Customer reviews from philips.com
Philips Norelco - All-In-One Trimmer 5000 - MG5975/49 - Black
Average customer rating
4.3
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
77
4 Stars
25
3 Stars
9
2 Stars
1
1 Star
10
88%of customers recommend this product.
(
93 out of
106)
Customer Reviews for Philips Norelco - All-In-One Trimmer 5000 - MG5975/49 - Black
Customer Rating
1
Inoperable out of the box/no wall adapter. AWFUL
on March 20, 2026
Posted by: RegretBuyingPhilips
Gender:Male
Shame on Philips. This is my 5th time purchasing one of these kits in the past 5 years. They don't last, despite proper upkeep/maintenance. NONE of the versions have had a USB connection until now, and it does NOT come with the REQUIRED adapter to charge the device. They claim it is to "save waste" but it is just a profit pressing measure, because they even try to redirect you to separately purchase a wall adapter from them anyway. This is useless out of the box. Using the wrong USB power source can damage your device and void your warranty. This is unacceptable. AWFUL corporate greed. Include all required parts to operate the device.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, March 24, 2026
Hi there, thank you for taking the time to share your detailed feedback with us. We’re really sorry to hear about your experience, needing an adapter and not being able to charge your device out of the box is incredibly frustrating, and it’s definitely not the experience we want for you. We also understand your concerns about longevity, especially after purchasing several kits over the years.
For clarity: this model includes a USB charging cable, but the wall adapter is not included. While this helps reduce electronic waste, we understand that it can be inconvenient, and we appreciate you calling out how it affected your experience.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also get in touch through our support page so we can assist you directly:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
For clarity: this model includes a USB charging cable, but the wall adapter is not included. While this helps reduce electronic waste, we understand that it can be inconvenient, and we appreciate you calling out how it affected your experience.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also get in touch through our support page so we can assist you directly:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: OlderShaver65
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the trimmer and got it for the added features over my old trimmer (also a Phillips) but without the attachments, it does not shave as close as my old one. Yes, with the attachments, it is AMAZING, but my old one did not leave stubble so I did not have to use a razor as much and with this one I do. I could honestly be missing something but my old one is still better
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com