Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub+ & Inner Beverage Center - Charcoal Glass & Stainless Steel
Average customer rating
4.7
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
64
4 Stars
13
3 Stars
3
2 Stars
0
1 Star
2
95%of customers recommend this product.
(
63 out of
66)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub+ & Inner Beverage Center - Charcoal Glass & Stainless Steel
Customer Rating
4
Samsung RF90F23EECRAA Refrigerator Review
on November 10, 2025
Posted by: jtbuckley
from Cape Coral
[This review was collected as part of a promotion.] My first impression of the Samsung RF90F23EECRAA is very favorable, with several exceptions.
The first disappointment was the size. The diagram for the cutout size shows the front of the doors flush with the fridge's sides when open. They are not. I had to do a quick wall relocation to make it fit.
Its configuration provides easy access to both the refrigerator and freezer sections, while the spacious interior is thoughtfully organized with adjustable shelves, door bins, and drawers. Being counter depth, items don’t get lost in the back. The touch to open doors are nice, but it would be helpful if they were easier to close. The “Door Open” alarm gets a lot of use on ours!
The adjustable shelving system is nice, although I would like to see more 2-liter soda bottle height door compartments than the one that it comes with. The Flex Drawer is a nice addition, allowing a separate temperature zone, whether it be warmer than the rest of the fridge or another freezer area. The freezer section is spacious, with a sliding basket. Although the dual ice cube maker is novel, the tray that they collect in is a nuisance, with beveled edges front AND rear. The first time I took it out, half of the ice cubes emptied into the freezer.
The LED Lighting is bright and efficient, making it easy to find items.
One of the most promising features is it’s Smart Connectivity, however it falls far short of what could (and should) be. The camera feature would be great – if it worked. Although it touts “Powered by AI”, it very rarely recognizes what id being put in or taken out of the fridge, leaving the user to tedious manual input. I thought it would be great to have a recipe on the door while I was cooking, I was disappointed to find out that the display timed out very quickly, unless you use the Samsung cooking app. I thought it would be nice to have a slideshow of my cloud-based photos but quickly learned that I would need a Samsung phone or tablet to do that. In other words, if you are not all in with Samsung, you lose a good amount of functionality.
The first disappointment was the size. The diagram for the cutout size shows the front of the doors flush with the fridge's sides when open. They are not. I had to do a quick wall relocation to make it fit.
Its configuration provides easy access to both the refrigerator and freezer sections, while the spacious interior is thoughtfully organized with adjustable shelves, door bins, and drawers. Being counter depth, items don’t get lost in the back. The touch to open doors are nice, but it would be helpful if they were easier to close. The “Door Open” alarm gets a lot of use on ours!
The adjustable shelving system is nice, although I would like to see more 2-liter soda bottle height door compartments than the one that it comes with. The Flex Drawer is a nice addition, allowing a separate temperature zone, whether it be warmer than the rest of the fridge or another freezer area. The freezer section is spacious, with a sliding basket. Although the dual ice cube maker is novel, the tray that they collect in is a nuisance, with beveled edges front AND rear. The first time I took it out, half of the ice cubes emptied into the freezer.
The LED Lighting is bright and efficient, making it easy to find items.
One of the most promising features is it’s Smart Connectivity, however it falls far short of what could (and should) be. The camera feature would be great – if it worked. Although it touts “Powered by AI”, it very rarely recognizes what id being put in or taken out of the fridge, leaving the user to tedious manual input. I thought it would be great to have a recipe on the door while I was cooking, I was disappointed to find out that the display timed out very quickly, unless you use the Samsung cooking app. I thought it would be nice to have a slideshow of my cloud-based photos but quickly learned that I would need a Samsung phone or tablet to do that. In other words, if you are not all in with Samsung, you lose a good amount of functionality.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A great upgrade will not go without the Family Hub
on November 7, 2025
Posted by: d2bf
from Chicago
[This review was collected as part of a promotion.] We recently upgraded to the Samsung RF90F23EECRAA and we really like it, it’s been a great upgrade since It looks sleek, runs reliably, and has tons of space. The cooling tech is impressive, and the overall design feels fresh and modern, a definitely a step up from what we had.
