Customer reviews from sharkninja.com
Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Average customer rating
4.1
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
46
4 Stars
15
3 Stars
6
2 Stars
7
1 Star
6
44%of customers recommend this product.
(
7 out of
16)
Customer Reviews for Ninja - Fresh Brew 14-Cup Programmable Coffee Maker - Stainless Steel
Customer Rating
1
Disappointed
on June 4, 2026
Posted by: kyou
from Arkansas
Gender:Female
I bought this coffee brewer 3 months ago. It makes a lot of noise while trying to send the water from the reservoir to the carafe. It also takes about 20 minutes to brew a 12 cup pot. I tried descaling it weekly to see if that would help, it did not. Today it just stopped sending water to the carafe. I tried resetting the brew cycle but it just beeps 3 times and turns off. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 6, 2026
Hi there,
Thank you for taking the time to leave a review. We can understand how disappointing it is to experience issues with performance, especially after trying steps like regular descaling to resolve the noise and slow brewing. Having the unit stop working altogether after only a few months is certainly not the experience we want for you. Your feedback is important, and we’ll be sharing it with the appropriate teams for further review, particularly around brewing time, noise levels, and overall reliability.
In the meantime, we recommend referring to our self-help guide linked below for troubleshooting steps that may help get your coffee maker back up and running:
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
If the issue continues after following those suggestions, please follow the instructions at the end of the guide to connect with our support team so they can assist you further and explore available solutions.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review. We can understand how disappointing it is to experience issues with performance, especially after trying steps like regular descaling to resolve the noise and slow brewing. Having the unit stop working altogether after only a few months is certainly not the experience we want for you. Your feedback is important, and we’ll be sharing it with the appropriate teams for further review, particularly around brewing time, noise levels, and overall reliability.
In the meantime, we recommend referring to our self-help guide linked below for troubleshooting steps that may help get your coffee maker back up and running:
https://support.sharkninja.com/article/CE451-Series-Ninja-Fresh-Brew-14-Cup-Programmable-Coffee-Maker
If the issue continues after following those suggestions, please follow the instructions at the end of the guide to connect with our support team so they can assist you further and explore available solutions.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Craft markings?
on May 16, 2026
Posted by: Ken Ster
from Arizona
Gender:Male
Although the machine does a relatively good job of making coffee and quickly, can someone please explain to me why the craft container does not have markings showing cup quantity? Had I realized this before I bought the coffee maker, I would have chosen another brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the speed and performance of the coffee maker, but we completely understand your frustration regarding the craft container markings. Having clear cup measurements is an important feature for many users, and we’re sorry this wasn’t included as you expected. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team as we continue to evaluate design improvements for future models.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the speed and performance of the coffee maker, but we completely understand your frustration regarding the craft container markings. Having clear cup measurements is an important feature for many users, and we’re sorry this wasn’t included as you expected. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team as we continue to evaluate design improvements for future models.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Easy set up, nice progamming feature.
on April 29, 2026
Posted by: PhoebeD
The setup was easy and i love that i can program it the night before so the coffee is ready next morning. The brewing is consistent and fast. Only thing i dont like is the machine taking space on my small kitchen top.
Written by a customer while visiting influenster.com
Customer Rating
1
ninja carafe replacement
on April 27, 2026
Posted by: Anonymous
I have been looking everywhere to get this exact ninja coffee carafe replacement and in 14 cups I can only find it in 12 cups? please help me find it in 14 cups!!
Response from sharkninja.comBy SharkNinja, April 29, 2026
Hi Jerri,
Thank you for taking the time to leave a review on the FreshBrew.
We’re truly sorry for the difficulty you’ve had finding the correct carafe for your Ninja. We know how frustrating it can be when you just want the right part to get back to enjoying your coffee, and we’re happy to help. Using the link below, you’ll be able to find the 14‑cup carafe that’s compatible with your unit. If you need any additional assistance, please contact our support team below.
Carafe: https://www.sharkninja.com/%E2%80%8Bglass-carafe-with-brew-through-lid/971NK450.html
Support Link: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on the FreshBrew.
We’re truly sorry for the difficulty you’ve had finding the correct carafe for your Ninja. We know how frustrating it can be when you just want the right part to get back to enjoying your coffee, and we’re happy to help. Using the link below, you’ll be able to find the 14‑cup carafe that’s compatible with your unit. If you need any additional assistance, please contact our support team below.
