Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub+ & Inner Beverage Center - Charcoal Glass & Stainless Steel
Average customer rating
4.7
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
64
4 Stars
13
3 Stars
3
2 Stars
0
1 Star
2
95%of customers recommend this product.
(
63 out of
66)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub+ & Inner Beverage Center - Charcoal Glass & Stainless Steel
Customer Rating
5
Best refrigerator ever
on October 2, 2025
Posted by: JMad75
from West Memphis
[This review was collected as part of a promotion.] I couldn’t be happier with my Samsung RF90F23BECRAA. From when it was installed, it’s
been a real showpiece in my kitchen. The stainless-steel finish looks nice and modern, and the touchscreen that I didn’t realize I was missing. I use it every day to check the weather, check my calendar, and keep notes for the family. Beyond the smart features, the fridge does exceptionally well, everything stays cold and fresh, the freezer is roomy
and easy to organize, and the ice maker works without being noisy. Its quiet and I’ve already noticed its better than my old refrigerator. It feels like Samsung really got it right and I would absolutely recommend this model to anyone looking for a fridge that elevates their
kitchen and helps their life work more efficiently.
been a real showpiece in my kitchen. The stainless-steel finish looks nice and modern, and the touchscreen that I didn’t realize I was missing. I use it every day to check the weather, check my calendar, and keep notes for the family. Beyond the smart features, the fridge does exceptionally well, everything stays cold and fresh, the freezer is roomy
and easy to organize, and the ice maker works without being noisy. Its quiet and I’ve already noticed its better than my old refrigerator. It feels like Samsung really got it right and I would absolutely recommend this model to anyone looking for a fridge that elevates their
kitchen and helps their life work more efficiently.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Get ready to be WOWed!
on October 2, 2025
Posted by: Mombosuthu
from Marietta
[This review was collected as part of a promotion.] I have always resisted getting a fridge with a family hub panel, but finally caved in, and o boy! shouldn't have waited that long!
The fridge looks sleek with the family hub and black panel on the other door.
I love the beverage center, especially the pitcher. Makes filling bottles way easier. I do wish I did not have to open the fridge to access it.
Same with the ice from the freezer, while I don't mind it, I still prefer the traditional ice dispenser.
I love being able to monitor and change settings of the fridge from my phone. I love being able to see if someone left the door open.
Most importantly, I love the door self-opening feature. I love it so much, I wish there was a self-closing feature as well. Highly recommended!!!
The fridge looks sleek with the family hub and black panel on the other door.
I love the beverage center, especially the pitcher. Makes filling bottles way easier. I do wish I did not have to open the fridge to access it.
Same with the ice from the freezer, while I don't mind it, I still prefer the traditional ice dispenser.
I love being able to monitor and change settings of the fridge from my phone. I love being able to see if someone left the door open.
Most importantly, I love the door self-opening feature. I love it so much, I wish there was a self-closing feature as well. Highly recommended!!!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A Great Fridge for a family of 5
on October 1, 2025
Posted by: cayla103
from West Memphis
[This review was collected as part of a promotion.] My first comment has to be how much I love the beverage center! The instant fill on the water pitcher makes filling up my water bottle so fast and easy. The ice bites aren't crushed but make drinks super cold. It makes a lot of ice and is really easy to use with a scoop.
Overall, the Bespoke 23" Countertop Refrigerator fits our family great. I have three teenage boys plus a husband and a dog and really need efficiency in my life! We enjoy using the AI functions, leaving notes and playing music on Alexa!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung Bespoke with Family Hub
on October 1, 2025
Posted by: Gobban
from Apollo Beach
[This review was collected as part of a promotion.] Samsung Bespoke with Family Hub looks great and modern, well needed appliance. Smooth appearance and great features.
As for the inside:
The inside has plenty of room, gets cold quick, and has plenty of storage in the doors. The SmartThings app allows for easy setup and configuration for the temperature, quick cooling/ freezing, and allow for setup of the flex zone drawer. The auto-fill water pitcher and water dispenser being on the inside take a small amount of space from the inside, but it adds a lot more to the outside appearance. Shelves are adjustable to make room for larger items like gallon drink containers. The filter location is in the front between the 2 drawers for easy access to replace when the time comes so you don't have to remove everything from a shelf to stretch all the way into the back to replace it. The two drawers are fairly deep and hold quite a bit. The flex zone is versatile and can be reconfigured for multiple types of storage from frozen to beverages.