We’ve had an older Samsung model for years, and while it’s still going strong, we decided to move it to our summer kitchen and bring this new one into our main kitchen.
Delivery was quick and hassle-free. Once it was unboxed, the stainless steel finish looked super clean and contemporary. The French doors make everything inside easy to reach, and the bottom freezer is a nice touch.
The ice maker has already come in handy, especially when we have guests over during warmer days. Plus, it’s energy efficient, which we appreciate. The water and ice dispensers are filtered, so we feel good about what we’re drinking.
We’ve used the Family Hub before, so we knew we wanted it again. It connects via WiFi, and there’s a lot you can do with it like streaming music or videos, checking in from your phone with the SmartThings app, get the news and more.
We trust Samsung when it comes to fridges. Based on our experience, they hold up well over time.
What’s also nice is that it doesn’t take up more room than a standard fridge, but somehow still gives us more usable space. It looks great, works great, and we’re really happy with the upgrade.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Love this fridge!
on November 6, 2025
Posted by: DesertSailor12
from o fallon
[This review was collected as part of a promotion.] This is the third Samsung fridge we've gotten and never disappoints! Love the ice maker, and although this model is smaller than our last fridge it seems more spacious. I love how we can adjust the shelving and it comes with a filtered water pitcher. Couldn't be happier with this fridge and it's by far my favorite one yet!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
All the features
on November 6, 2025
Posted by: rareviews
[This review was collected as part of a promotion.] This bridge has been the hit of all our guests.That come over, they loved the features on the screen being able to either watch t v.Listen to music.See what's inside our fridge?Make a shopping listThey can even make a recipe based on what is in your fridge and kind of self recognizes it.It also has features to customize your panels.And we put a calendar on ours, which looks really great.And the drawing board and note station has been a lifesaver.It's absolutely so functionable and definitely adds to our organization skills at the house.The fridge itself is very wide and has a lot of room.I love shelving, especially the middle right where you can fold it up.If you need to have something taller in it and then I also love the sides.The best thing is the water pitcher and water spout inside the fridge.The water's always cold.The water pitcher refills itself, which is genius.It's great for all kinds of uses.And it has an infuser in it too.So that can also keep cold and have different kind of infused water.I absolutely love it.The freezer has a lot of room and different.Shelves, the two kinds of ice cubes are really perfect and having that scooper is even better.I love having a spot for that.And it just makes things so convenient.It makes a lot of ice and pretty quickly a really well thought out fridge
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Not reliable
on November 4, 2025
Posted by: Aaron
from Charlotte NC
If I could give your product zero stars, I would. I am beyond frustrated with the Samsung Bespoke AI refrigerator I recently purchased just three months ago. The touch screen has malfunctioned not once, but twice, rendering it practically useless.
This is unacceptable for a product that I expected to be of high quality. The fact that such a critical feature has failed so soon after purchase raises serious concerns about the reliability of your appliances. I believe that Samsung has a responsibility to address this issue and extend the warranty on the touch screen, given the recurring problems many customers, including myself, have experienced.
If you cannot rectify this situation, I strongly urge you to consider offering refunds to anyone who has faced similar issues with this refrigerator. I expected much more from a brand like Samsung, and I am left feeling disappointed and angry.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 6, 2025
Hi Aaron,
This is not the experience we want you to have. Let's go ahead and have the refrigerator’s family hub screen back on track.
Here are simple steps on what we can do if the family hub screen is not responding. Please note that there are hyperlinks you can click and a video you can watch for additional information.
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151249422) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
This is not the experience we want you to have. Let's go ahead and have the refrigerator’s family hub screen back on track.
Here are simple steps on what we can do if the family hub screen is not responding. Please note that there are hyperlinks you can click and a video you can watch for additional information.
