Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 27 cu. ft. Side-by-Side Refrigerator with Sphere Ice and External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.7
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
84
4 Stars
11
3 Stars
5
2 Stars
0
1 Star
3
94%of customers recommend this product.
(
77 out of
82)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 27 cu. ft. Side-by-Side Refrigerator with Sphere Ice and External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Great design to keep everything organized
on July 23, 2026
Posted by: alex2022rd
from Springville
[This review was collected as part of a promotion.] I was looking for a frige for over a month because my old one didn’t have a good freezer room to keep up with our necessities and I am so glad I picked up this fridge because it has all we needed. First of all, the 2 side by side doors are my favorite because I can finally see what’s in my freezer and I can stock up for the week since the freezer is very spacious, and another feature I loved is the sphere ice! I like that I can control in the app the amount of spheres I want per day and they keep my drink cooler without making them watery. I also love the water and ice dispenser which has 2 different modes. The fridge section is also very spacious, I was able to store my drinks and dressings in the door for an easier access. The veggie tray is enormous which allows me to beget my veggies and fruits for the week. The last thing I loved is the AI app feature which allows me to control the temperature, energy saver mode, door alarm, ice dispenser and more options in the app! Definitely super easy and convenient. So far I’m so happy with the performance of my fridge, it was an amazing upgrade for us.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome features
on July 22, 2026
Posted by: Tidewr
[This review was collected as part of a promotion.] What I Love
The Sphere Ice™ is the star of the show: If you drink bourbon, iced coffee, or craft cocktails, this feature alone makes the fridge worth it. The spheres are smooth, slow-melting, and keep drinks cold without watering them down instantly. No more filling up messy silicone molds in the sink!
External Dispenser: The water flow rate is crisp and fast, and the tall cutout easily fits my oversized gym water bottles and blender pitchers.
Fingerprint-Resistant Finish: With two kids running around, I was worried about constantly wiping down stainless steel. A damp microfiber cloth clears up any stray smudges in seconds.
Interior Space: Placing the primary ice maker inside the left door instead of taking up top-shelf space gives us way more room for wide party platters and milk jugs. There has been 0 corrosion. I love the ergonomics. The vegetables stay crispy. Finally the drinks are consistently cold.
Things to Keep in Mind
Sphere Production is Slow: It drops about 3 to 6 spheres a day depending on whether you have it on fast-mode. If you’re hosting a big group, start saving them up in a freezer bag a few days in advance!
First Batch Drop: When the ice spheres drop into the bottom bin, it makes a solid thump. It surprised us the first couple of nights, but we quickly got used to it.
Final Verdict
It runs quietly, keeps our veggies crisp far longer than our old unit, and looks super sleek in the kitchen. If you love entertaining or just enjoy a solid ice setup at home, you won't regret buying this.
The Sphere Ice™ is the star of the show: If you drink bourbon, iced coffee, or craft cocktails, this feature alone makes the fridge worth it. The spheres are smooth, slow-melting, and keep drinks cold without watering them down instantly. No more filling up messy silicone molds in the sink!
External Dispenser: The water flow rate is crisp and fast, and the tall cutout easily fits my oversized gym water bottles and blender pitchers.
Fingerprint-Resistant Finish: With two kids running around, I was worried about constantly wiping down stainless steel. A damp microfiber cloth clears up any stray smudges in seconds.
Interior Space: Placing the primary ice maker inside the left door instead of taking up top-shelf space gives us way more room for wide party platters and milk jugs. There has been 0 corrosion. I love the ergonomics. The vegetables stay crispy. Finally the drinks are consistently cold.
Things to Keep in Mind
Sphere Production is Slow: It drops about 3 to 6 spheres a day depending on whether you have it on fast-mode. If you’re hosting a big group, start saving them up in a freezer bag a few days in advance!
First Batch Drop: When the ice spheres drop into the bottom bin, it makes a solid thump. It surprised us the first couple of nights, but we quickly got used to it.
Final Verdict
It runs quietly, keeps our veggies crisp far longer than our old unit, and looks super sleek in the kitchen. If you love entertaining or just enjoy a solid ice setup at home, you won't regret buying this.
Written by a customer while visiting Samsung US
Customer Rating
5
I am absolutely happy with my new fridge
on July 22, 2026
Posted by: Omar0493
from Payson
[This review was collected as part of a promotion.] After looking for a fridge for months we chose this Samsung fridge and we are extremely happy because we were looking for a fridge with a bigger freezer capacity and the side by side design really provides more storage and we can now see what we actually have in the freezer, better organization and the sphere ice is also one of my favorite things about my new fridge because it keeps my drinks cooler without watering them. I also really like that it has water and ice dispenser, the fridge door is also great, we have a lot of space, and the vegetable drawer is huge! It has a really elegant design and I also liked that it has AI and I can save energy and control the alarm, ice and temperature using my phone! I absolutely recommend this fridge.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great features!
on July 21, 2026
Posted by: Curf75
from McKinney, TX
[This review was collected as part of a promotion.] Great features!
Love the sphere ice maker! The ice sphere feature is genuinely impressive and a conversation starter.
Quality construction feels durable.
Efficient energy use.
Easy-to-clean surfaces.
Love the sphere ice maker! The ice sphere feature is genuinely impressive and a conversation starter.
Quality construction feels durable.
Efficient energy use.
Easy-to-clean surfaces.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Smarter AI
on July 21, 2026
Posted by: Ummm
[This review was collected as part of a promotion.] The doors don't adhere as well as I'd like. If it were consistency with anything, it would be that. Corrosion develops as the Texas humidity nestled in the perfect bacteria brewing temperature between the inside and out. The only thing crisping isn't the ergonomics.
Response from Samsung USBy Rachel, Samsung, August 3, 2026
Hello Ummm,
Thank you for sharing your experience with your refrigerator performance and the effects you've noticed in a humid environment.
For general guidance, here’s some information regarding condensation, moisture, or mold that can develop around refrigerator doors in high-humidity conditions: https://www.samsung.com/us/support/troubleshooting/TSG01001891/
We truly appreciate your input.
Rachel
Samsung Care
Thank you for sharing your experience with your refrigerator performance and the effects you've noticed in a humid environment.
For general guidance, here’s some information regarding condensation, moisture, or mold that can develop around refrigerator doors in high-humidity conditions: https://www.samsung.com/us/support/troubleshooting/TSG01001891/
We truly appreciate your input.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great so far!
on July 20, 2026
Posted by: Danielle
from Long Beach, Ca
[This review was collected as part of a promotion.] I've only had it 24 hrs but it's great so far. We got 3 sphere ice in 24 hrs. Was hoping for more but it was exciting waking up to 3 'eggs' haha
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and looks
on July 19, 2026
Posted by: Aname
from Las vegas Nevada
[This review was collected as part of a promotion.] We just and received our refrigerator and are super happy with how it looks inside and out in our kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Convenient and good looking
on July 19, 2026
Posted by: Homemaker
from Dickinson Texas
[This review was collected as part of a promotion.] Very good and cold temperatures. Only drawback is it made random noise when making ice
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US