Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.7
(341 Reviews)
Rating breakdown 341 reviews
5 Stars
267
4 Stars
64
3 Stars
7
2 Stars
1
1 Star
2
98%of customers recommend this product.
(
238 out of
244)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
3
Samsung refrigerator
on September 15, 2026
Posted by: Melly
[This review was collected as part of a promotion.] Ice maker issues after4 months other then that everything else is great and it’s roomy just like i needed
Response from Samsung USBy Khristine, Samsung, September 18, 2026
Hey Melly,
We're delighted to hear the refrigerator offers the space you were looking for and has been a great fit for your needs. While we're glad you're enjoying so many aspects of it, we understand that having the ice maker perform as expected is just as important.
Please take a look at the guide below and select the option that best matches what you're experiencing with your ice maker:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
We appreciate the opportunity to assist you with your refrigerator.
Khristine
Samsung Care
We're delighted to hear the refrigerator offers the space you were looking for and has been a great fit for your needs. While we're glad you're enjoying so many aspects of it, we understand that having the ice maker perform as expected is just as important.
Please take a look at the guide below and select the option that best matches what you're experiencing with your ice maker:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
We appreciate the opportunity to assist you with your refrigerator.
Khristine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good
on September 14, 2026
Posted by: Bob O
[This review was collected as part of a promotion.] Everything works so far, but I am having trouble figuring out the ice maker in the bottom. But top ice maker works great!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on September 14, 2026
Posted by: GeeMizzle
[This review was collected as part of a promotion.] Love the features and how quick the fridge got cold. I was able to use the fridge sooner than expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Capacity
on September 14, 2026
Posted by: Thomas
from Cleveland Tennessee
[This review was collected as part of a promotion.] Just received refrigerator but I like the looks and especially the capacity. Will review again later after I've experienced for a while.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great if you want a basic fridge
on September 13, 2026
Posted by: Melli
from Morris County, NJ
[This review was collected as part of a promotion.] This fridge is really great if you you just want a basic fridge. Stays at a good temperature, large capacity and bright inside, makes ice quietly, runs very quietly overall, good storage on the doors - overall great for space, layout and sound. It has a nice finish and looks great. It’s even magnetic! Which my old fridge wasn’t.However, it is BASIC. Has NO humidity control, not even an air filter. Condensation builds immediately when door is opened. There are drawers, but they are NOT crisper drawers. No venting, no choice of humidity settings for drawers at all. This was a major oversight on my part, and I regret not getting an upgraded model. All my produce- esp green vegetables wilt like crazy and are soggy within a day. It’s really disappointing. I’ve ordered some drawer liners and produce bags which I hope will help the situation, but I do regret not buying an upgraded model. This fridge is inexpensive compared to others, and you get what you pay for. I’m not saying it’s bad, just basic, and other than wilted produce, this fridge is great. If you want any sort of humidity control, get a different fridge with an air filter and with crisper drawers. If you don’t care, than this fridge is for you! Large capacity, bright, quiet.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
3
Value
4
Response from Samsung USBy Glaiza, Samsung, October 9, 2026
Melli, we appreciate the thoughtful and balanced feedback you've shared about your refrigerator. It's helpful to hear how features such as the capacity, layout, quiet operation, and finish have fit into your home, along with the considerations that shaped your overall experience. Thank you for taking the time to share such detailed feedback.
Glaiza
Samsung Care
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 13, 2026
Posted by: Kelly
from Virginia
[This review was collected as part of a promotion.] I like the app features and it connected with ease. Stays cold. No problems. Smart, spacious, stylish
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome quality
on September 12, 2026
Posted by: Leety
from Bakersfield
[This review was collected as part of a promotion.] Awesome awesome quality Spacious And very beautiful Lots of space and easy manual to read And great quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New fridge
on September 12, 2026
Posted by: Jrhinkey
from Mississippi
[This review was collected as part of a promotion.] Just received today and refrigerator cooled very quickly. Looks great! Installation was quick and easy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US