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151249422) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
I’m a big fan!
on November 3, 2025
Posted by: Torresfam20
from Staten Island
[This review was collected as part of a promotion.] I have had a lot of Samsung fridges and I have liked most in not all of them and this Family hub 4 door/drawer fridge is no different! I love this fridge and everything it offers. My old fridge didn’t have access to ice and only thru the dope see but this dispenses the ice in 2 different sizes right into the freezer and still has a beverage center and water dispenser to i live how the ice stray stays covered and comes with a convenient plastic scooper which has its own place! The freezer is somewhat smaller than my older one but I prefer that since things get lost and stay a lot longer than they should so I like the size of the freezer and the ease of how it opens and closes. The fridge is also just as awesome. I love having the family hub and talking to Alexa or Bixby or using the screen to change settings or add things to the calendar. My kids can add anything to our shopping list and it takes pics of everything you put in and take out of the fridge! The drawer I love the most since it keeps the whole fridge from being opened constantly. I keep a lot of out everyday things my family would be looking for in there and the freezer gets opened way less also! I love the larger family hub screen on this unit and it’s very customizable. It fit perfectly at 36” in our kitchen and it is shorter than our old fridge at 70” which I like since I am short! I’m also a giant fan of the automatic doors, i never had a fridge with automatic doors but aI love them and love the fact there are no more dirty hand prints! I am a total fan of this fridge!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Attractive
on October 30, 2025
Posted by: Older and Wiser
from Tallassee Alabama
[This review was collected as part of a promotion.] The design and capacity works well in a moderate space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
leek, Smart, and Exceptionally Functional
on October 28, 2025
Posted by: RockStone
from Fremont, CA
[This review was collected as part of a promotion.] I’ve had the Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub+ for a few weeks now, and it has completely elevated my kitchen.
Design & Build:
The charcoal glass and stainless-steel finish look stunning — modern, elegant, and very premium. The flat-panel doors and clean lines give it a built-in look even though it’s counter-depth. Fingerprints are minimal and easy to wipe off.
The charcoal glass and stainless-steel finish look stunning — modern, elegant, and very premium. The flat-panel doors and clean lines give it a built-in look even though it’s counter-depth. Fingerprints are minimal and easy to wipe off.
Smart Features:
The AI Family Hub+ is more than just a touchscreen — it’s like having a mini smart home center on your fridge. I can check calendars, leave notes, stream music, and even view inside the fridge remotely from my phone. The screen is crisp, responsive, and blends beautifully into the design.
The AI Family Hub+ is more than just a touchscreen — it’s like having a mini smart home center on your fridge. I can check calendars, leave notes, stream music, and even view inside the fridge remotely from my phone. The screen is crisp, responsive, and blends beautifully into the design.
Performance & Convenience:
Cooling is fast and consistent. The Inner Beverage Center™ is one of my favorite features — it hides the water dispenser for a cleaner front, and the auto-fill pitcher is incredibly convenient for cold water or infused drinks. The dual ice maker with cubed and nugget-style ice is a bonus.
Cooling is fast and consistent. The Inner Beverage Center™ is one of my favorite features — it hides the water dispenser for a cleaner front, and the auto-fill pitcher is incredibly convenient for cold water or infused drinks. The dual ice maker with cubed and nugget-style ice is a bonus.
Storage:
Though it’s 23 cu. ft., the layout makes great use of space. Adjustable shelves and customizable zones make it easy to store large trays or bottles. The FlexZone drawer is perfect for snacks or beverages at a different temperature setting.
Though it’s 23 cu. ft., the layout makes great use of space. Adjustable shelves and customizable zones make it easy to store large trays or bottles. The FlexZone drawer is perfect for snacks or beverages at a different temperature setting.
Overall:
It’s not just an appliance — it’s a centerpiece. Stylish, smart, and thoughtfully designed for modern living. A bit of an investment, but worth every penny for the combination of form and function.
It’s not just an appliance — it’s a centerpiece. Stylish, smart, and thoughtfully designed for modern living. A bit of an investment, but worth every penny for the combination of form and function.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US