Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 27 cu. ft. Side-by-Side Refrigerator with Sphere Ice and External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.7
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
84
4 Stars
11
3 Stars
5
2 Stars
0
1 Star
3
94%of customers recommend this product.
(
77 out of
82)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 27 cu. ft. Side-by-Side Refrigerator with Sphere Ice and External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Great featured
on July 14, 2026
Posted by: Gabriel
from Springfield ma
[This review was collected as part of a promotion.] Spacious coolest fridge I ever own 100% recommended
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Motherborad
on July 12, 2026
Posted by: Un happy user
[This review was collected as part of a promotion.] It's a okay product until it breaks down the motherboard is located in the refrigerator and it goes bad if the refrigerator over cools freezing the motherboard bad design......
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Geraldine, Samsung, August 3, 2026
Hi, we understand how important your refrigerator is and appreciate you bringing this to our attention, as we'd welcome the opportunity to learn more about your experience and better assist you.
Please feel free to contact us through any of the channels listed below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152902664) when you reach out so we can retrieve your information.
Thank you for your time and business.
Geraldine
Samsung Care
Please feel free to contact us through any of the channels listed below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152902664) when you reach out so we can retrieve your information.
Thank you for your time and business.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 11, 2026
Posted by: Blueyes81
[This review was collected as part of a promotion.] I love samsung products of all kinds they have been my fo to since day 1.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works amazingly. Love the sphere ice maker
on July 11, 2026
Posted by: Jerred
from Lansing Michigan
[This review was collected as part of a promotion.] This refrigerator is well above what i was expecting. The fact it makes sphere, half sphere and cube ice is what made me get it and I am not disappointed at all. Highly recommend getting this to anyone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great size
on July 9, 2026
Posted by: Sarahk
from Michigan
[This review was collected as part of a promotion.] Is perfect size and has lots of shelves in doors. Multiple sizes for ice. Love it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great look!
on July 7, 2026
Posted by: Jenn
from Washington DC
[This review was collected as part of a promotion.] Product works well. Stays cool, keeps drinks cold. Good layout. Enjoy then fingerprint resistant finish. Lots of space and good features. Frost formation on items way in the back.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of space
on July 6, 2026
Posted by: WranglerGirl
from New Philadelphia ohio
[This review was collected as part of a promotion.] We went from a French door style fridge to a side by side. I was afraid there would be alot less room, but I was wrong. The fridge side has alot more space than I imagined. The fridge is also alot smaller and make the kitchen look bigger.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY THIS REFRIGERATOR!
on July 6, 2026
Posted by: Tony
from Garland, TX
I made the mistake of purchasing this refrigerator, only to find out that it does NOT come with a lighted water/ice dispenser. It's an inexpensive feature that most consumers would gladly pay for if given the option by Samsung. I've purchased many Samsung products in the past and Samsung may have lost me as a customer.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy Jeffrey, Samsung, August 3, 2026
Hi Tony, hearing from loyal Samsung customers means a great deal to us. Your thoughts are important, and we truly value the opportunity to learn from your feedback.
Jeffrey
Samsung Care
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US