Customer reviews from sharkninja.com
Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
41
4 Stars
13
3 Stars
5
2 Stars
4
1 Star
3
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Customer Rating
5
Brew is great
on February 6, 2026
Posted by: Alicia O
[This review was collected as part of a promotion.] I really enjoy the awesome features like the small batch brewing and the classic and Rich option really makes some great additions to this machine. Also love the cleaning button and the built-in side scoop and built-in filter basket.
The water reservoir is very large and has great markings on it and a clear view to see where your level is at.
It does not run very loud and it is generally quiet.
Coffee tastes great and fresh while using and the coffee butt has an awesome locking mechanism and a nice glass base.
The water reservoir is very large and has great markings on it and a clear view to see where your level is at.
It does not run very loud and it is generally quiet.
Coffee tastes great and fresh while using and the coffee butt has an awesome locking mechanism and a nice glass base.
Written by a customer while visiting influenster.com
Customer Rating
5
Has given us great coffee everyday
on February 8, 2026
Posted by: Blazer52
Gender:Male
This will be our second one of these and we are only purchasing this unit as I dropped our unit while cleaning our coffee station!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A Quality Product
on February 13, 2026
Posted by: Marine65
I replaced a Ninja coffee maker that my wife and I had for many years. Because of the quality and durability of the last coffee maker, it was an easy decision to purchase another one. Considering the age of the older coffee maker, the new one had upgraded features, to include producing 14, instead 12, cups per brewing cycle. We are very satisfied with our purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Another great product from Shark and Ninja
on February 14, 2026
Posted by: RachaelW
[This review was collected as part of a promotion.] I was excited to try this coffee pot after having some knowledge of the shark and ninja brand. All other shark and ninja products I've used have been great. I was a little worried at first when I first ran it because it left filament/ white specks of something in the carafe after running it. The directions had said to run a "classic brew" with just water, when running it for the first time. Then, the pot would be ready to go. However, I did that twice and got the weird filament in the carafe. So I decided to do the "cleaning mode" and ran vinegar and water through it. After doing that, the coffee machine ran fine and no filament left behind. I brewed a pot of coffee this morning using the "rich brew" setting, and it was delicious. The coffee was full bodied, didn't taste too strong or too weak/watery. It was perfect. I have yet to try the timer feature, but I think that will be a useful feature. One thing I thought was really neat and I haven't seen on another machine before is the built in coffee scoop. It makes it so convenient and saves room, it's one of the top features that I like about this machine.
One thing I did notice is it steams a lot when brewing, and the carafe gets pretty "hot and steamy" , but nothing seems melted or smells hot, and the handle isn't hot, so I assume it's supposed to be like that. So, overall, I would recommend this product if you are in the market for a new coffee pot. It's compact, comes with the option of a reusable filter (or to use a filter) has 3 different brew options "small batch, classic, rich" brew, is programmable, and comes with a built in coffee scoop.
I received this product in exchange for my honest review through Influenster.
One thing I did notice is it steams a lot when brewing, and the carafe gets pretty "hot and steamy" , but nothing seems melted or smells hot, and the handle isn't hot, so I assume it's supposed to be like that. So, overall, I would recommend this product if you are in the market for a new coffee pot. It's compact, comes with the option of a reusable filter (or to use a filter) has 3 different brew options "small batch, classic, rich" brew, is programmable, and comes with a built in coffee scoop.
I received this product in exchange for my honest review through Influenster.
Written by a customer while visiting influenster.com
Customer Rating
4
nice coffee pot
on February 20, 2026
Posted by: HibahA
[This review was collected as part of a promotion.] haven’t gotten a chance to open it up yet and can’t drink a whole lot of coffee in Ramadan. Nice options and updated coffee pot for drip coffee drinkers.
