Customer reviews from Samsung US
Samsung - Bespoke AI 26 cu. ft. Mega Capacity Counter Depth 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.8
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
159
4 Stars
32
3 Stars
4
2 Stars
1
1 Star
0
99%of customers recommend this product.
(
140 out of
142)
Customer Reviews for Samsung - Bespoke AI 26 cu. ft. Mega Capacity Counter Depth 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Beat expectations. Great fridge for price
on August 9, 2026
Posted by: Samsunger
Refrigerator beat my expectations in terms of quality Cooling and overall capacity. Ice maker along with water comes out cool and fresh a spot for most size items and really like the little storage on the bottom
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor layout leaves minimal space
on August 9, 2026
Posted by: Shelbooka
from Lancaster Pennsylvania
We replaced our 16 year old Samsung with this fridge. It does seem a little louder than our older model. We are happy with the cooling part of this fridge. It works well no complaints with that. The ice maker is a lot quieter annd produces ice well. We haven’t had to change the filter but it seems like it would be more conveniently located in this fridge. Our biggest complaint is the design of the shelving inside and how it minimizes the amount of space available. There is minimal room for larger items. Specifically gallons. So you’re supposed to put your gallons on the inside of the door. One gallon of milk fits but the second gallon does not fit it has to sit on top of the piece that sticks out at an awkward angle. But wait there is the middle shelf that retracts halfway. Great I can fit 2 gallons there … then I realize the space behind it is no man’s land. You have to put something small behind your gallons and every time you want to grab it you have to remove a gallon of milk to get to it. Very uneasy to access. Such a waste of space. Why isn’t the middle shelf adjustable to move up. It’s an less than an inch shy of being able to fit a gallon. Did anyone at Samsung buy groceries and see what height a typical gallon of milk/tea/water is. What about the bottom shelves on each of the doors. Seriously unless you’re on your knees you don’t even know they are there. This is a great way to forget about what you have in your fridge. Just put it there. Oh wait don’t forget it’s gotta be really small like a jar of grey poupon how many condiments do you have that are that small anyway? If you like condiments just know you’re not storing very many on the doors. With the small amount of space within the fridge you aren’t going to have much room for it inside either. Ditto for the freezer. What is going on! I guess if you live by yourself this fridge would be functional but forget about it if you like to stock up on any type of groceries. So bummed about this purchase. I’m told by the sales rep the typical fridge now lasts only 10 years. I can at least look forward to 10 years from now that I can find a fridge that fits my lifestyle. Until then at least this fridge is teaching me everything I don’t like about a fridge. I loved my old Samsung. It looks like now I’ll be purchasing another fridge for my basement to be able to store any overflow. I can tell you it wont be Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Glaiza, Samsung, August 18, 2026
Shelbooka, we value your continued support and appreciate the detailed feedback you've shared regarding the interior layout and storage design. To help we've included the resources below for tips on maximizing storage space and information about common refrigerator sounds.
https://www.samsung.com/us/support/answer/ANS10006839/
https://www.samsung.com/us/support/troubleshoot/TSG10007113/
Your feedback matters to us.
Glaiza
Samsung Care
https://www.samsung.com/us/support/answer/ANS10006839/
https://www.samsung.com/us/support/troubleshoot/TSG10007113/
Your feedback matters to us.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features
on August 7, 2026
Posted by: Vette45
from Blacksburg VA
Love the space . Ice cubes are small good size.
Freezer has plenty of room. Cooling is great .
Freezer has plenty of room. Cooling is great .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great price
on August 7, 2026
Posted by: Eddy
from New Jersey
[This review was collected as part of a promotion.] Just got the refrigerator setting it up. Seems pretty easy so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 7, 2026
Posted by: Wolly
from Dallas, TX
Great fridge. Lots of space, well lit inside. The ice dispenser and water dispenser work well. It’s nice to have cold filtered water! The ice maker seems loud but my old one didn’t work so maybe I’m just not used to it - the dogs bark every time it drops ice. Love the deli drawer. The shelving is great. I have found something for every shelf. It is consistently cool/cold. Don’t know anything about corrosion or frost, it is less than a week old.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Price.
on August 5, 2026
Posted by: Lovetech
from Chicago, Illinois
Refrigerator works fine. Looks great in the kitchen. Love the WiFi control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on August 5, 2026
Posted by: Vickiey
from South Carolina
The refrigerator works great! Keeps all of our food and drinks cool and freezer keeps everything frozen. The drawer has a second sliding drawer within which is a great way to break up the space for organization. We like using the filtered water and ice that it dispenses. We used to need a brita with our old fridge but this saves us space within the unit by not needing another separate filter for water.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good fridge
on August 5, 2026
Posted by: Jemm
[This review was collected as part of a promotion.] The fridge and freezer are keeping items cool. There is a lot of space overall. The adjustable shelves are nice. The door shelves however are not as efficient as I originally thought when I had looked at it in store due to how small/short they are. The left door does not have as much range of motion and shuts on you automatically while the right swings open quite forcefully with little effort.
Written by a customer while visiting Samsung US