Customer reviews from sharkninja.com
Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Average customer rating
4.1
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
46
4 Stars
15
3 Stars
6
2 Stars
7
1 Star
6
44%of customers recommend this product.
(
7 out of
16)
Customer Reviews for Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Customer Rating
5
Great features
on August 4, 2026
Posted by: Brenda64
from Buckhannon west Virginia
Gender:Female
[This review was collected as part of a promotion.] I like Ninja and I like the fact it is a 14 cup capacity
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Tastes great
on July 27, 2026
Posted by: L.D. From Boynton Bch
from Boynton bch FL
Gender:Female
I went from the single pods to a full brew, but it also make as little as 3 cups, which is perfect for the two of us, i will always buy a Ninja product because they always stand behind their products. L> D> from Boynton. P. S. It’s also super hot.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Unfortunate
on July 22, 2026
Posted by: JenW49
from Ahwahnee, CA
Gender:Female
I have been pretty happy with this product overall and enjoy the features however after only two and a half years the unit is dead. After troubleshooting it appears that a sensor went out. It's a lot of money for a small appliance that is going. to quit working after such a short time.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, SharkNinja, July 23, 2026
Hi there,
Thank you for taking the time to share your review.
We're pleased to hear that you've been happy with the product overall and enjoyed its features. However, we're sorry to learn that the unit stopped working after only two and a half years. We understand how disappointing this must be, especially given the investment in the appliance and your expectation that it would provide reliable performance for longer. Your feedback is important to us and helps us improve both our products and customer experience. We'd recommend contacting our Customer Support team using the link below for further assistance.
https://support.sharkninja.com/contact-us
Best regards,
Ninja Kitchen
Thank you for taking the time to share your review.
We're pleased to hear that you've been happy with the product overall and enjoyed its features. However, we're sorry to learn that the unit stopped working after only two and a half years. We understand how disappointing this must be, especially given the investment in the appliance and your expectation that it would provide reliable performance for longer. Your feedback is important to us and helps us improve both our products and customer experience. We'd recommend contacting our Customer Support team using the link below for further assistance.
https://support.sharkninja.com/contact-us
Best regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on July 22, 2026
Posted by: TG26
I had used my other Ninja coffee maker for many years and would not want to use any other make!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Quick brew
on July 14, 2026
Posted by: graceJ
I love this cover maker! you can put k cups in or make a whole pot! it brews really fast and has a cleaning button so it automatically cleans it. Only complaint is sometimes coffee spits out and goes in the counter.
Written by a customer while visiting influenster.com
Customer Rating
3
Decent Coffee machine bad carafes
on July 14, 2026
Posted by: Arrrr
Gender:Male
Great coffee machine, but the carafe leaks. I've had it for a month, and while it performs well, the leaking pot is a huge disappointment. I would give it 4 stars if this issue was fixed.
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi there,
Thank you for sharing your feedback. We're glad to hear that you're enjoying your FreshBrew overall, but we're sorry to learn that the carafe is leaking. We'd like the opportunity to help and take a closer look at the issue. Please reach out to our support team using the link below so we can assist further:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and hope to help get this resolved for you.
Warmly,
Ninja Kitchen
Thank you for sharing your feedback. We're glad to hear that you're enjoying your FreshBrew overall, but we're sorry to learn that the carafe is leaking. We'd like the opportunity to help and take a closer look at the issue. Please reach out to our support team using the link below so we can assist further:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and hope to help get this resolved for you.
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Quit on me after 6 months
on July 6, 2026
Posted by: Pat52
from Freehold, NJ
Gender:Male
I got this coffee maker as a Christmas gift and it quit working on me by mid-June. A real shame because it made a great pot of coffee before that
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 7, 2026
Hi Pat,
Thank you for taking the time to leave a review.
We're sorry to hear that your coffee maker stopped working after only a few months, especially since you were enjoying the coffee it brewed.
We recommend reviewing the troubleshooting steps in the support guide below, as these may help resolve the issue:
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
If the troubleshooting steps do not resolve the issue, the guide will direct you to our Customer Service team for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear that your coffee maker stopped working after only a few months, especially since you were enjoying the coffee it brewed.
We recommend reviewing the troubleshooting steps in the support guide below, as these may help resolve the issue:
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
If the troubleshooting steps do not resolve the issue, the guide will direct you to our Customer Service team for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great
on June 19, 2026
Posted by: JamieM
We bought this a year ago and use it all the time it its not loud like most coffee makers its light weight and its easy to clean makes a good large pot that never taste burnt
Written by a customer while visiting influenster.com