Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.7
(341 Reviews)
Rating breakdown 341 reviews
5 Stars
267
4 Stars
64
3 Stars
7
2 Stars
1
1 Star
2
98%of customers recommend this product.
(
238 out of
244)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Good
on November 12, 2026
Posted by: Stephen
from COLUMBIA SC
[This review was collected as part of a promotion.] I like the capacity and the shelving but the water dispenser I wish flush with the surface rather jumping out. The noise is ok except the ice maker is not that good. It is dispensing in adequately.Cooling is good and no condensation inside.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Spacious & Organized:• Lots of space and great sto
on November 11, 2026
Posted by: Jomar
[This review was collected as part of a promotion.] Design and Capacity. Mention the finish (like Bespoke panels), counter-depth fit, or how well the interior shelves and bins organize your groceries.• Cooling and Freshness. Note how evenly it keeps temperatures, how fast it cools, or how long produce stays fresh.
Ice and Water Features. Highlight the Beverage Center, AutoFill Water Pitcher, or Dual Ice Maker (cubed vs. Ice Bites).• Smart Features. Mention connecting it to the Samsung SmartThings App for temperature alerts, AI Energy Mode, or using the Family Hub screen.
Noise Level and Value. Comment on how quietly the Digital Inverter Compressor runs and whether the fridge feels worth the price.
Ice and Water Features. Highlight the Beverage Center, AutoFill Water Pitcher, or Dual Ice Maker (cubed vs. Ice Bites).• Smart Features. Mention connecting it to the Samsung SmartThings App for temperature alerts, AI Energy Mode, or using the Family Hub screen.
Noise Level and Value. Comment on how quietly the Digital Inverter Compressor runs and whether the fridge feels worth the price.
Written by a customer while visiting Samsung US
Customer Rating
5
Its almost perfect
on November 10, 2026
Posted by: Our new cold guy
from Delray Beach, Florida
[This review was collected as part of a promotion.] overall, we are very satisfied with our new refrigerator. It’s doing everything it’s supposed to do if I had one criticism it would be that if you leave the refrigerator open for a few minutes it does not give you a little beep beep warning which our old refrigerator did which is particularly helpful with grandchildren, tending to leave it open
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great capacity
on November 9, 2026
Posted by: Awesome
[This review was collected as part of a promotion.] Great capacity. Needs some labels for all the drawers. Too much to peel and un wrap but perfect for large families. Water dispenser is touch and has a child lock.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and huge!
on November 9, 2026
Posted by: Elizabeth
from Montgomery, Texas
[This review was collected as part of a promotion.] I ordered this fridge online without seeing it in person first. It is beautiful and huge! The lighting is very nice, the coloring is very nice, the ice works great. We love it. I really like the flat design at it looks more modern.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on November 8, 2026
Posted by: Great product
[This review was collected as part of a promotion.] Great product. It looks great. It cools great. It is simply a great product. It's so great. Possibly the greatest product ever in the face of this planet. By the way, it is a great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Avg Quiet / Poor Crisper
on November 8, 2026
Posted by: Laumar
from The Villages, FL
[This review was collected as part of a promotion.] The upper layout takes some getting used to- some things in doors are hidden from view and easily forgotten. The freezer layout is great. We mainly upgraded to this for a quieter model and it’s just avg in that respect. Disappointed with how the crisper performs.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Glaiza, Samsung, November 11, 2026
Hi Laumar, thank you for sharing your honest experience with your new refrigerator. We're glad the freezer layout is working well for you, and we appreciate your thoughts on adjusting to the upper storage, sound levels, and crisper drawers.
For helpful tips on organizing your shelves, door bins, and crisper drawers, as well as checking operating sounds, feel free to explore our quick guides below:
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10006839/
Understanding the different noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007113/
We appreciate you choosing us to be part of your home.
Glaiza
Samsung Care
For helpful tips on organizing your shelves, door bins, and crisper drawers, as well as checking operating sounds, feel free to explore our quick guides below:
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10006839/
Understanding the different noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007113/
We appreciate you choosing us to be part of your home.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Very spacious
on November 7, 2026
Posted by: Skeeter
from Waverly, Ohio
[This review was collected as part of a promotion.] Haven't had for very long, so far I'm satisfied with performance and capacity. Settings easy to understand. Temperature seems good, No condensation. Lots of storage
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US