliver, and we understand how disappointing this must feel given your expectations.
We would like the opportunity to look into this further with you to see whether the carafe lid, spout alignment, or another component may be contributing to the issue, and to review possible next steps. Please reach out to our support team using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your honest feedback.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
poor quality
on April 16, 2026
Posted by: retireiam
glass broke while coffe was bewing, less than 3 month old
Response from sharkninja.comBy SharkNinja, April 16, 2026
Hi there,
Thank you for taking the time to leave a review.
The glass carafe breaking during the brewing process, especially on a unit that’s less than three months old, is understandably alarming and not the experience we want our customers to have. Your feedback will be shared with the relevant teams internally for further review.
We’d like the opportunity to better understand what happened and offer support. You can reach out to our Customer Care team so we can assist you directly at:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review.
The glass carafe breaking during the brewing process, especially on a unit that’s less than three months old, is understandably alarming and not the experience we want our customers to have. Your feedback will be shared with the relevant teams internally for further review.
We’d like the opportunity to better understand what happened and offer support. You can reach out to our Customer Care team so we can assist you directly at:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
1
ninja carafe replacement
on April 27, 2026
Posted by: Anonymous
I have been looking everywhere to get this exact ninja coffee carafe replacement and in 14 cups I can only find it in 12 cups? please help me find it in 14 cups!!
Response from sharkninja.comBy SharkNinja, April 29, 2026
Hi Jerri,
Thank you for taking the time to leave a review on the FreshBrew.
We’re truly sorry for the difficulty you’ve had finding the correct carafe for your Ninja. We know how frustrating it can be when you just want the right part to get back to enjoying your coffee, and we’re happy to help. Using the link below, you’ll be able to find the 14‑cup carafe that’s compatible with your unit. If you need any additional assistance, please contact our support team below.
Carafe: https://www.sharkninja.com/%E2%80%8Bglass-carafe-with-brew-through-lid/971NK450.html
Support Link: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on the FreshBrew.
We’re truly sorry for the difficulty you’ve had finding the correct carafe for your Ninja. We know how frustrating it can be when you just want the right part to get back to enjoying your coffee, and we’re happy to help. Using the link below, you’ll be able to find the 14‑cup carafe that’s compatible with your unit. If you need any additional assistance, please contact our support team below.
Carafe: https://www.sharkninja.com/%E2%80%8Bglass-carafe-with-brew-through-lid/971NK450.html
Support Link: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 4, 2025
Posted by: PRE5
from Texas
Gender:Female
🥰!! I really ❤️ my new coffee maker for a great pot of absolute gold.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com