Carafe: https://www.sharkninja.com/%E2%80%8Bglass-carafe-with-brew-through-lid/971NK450.html
Support Link: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
poor quality
on April 16, 2026
Posted by: retireiam
glass broke while coffe was bewing, less than 3 month old
Response from sharkninja.comBy SharkNinja, April 16, 2026
Hi there,
Thank you for taking the time to leave a review.
The glass carafe breaking during the brewing process, especially on a unit that’s less than three months old, is understandably alarming and not the experience we want our customers to have. Your feedback will be shared with the relevant teams internally for further review.
We’d like the opportunity to better understand what happened and offer support. You can reach out to our Customer Care team so we can assist you directly at:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review.
The glass carafe breaking during the brewing process, especially on a unit that’s less than three months old, is understandably alarming and not the experience we want our customers to have. Your feedback will be shared with the relevant teams internally for further review.
We’d like the opportunity to better understand what happened and offer support. You can reach out to our Customer Care team so we can assist you directly at:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Math confusion
on April 14, 2026
Posted by: Texas Coffee Snob
Gender:Female
The dual coffee maker works great. I bought it because I wanted the larger 14 cup capacity. The problem is that 14 cups (a cup is 8 ounces) would use 112 ounces of water. The water and the carafe hold a maximum of 65 ounces…. The math isn’t mathing…. If I’m not getting 14 cup capacity, why is that printed on the box? Do you make a system that actually makes 14 cups of coffee?? That is what I want!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Pros and cons
on April 6, 2026
Posted by: LJY2008
Gender:Female
Recently purchased this coffee maker to replace my old. I was excited to add another Ninja product to our kitchen. I love the reusable coffee bin and the water canister that can be removed to fill. My biggest complaint comes when pouring the coffee. Into my cup. It drips all over my counter. I’ve tried pouring slower, holding it up, but nothing seems to make a difference. Not the same quality I have learned to enjoy from this company. For the price, I would have never imagined this issue.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your experience with your FreshBrew coffee maker. We truly appreciate your loyalty to Ninja and are glad to hear you enjoyed features like the reusable coffee bin and removable water reservoir.
We are very sorry to hear about the pouring issue you described. This is not the quality we strive to deliver, and we understand how disappointing this must feel given your expectations.
We would like the opportunity to look into this further with you to see whether the carafe lid, spout alignment, or another component may be contributing to the issue, and to review possible next steps. Please reach out to our support team using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your honest feedback.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with your FreshBrew coffee maker. We truly appreciate your loyalty to Ninja and are glad to hear you enjoyed features like the reusable coffee bin and removable water reservoir.
We are very sorry to hear about the pouring issue you described. This is not the quality we strive to deliver, and we understand how disappointing this must feel given your expectations.
We would like the opportunity to look into this further with you to see whether the carafe lid, spout alignment, or another component may be contributing to the issue, and to review possible next steps. Please reach out to our support team using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your honest feedback.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Ok, auto shut off of warmer is annoying
on April 1, 2026
Posted by: JR22
from Ohio
Coffee is fine from it, my problem is that they shut the warmer off after 2 hours. If I make 10-12 cups of coffee I want the warmer on for at least 5-6 hours. I don’t want to have to continually come back to the machine and hit the stay warm button or microwave my coffee. I expected better from the engineers here.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, April 1, 2026
Hi there,
Thanks for sharing your feedback with us. We understand how important it is for your coffee to stay warm longer, especially when brewing a full 10–12 cup batch. The 2‑hour warming cycle is designed to help maintain flavor quality, though we know some customers prefer an extended warming time. We appreciate you bringing this to our attention and we’ll be sure to pass your feedback along to our product team.
If you’d like help finding a setup that better fits your routine or have any questions, you can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for sharing your feedback with us. We understand how important it is for your coffee to stay warm longer, especially when brewing a full 10–12 cup batch. The 2‑hour warming cycle is designed to help maintain flavor quality, though we know some customers prefer an extended warming time. We appreciate you bringing this to our attention and we’ll be sure to pass your feedback along to our product team.
If you’d like help finding a setup that better fits your routine or have any questions, you can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com