Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.7
(341 Reviews)
Rating breakdown 341 reviews
5 Stars
267
4 Stars
64
3 Stars
7
2 Stars
1
1 Star
2
98%of customers recommend this product.
(
238 out of
244)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Good refrigerator
on October 15, 2026
Posted by: LizbeeHeart
from Menifee, ca
[This review was collected as part of a promotion.] Very spacious and well organized for different sized items. Water dispenser splashes a little when pouring since the jet is a little strong. Ice maker is good except that it also splashes ice shavings all over even when you bring the cup all the way up to the opening. The bottom freezer is smooth to open and close, great space for all big and small items. Cools everything nicely as well. Overall we love the design!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy!
on October 15, 2026
Posted by: AEnw
[This review was collected as part of a promotion.] Love it so far! Very spacious and the finishing is pretty. Cools well and the ice tray is large. One inside the fridge and in the freezer below. Overall great buy
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great!!!
on October 14, 2026
Posted by: Vee26
from Dallas, TX
[This review was collected as part of a promotion.] Samsung is my first choice. Really good refrigerator. More space and nice design. Easy to clean up andsetup. Highly recommended for everyone. My family really love it
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on October 14, 2026
Posted by: Jpds
[This review was collected as part of a promotion.] Great product. Looks great! Cooled very quickly. Plenty of room. Well organized and easy to use! Would buy again. Set up was very smooth and quick with good explanations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator- lots of room and WiFi featurea
on October 14, 2026
Posted by: Tgread1
from Calgary, AB Canada
[This review was collected as part of a promotion.] The finished is amazing! Looks great.
The size is great with the shallower depth it allows for better air circulation.
It has a consistent air flow in the fridge, as advertised.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great!
on October 13, 2026
Posted by: Leena
from MISSISSAUGA
[This review was collected as part of a promotion.] The refrigerator looks amazing! The cool look and it fits right in our kitchen. We’ll see how it’ll perform over all but so far it’s cold and performing great!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is Trash
on October 13, 2026
Posted by: Vanessa from Crosby
from Crosby, Tx
[This review was collected as part of a promotion.] Ice maker broke within the first year. Will never buy a Samsung again. This is a common issue with these fridges and I would have to pay for service and parts for a basically new fridge
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Bryan, Samsung Care, October 19, 2026
Hi Vanessa from Crosby,
We appreciate you taking the time to share your feedback about your fridge's ice maker, and we'd like to learn more about your experience and see how we can assist.
You can contact us through any of the channels below and reference ticket number: 1153328884.
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Bryan
Samsung Care
We appreciate you taking the time to share your feedback about your fridge's ice maker, and we'd like to learn more about your experience and see how we can assist.
You can contact us through any of the channels below and reference ticket number: 1153328884.
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Bryan
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional features
on October 13, 2026
Posted by: Rosiecow
[This review was collected as part of a promotion.] best refrigerator that we've purchased the size is incredible the amount of shelving and door shelves is wonderful. the refrigerator cool to the right temperature almost within a couple of minutes and the consistency has been wonderful I love the finish on the refrigerator and there is no condensation. ergonomically it's it's
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US