Customer reviews from philips.com
Philips Norelco - All-In-One Trimmer 5000 - MG5975/49 - Black
Average customer rating
4.3
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
95
4 Stars
28
3 Stars
10
2 Stars
2
1 Star
14
88%of customers recommend this product.
(
106 out of
121)
Customer Reviews for Philips Norelco - All-In-One Trimmer 5000 - MG5975/49 - Black
Posted by: Javamon
Verified Purchase:Yes
[This review was collected as part of a promotion.] After trying others brands, this one hits the sweet spot of execution and price. It performs flawlessly with no hair pulling, missed hairs, and extremely great battery. It outperforms others costing much more.
Written by a customer while visiting philips.com
Posted by: Col4077th
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really good set of clippers but not advertised accurately for range of functions. Only works as hair clippers if you wear your hair very short. Really needs several more longer guards. Also, the mm unit of measure should be changed over to standard guard sizes (1,2,3, etc). I had to convert so I knew which I was using.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ralph's Son
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great for DIY haircut on self in front of bathroom mirror.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Allagash
Verified Purchase:Yes
[This review was collected as part of a promotion.] does well, blades are quiet and convenient to use and clean
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Chuuni
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] What more could you really need from a trimmer? It would be nice if this model came with a shaver attachment too but oh well. Good size selections on the guards, and it cuts through thick hair well. It works good on all areas of the body.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Brumah
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like everything and I would like to deliver in Mexico city
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Loud and lacks power
on December 5, 2024
Posted by: WISLake
Gender:Male
Unless you trim your beard almost everyday this trimmer lacks power. What bothers me even more is the high pitched noise this trimmer emits.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 10, 2025
Hi WILake,
Thank you for letting us know about your concern, this is not the experience we want for our customers, we just want to let you know that your feedback us important to us because from this we can improve day by day, u can also try this:
- Lubricate the blades if recommended by the manufacturer. This can sometimes reduce noise.
-Make sure the trimmer is fully charged. Low power can affect performance.
If this doesn't improve, or you need some assistance, please don't hesitate to reach out to us, We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you!
Hope to speak to you soon
Best regards,
Philips Consumer Care
Thank you for letting us know about your concern, this is not the experience we want for our customers, we just want to let you know that your feedback us important to us because from this we can improve day by day, u can also try this:
- Lubricate the blades if recommended by the manufacturer. This can sometimes reduce noise.
-Make sure the trimmer is fully charged. Low power can affect performance.
If this doesn't improve, or you need some assistance, please don't hesitate to reach out to us, We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you!
Hope to speak to you soon
Best regards,
Philips Consumer Care
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 10, 2025
Hi WILake,
We're sorry to hear that you're experiencing issues with the power and noise level of the device.
Our goal is to provide high-quality products that offer excellent performance, and we regret that this has not been your experience. If the trimmer is lacking power, it might be beneficial to ensure it is fully charged before use. Additionally, if the trimmer is making a high-pitched noise, it could be due to incorrect assembly or a potential issue with the device itself. For more detailed information on this, please visit our guide here (https://www.usa.philips.com/c-t/XC000013146/my-philips-hair-groomerclipper-is-making-a-strange-noise).
If the issues persist, please reach out via social media. We're on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips), and X (https://twitter.com/PhilipsCare). Not on social media? No problem. You can also contact us through our support page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Thank you for bringing this to our attention.
Best regards,
Philips Consumer Care
We're sorry to hear that you're experiencing issues with the power and noise level of the device.
Our goal is to provide high-quality products that offer excellent performance, and we regret that this has not been your experience. If the trimmer is lacking power, it might be beneficial to ensure it is fully charged before use. Additionally, if the trimmer is making a high-pitched noise, it could be due to incorrect assembly or a potential issue with the device itself. For more detailed information on this, please visit our guide here (https://www.usa.philips.com/c-t/XC000013146/my-philips-hair-groomerclipper-is-making-a-strange-noise).
If the issues persist, please reach out via social media. We're on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips), and X (https://twitter.com/PhilipsCare). Not on social media? No problem. You can also contact us through our support page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Thank you for bringing this to our attention.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Very gross, they sent me a used trimmer
on December 4, 2024
Posted by: Gill A
Gender:Male
Was very excited to try this trimmer out since I’ve had good luck with my previous Phillips trimmers. Unfortunately I was honestly a little disgusted when I opened the box and saw hair falling out. Never had an experience like this before, and honestly not sure if I should repurchase out of fear for it happening again. (My hair is black so I can assure you it’s not mine)
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 10, 2025
Hi Gill A,
We sincerely apologize for the condition in which you received your product.
We take this matter very seriously, and it is not reflective of the high standards we strive to maintain. Receiving a used product is a rare occurrence, and we understand your concern.
We would like to make this right for you as quickly as possible. Please reach out to us directly through our support channels so we can resolve this issue and arrange for a replacement. You can contact us via social media on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips), and X (https://twitter.com/PhilipsCare). If social media isn't convenient for you, you can also get in touch through our support page (https://www.philips.ca/c-w/support-home/support-contact-page).
Your satisfaction is our top priority, and we hope to restore your confidence in Philips.
Best regards,
Philips Consumer Care
We sincerely apologize for the condition in which you received your product.
We take this matter very seriously, and it is not reflective of the high standards we strive to maintain. Receiving a used product is a rare occurrence, and we understand your concern.
We would like to make this right for you as quickly as possible. Please reach out to us directly through our support channels so we can resolve this issue and arrange for a replacement. You can contact us via social media on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips), and X (https://twitter.com/PhilipsCare). If social media isn't convenient for you, you can also get in touch through our support page (https://www.philips.ca/c-w/support-home/support-contact-page).
Your satisfaction is our top priority, and we hope to restore your confidence in Philips.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com