Written by a customer while visiting influenster.com
Customer Rating
1
Stops brewing!
on March 16, 2026
Posted by: Jessie10
from Pittsburgh, PA
Gender:Female
Bought this last June or july and it broke (started to brew very slowly then stopped all together) so I called for a replacement base through the mail. Its been a few months since and now it's doing the exact same thing. Keeps breaking even with replacements.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your brewer has stopped working again, especially after already receiving a replacement base. We know how frustrating it must be to experience the same issue twice, and that’s absolutely not the reliability we want for you. We’d really like to take a closer look into what’s happening and help find a better solution. Please visit our support page via the link below for troubleshooting help.
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker?redirect=false
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear that your brewer has stopped working again, especially after already receiving a replacement base. We know how frustrating it must be to experience the same issue twice, and that’s absolutely not the reliability we want for you. We’d really like to take a closer look into what’s happening and help find a better solution. Please visit our support page via the link below for troubleshooting help.
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed, rich to classic profile isn’t there!
on March 20, 2026
Posted by: Bob14
Gender:Male
Bought this a week ago, did a proper cleaning, by their directions
Was hoping for a great cup of coffee, was very disappointed.
I grind my own beans, used the same measurements as usual
The coffee filter that comes with it is useless, it allowed the fine bits of beans to pass through, the flavor of the coffee was bitter and not very hot… thought it might have been me…. So i tried it for the week making adjustments…… everything I did still had the same results, even switching from classic to rich….
For the price , I would have thought it would have had at least a temperature adjustment,,,, it’s just a pretty coffee pot without the coffee results……
Was hoping for a great cup of coffee, was very disappointed.
I grind my own beans, used the same measurements as usual
The coffee filter that comes with it is useless, it allowed the fine bits of beans to pass through, the flavor of the coffee was bitter and not very hot… thought it might have been me…. So i tried it for the week making adjustments…… everything I did still had the same results, even switching from classic to rich….
For the price , I would have thought it would have had at least a temperature adjustment,,,, it’s just a pretty coffee pot without the coffee results……
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2026
Hello Bob,
Thank you for taking the time to leave a review.
We’re devastated to hear that your new coffee maker hasn’t delivered the results you were expecting. We completely understand how disappointing it can be to look forward to a great cup of coffee, especially after carefully completing all the cleaning and setup steps, only to end up with a bitter taste, grounds in the cup, and coffee that isn’t as hot as it should be. Thank you for sharing your feedback about the filter; we’ll be sure to pass this along to our team for review. In the meantime, we recommend reaching out to us through our support page, where one of our agents can assist you directly. You can also explore our self‑help guide for additional troubleshooting steps. We’re committed to improving your experience, and we truly appreciate the chance to make things right. All applicable links are provided below.
Contact Us: https://support.sharkninja.com/en-CA/contact-us
Self Help Guide: https://support.sharkninja.com/en-CA/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re devastated to hear that your new coffee maker hasn’t delivered the results you were expecting. We completely understand how disappointing it can be to look forward to a great cup of coffee, especially after carefully completing all the cleaning and setup steps, only to end up with a bitter taste, grounds in the cup, and coffee that isn’t as hot as it should be. Thank you for sharing your feedback about the filter; we’ll be sure to pass this along to our team for review. In the meantime, we recommend reaching out to us through our support page, where one of our agents can assist you directly. You can also explore our self‑help guide for additional troubleshooting steps. We’re committed to improving your experience, and we truly appreciate the chance to make things right. All applicable links are provided below.
Contact Us: https://support.sharkninja.com/en-CA/contact-us
Self Help Guide: https://support.sharkninja.com/en-CA/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use
on March 29, 2026
Posted by: SandraD
[This review was collected as part of a promotion.] This is the first coffee pot I have ever used that was so easy to put together and use! Set the time easily, easy to set coffee preferences and the clean function a bonus! The coffee came out delicious and very fresh tasting, will keep your coffee hot for a more than reasonable amount of time. One other great thing is makes no noise when brewing. Highly recommend.
Written by a customer while visiting influenster.com