The pull-out freezer is deep with a separate rolling drawer on the upper portion. The ice is made and placed into 2 separate bins: one for large cubes and the other for the smaller "Samsung Bites" ice. The "bites and about 1/3 the size of the standard ice cubes, but slightly larger than the small pellet ice from some chain restaurants. The is a small door above the ice for the included ice scoop that rests in a small spoon rest for it for easy storage.
The inside has plenty of room, gets cold quick, and has plenty of storage in the doors. The SmartThings app allows for easy setup and configuration for the temperature, quick cooling/ freezing, and allow for setup of the flex zone drawer. The auto-fill water pitcher and water dispenser being on the inside take a small amount of space from the inside, but it adds a lot more to the outside appearance. Shelves are adjustable to make room for larger items like gallon drink containers. The filter location is in the front between the 2 drawers for easy access to replace when the time comes so you don't have to remove everything from a shelf to stretch all the way into the back to replace it. The two drawers are fairly deep and hold quite a bit. The flex zone is versatile and can be reconfigured for multiple types of storage from frozen to beverages.
The pull-out freezer is deep with a separate rolling drawer on the upper portion. The ice is made and placed into 2 separate bins: one for large cubes and the other for the smaller "Samsung Bites" ice. The "bites and about 1/3 the size of the standard ice cubes, but slightly larger than the small pellet ice from some chain restaurants. The is a small door above the ice for the included ice scoop that rests in a small spoon rest for it for easy storage.
As for the technology:
The Family Hub connects to the internet through wi-fi with use through use of the Samsung SmartThings app. The default screen allows customization to add notes, weather, clock, music streaming services, and several other widgets. The hub connects to Alexa and does provide those capabilities, but it able to be turned off if you do not wish to use that service or have other smart devices you prefer to use. The sound from the embedded speaker is decent and can be heard well throughout the house. The cameras inside the refrigerator capture images of things being put in and taken out so you can keep track of what you have inside fairly easy, but you will have to edit what the item is for specific regional grocery store items. This does sync up with other Samsung appliances, and you will get messages from them such the dishwasher has completed, the stove is preheated, and so on.
The Family Hub connects to the internet through wi-fi with use through use of the Samsung SmartThings app. The default screen allows customization to add notes, weather, clock, music streaming services, and several other widgets. The hub connects to Alexa and does provide those capabilities, but it able to be turned off if you do not wish to use that service or have other smart devices you prefer to use. The sound from the embedded speaker is decent and can be heard well throughout the house. The cameras inside the refrigerator capture images of things being put in and taken out so you can keep track of what you have inside fairly easy, but you will have to edit what the item is for specific regional grocery store items. This does sync up with other Samsung appliances, and you will get messages from them such the dishwasher has completed, the stove is preheated, and so on.
Overall, this is an outstanding appliance and would recommend for anyone looking for an upgrade.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Innovation at its finest
on September 30, 2025
Posted by: Pnayor12301
from Cutler Bay
[This review was collected as part of a promotion.] This refrigerator is truly amazing. I cannot express how much my family loves to be in the kitchen while watching tv or listening to music on the hub.
The flexible cooling is great the two ice options are really neat. We find the inner beverage center extremely useful. The pitcher and self pour options are wonderful. You can infuse the pitcher water or you can just drink plain water through the pour spout. The extra capacity on the refrigerator is so useful especially with little ones and their endless amounts of snacks and drinks. This far the energy efficiency and performance of the AI Energy Mode and AI Inverter Compressor seem very good. Overall we are truly thrilled with the new addition to the kitchen.
