Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 27 cu. ft. Side-by-Side Refrigerator with Sphere Ice and External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.7
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
84
4 Stars
11
3 Stars
5
2 Stars
0
1 Star
3
94%of customers recommend this product.
(
77 out of
82)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 27 cu. ft. Side-by-Side Refrigerator with Sphere Ice and External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Great for Families
on June 3, 2026
Posted by: Nick86
from Glendale, AZ
[This review was collected as part of a promotion.] Refrigerator is a good size as a good look dispenses ice and two different waysMaking it very convenient and easy to find things
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on June 3, 2026
Posted by: Greek
from Michigan
[This review was collected as part of a promotion.] Great frig so far. Love the craft ice easy setup hope it lasts
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features! Exceeds expections
on June 2, 2026
Posted by: Kodakoda
from Sun City, Arizona
[This review was collected as part of a promotion.] Very fast and efficient cooling, and already making ice. The water/ice dispenser fills the water glass quickly and has enough room to fit a water bottle to fill. Very excited to see the sphere ice!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ana
on June 2, 2026
Posted by: Maria
[This review was collected as part of a promotion.] Super nice perfect, not too big but not small either
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge for family of 5
on June 2, 2026
Posted by: Cafrenz82
from New Lenox
[This review was collected as part of a promotion.] The fridge has plenty of room for a family of 5. It can fit all your big pitchers and milk jugs. The adjustable shelf that slides in gives you options for taller bigger bulk items. Lots of door space for condiments and etc. Ice machine makes ice pretty fast and the whiskey balls are great for cocktails. I also liked the sleek look without door handles on the front. All around a great upgrade from our older fridge. Temperature settings are easy to change and the fridge/freezer boost setting helps when have to load groceries and cool or freeze them faster.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
3
Basic at best
on May 31, 2026
Posted by: TooTall
from WA
[This review was collected as part of a promotion.] Very basic fridge. The sphere ice is a nice feature, but takes forever to make. Which it had more room and door shelves in freezer.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy Christian, Samsung, June 1, 2026
Hi TooTall,
Having ice ready when you need it and making the most of your freezer space both matter in daily use, and it’s worth having those features work just the way you expect.
Sphere ice can take longer to make by design, but slow production may also be due to temperature, water supply, or setup. Checking these can help improve performance. If ice is being made slowly, reviewing the settings and running a quick test or reset can help.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please keep this reference number for your records: 1152570736. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Having ice ready when you need it and making the most of your freezer space both matter in daily use, and it’s worth having those features work just the way you expect.
Sphere ice can take longer to make by design, but slow production may also be due to temperature, water supply, or setup. Checking these can help improve performance. If ice is being made slowly, reviewing the settings and running a quick test or reset can help.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please keep this reference number for your records: 1152570736. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty close to perfect
on May 29, 2026
Posted by: Lucky Ducky
from Oregon
[This review was collected as part of a promotion.] The product itself has been awesome for most of my families needs. I think more focus on the fruits and vegetables drawer would be able to make it perfect. Just my thoughts though.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Christian, Samsung, June 1, 2026
Hi Lucky Ducky,
Keeping produce fresh and organized really matters day to day, and we understand how that little storage details can make a big difference while still enjoying how well everything else works.
Comments like yours show how thoughtful design touches, like storage layout, can shape the overall day to day use in a positive way.
Please keep this reference number for your records: 1152568044.
Samsung truly values your business.
Christian
Samsung Care
Keeping produce fresh and organized really matters day to day, and we understand how that little storage details can make a big difference while still enjoying how well everything else works.
Comments like yours show how thoughtful design touches, like storage layout, can shape the overall day to day use in a positive way.
Please keep this reference number for your records: 1152568044.
Samsung truly values your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great, perfect value
on May 28, 2026
Posted by: Candy1993
[This review was collected as part of a promotion.] Great for my family, having a disabled husband and 4 kids. It works out great for us 😁
Written by a customer while visiting Samsung US