Customer reviews from Samsung US
Samsung - Bespoke AI 26 cu. ft. Mega Capacity Counter Depth 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
4.8
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
159
4 Stars
32
3 Stars
4
2 Stars
1
1 Star
0
99%of customers recommend this product.
(
140 out of
142)
Customer Reviews for Samsung - Bespoke AI 26 cu. ft. Mega Capacity Counter Depth 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
4
Very roomy
on June 14, 2026
Posted by: Fkpp
[This review was collected as part of a promotion.] The door with the ice maker will not stay open or fully close. Other than that the refrigerator is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on June 14, 2026
Posted by: SamsungLover
from Tampa, FL
[This review was collected as part of a promotion.] I’ve had the refrigerator for the about a week. I absolutely love it! So much space, especially the freezer. I’m one of those folks who shop and freeze, so the freezer capacity is awesome! I love the ice maker and water dispenser. And in think the best thing is the smart things app. Makes it easy to monitor temp and when to change the filter.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 13, 2026
Posted by: Twoton
from Mays Landing, New Jersey
[This review was collected as part of a promotion.] refrigerator has great storage capacity shelving options are amazing smart features are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful fridge
on June 12, 2026
Posted by: Gill
from Oakley ca
[This review was collected as part of a promotion.] The fridge is beautiful and we’ve had it for several years with no issues
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks nice
on June 12, 2026
Posted by: KMP02
from Mechanicville, NY
[This review was collected as part of a promotion.] I don’t like that you can’t fully open the front doors unless you lift it up and out at the same time. You can’t pull the veg drawers out to see in the back or pull out to clean.
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy Nicole, Samsung, June 17, 2026
Hello KMP02,
We truly understand how important it is to have full, smooth access when opening the refrigerator doors and using the vegetable drawers. We hear your concern about needing to lift while opening the doors and the limited ability to fully extend the drawers for easier viewing and cleaning.
For this model, the door and drawer movement is designed to work within specific clearance and hinge limits, which can affect how far sections open and how drawers extend when the doors are not fully positioned. This helps maintain proper sealing, alignment, and internal structure, but can also mean certain compartments require the doors to be fully opened for full access.
This kind of design highlights how important placement and surrounding space can be in supporting smooth, unrestricted use. Ensuring there is enough clearance around the unit can help maximize how far doors and drawers can open.
If you ever need to reach out to Samsung, please include this reference number: 1152649960.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
We truly understand how important it is to have full, smooth access when opening the refrigerator doors and using the vegetable drawers. We hear your concern about needing to lift while opening the doors and the limited ability to fully extend the drawers for easier viewing and cleaning.
For this model, the door and drawer movement is designed to work within specific clearance and hinge limits, which can affect how far sections open and how drawers extend when the doors are not fully positioned. This helps maintain proper sealing, alignment, and internal structure, but can also mean certain compartments require the doors to be fully opened for full access.
This kind of design highlights how important placement and surrounding space can be in supporting smooth, unrestricted use. Ensuring there is enough clearance around the unit can help maximize how far doors and drawers can open.
If you ever need to reach out to Samsung, please include this reference number: 1152649960.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge
on June 11, 2026
Posted by: DarthReaper
from Olive Branch Mississippi
[This review was collected as part of a promotion.] We love the huge capacity of this refrigerator plus the water and ice feature on the front of the refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 11, 2026
Posted by: Lolinka1991
from Orlando, FL
[This review was collected as part of a promotion.] Product is look so Good and Its perfect for my kitchen
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally here!
on June 11, 2026
Posted by: Steelgreatness
from California
[This review was collected as part of a promotion.] Absolutely love this refrigerator! The spacious 31-cubic-foot interior provides plenty of room for groceries, while the three-door design keeps everything organized. The stainless-steel finish looks modern and elegant. The external water and ice dispenser is convenient and works perfectly. It runs quietly, cools evenly, and exceeds my expectations completely.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US