The flexible cooling is great the two ice options are really neat. We find the inner beverage center extremely useful. The pitcher and self pour options are wonderful. You can infuse the pitcher water or you can just drink plain water through the pour spout. The extra capacity on the refrigerator is so useful especially with little ones and their endless amounts of snacks and drinks. This far the energy efficiency and performance of the AI Energy Mode and AI Inverter Compressor seem very good. Overall we are truly thrilled with the new addition to the kitchen.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
A Smart, Stylish Upgrade with a Few Minor Quirks
on September 30, 2025
Posted by: Anonymous
from Chantilly
[This review was collected as part of a promotion.] The Samsung Bespoke Family Hub Refrigerator has truly elevated my kitchen experience. One of my favorite features is the FlexZone and the Metal Twin Cooling Plus system. The flexible cooling options makes it easy to store everything from fresh produce to party platters at the perfect temperature. Being able to convert a compartment from fridge to freezer depending on my needs has reduced food waste and made meal prep far more convenient.
The Inner Beverage Center with the Auto Fill Pitcher has also become a daily staple. I love being able to grab chilled, filtered water , and the pitcher refills itself automatically—a small but brilliant time-saver for busy mornings.
On the efficiency side, the AI Energy Mode and AI Inverter Compressor give me peace of mind. The refrigerator runs quietly and adjusts power intelligently, which I’ve noticed reflected in slightly lower energy bills. It feels like a premium, Eco-friendly appliance that doesn’t compromise on performance.
The Inner Beverage Center with the Auto Fill Pitcher has also become a daily staple. I love being able to grab chilled, filtered water , and the pitcher refills itself automatically—a small but brilliant time-saver for busy mornings.
On the efficiency side, the AI Energy Mode and AI Inverter Compressor give me peace of mind. The refrigerator runs quietly and adjusts power intelligently, which I’ve noticed reflected in slightly lower energy bills. It feels like a premium, Eco-friendly appliance that doesn’t compromise on performance.
That said, there are a few areas that could be improved. The Family Hub screen is fun and helpful, but it can sometimes lag when switching between apps or connecting to smart devices. The fingerprint-resistant finish could also be a bit more durable, as smudges do appear with regular use. And while the fridge is energy efficient overall, the AI Energy Mode occasionally requires manual tweaking to get the best balance between performance and savings. The family hub froze a few times within a week of usage and at one instant the speaker was loud enough and the touch screen would not respond had to cut the power off to reset the hub.
The delivery could have been a bit smoother, XPO guys were hesitant to get this refrigerator in as it is sight wider and asked me to remove the railing on the stairs showed them video as to how to remove the doors and panel and to get it in.
Overall, the Samsung Bespoke Family Hub Refrigerator has been a smart, stylish, and highly functional addition to my modern kitchen. It’s not perfect, but its combination of flexible cooling, smart energy features, and sleek design makes it a standout choice for anyone looking to upgrade
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Poor quality control
on September 28, 2025
Posted by: Logan
from Texas
Absolutely garbage do yourself a favor and shop a different brand. We bought the whole appliance set and had every single one repaired. Refrigerator multiple times for water pitched and water filler, microwave fixed 2 times and dishwasher repaired one time. Now the 24 month warranty is out and guess what the Refrigerator refill stopped working again. I just new I should have bought LG instead now Im going to pay double. Quality control is seriously lacking do yourself a favor and skip the samsung section. The pretty looks aren't worth the trouble.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 29, 2025
Hi Logan, We understand your disappointment with not having the best experience with your appliances. Let us help. Here is a link to the user manual; kindly go to page 85 for troubleshooting steps for when your water dispenser stops working. User manual. https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150873111) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150873111) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Fridge with extras
on September 25, 2025
Posted by: crg31x
from Tempe
[This review was collected as part of a promotion.] The fridge is pretty on both the outside and inside. The lighting is great and there is ample shelf space. The internal beverage pitcher is a nice add on though it does take away some space. I like the center flex drawer, but wish it could drop to freezer level as I personally would like more freezer space. The 2 types of ice gives options, but does eat into some freezer space. Minor issues for a beautiful unit. The extra tech is where this becomes a gem once you learn how to fully utilize it. The AI Hub that allows you to view your contents, keep track of expiration dates and can recommend recipes based on your ingredients is a fun add on and some of the recipes have looked good. Beyond that you have your video player to watch recipes, calendar and white board, and can even connect to your doorbell camera and other smart devices.
I would recommend this to a friend!
Written by a customer while visiting The Insiders