Customer reviews from philips.com
Philips Norelco - All-In-One Trimmer 5000 - MG5975/49 - Black
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
92
4 Stars
28
3 Stars
10
2 Stars
2
1 Star
14
87%of customers recommend this product.
(
104 out of
119)
Customer Reviews for Philips Norelco - All-In-One Trimmer 5000 - MG5975/49 - Black
Customer Rating
5
Great features
on December 17, 2023
Posted by: Birnie
Gender:Male
Great shaver my husband is on his second one . One problem he has left his charging cord behind in hotel room now’s needs a replacement Cord for charging ?
Can’t see to find them in here . Please would be great if you could send us one in mail for Christmas 🤶
Can’t see to find them in here . Please would be great if you could send us one in mail for Christmas 🤶
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This is not a complete product
on November 1, 2023
Posted by: Truth2023
Gender:Male
After waiting 3 days, I finally have a complete product. This product is not sold with a charging block. The geniuses at Philips think they are saving the planet by not including it with their product. After my experience 27th this product, I can tell you that unless they change their way of thinking, I'll never buy another product made by Philips.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 2, 2023
Hi there,
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Norelco All-in-One Trimmer Series 5000. We would like to indicate that we no longer provide charger blocks with Philips Trimmer, as our consumers often already have a suitable charger block.
As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Norelco All-in-One Trimmer Series 5000. We would like to indicate that we no longer provide charger blocks with Philips Trimmer, as our consumers often already have a suitable charger block.
As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not operable out of the box
on July 14, 2023
Posted by: Llll222222
Have to buy the second part of the charger, cord is too short but is advertised as being able to use while charging. Waste of my time.
No, I would not recommend this to a friend.
Response from philips.comBy Parvez Ansari, Philips Consumer Care, July 17, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear that you feel this way. We would like to inform you that, as per the product details page on our official Philips website, it is already mentioned that the product comes with a USB-A charging cable and that there is no wall adapter included with the product. The reason we do not provide wall adapters is that, at Philips, we are committed to sustainability. In addition to prioritizing recycled materials in our packaging, we are removing the power adapter from several products to reduce electronic waste. We hope you understand.
If you have any further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear that you feel this way. We would like to inform you that, as per the product details page on our official Philips website, it is already mentioned that the product comes with a USB-A charging cable and that there is no wall adapter included with the product. The reason we do not provide wall adapters is that, at Philips, we are committed to sustainability. In addition to prioritizing recycled materials in our packaging, we are removing the power adapter from several products to reduce electronic waste. We hope you understand.
If you have any further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Excellent beard trimmer, with one quibble
on June 16, 2023
Posted by: scjr
Gender:Male
I really like this all-in-one trimmer and all the different attachments included. The trimmer charges quickly, holds the charge a long time and trims effectively. I’ve just used it for my beard and mustache thus far and performance is excellent. The nose hair trimmer is very effective as well. I haven’t used it for a haircut yet, but I will try that in the future.
The one quibble and it’s the only reason I didn’t give this trimmer 5 stars, the attachment sizes aren’t marked clearly. Superman vision to required to see the measurements on the attachments. That’s a big deal, because you don’t want to choose the wrong attachment size and not to mention it’s quite frustrating.
Feedback to Norelco: For your next model, please make sure the attachment sizes are clearly marked in bold white lettering?
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Sorry this product is bad
on June 7, 2023
Posted by: Rajeev k maan
Gender:Male
I got one a year ago, battery died. Four months ago the button will not work, I have both unused- can’t be used or returned with me, bad bad bad
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, June 8, 2023
Hi Rajeev,
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Mr Me and you
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It doesn’t have guards that are short enough to fade hair properly .
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, June 7, 2023
Hi there,
Thank you for sharing your feedback with us. Our Philips trimmer includes two fading hair guards that range in size from 5/32 in. to 3/8 in. (4 mm to 9 mm) which is designed to create the perfect fade cut. To trim the hair around the ear, attach one fading hair protector to the extra wide hair trimmer. Depending on your preferred trimming direction, place the trimmer at the back or front of your ear; just make sure the side of the guard with the short teeth is closest to your ear. While keeping it steady, move the trimmer slowly around the ear. To ensure that all the hair that needs to be trimmed has been faded, perform the motion around one ear multiple times. Then attach the other fading hair guard to trim the hair around the other ear.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. Our Philips trimmer includes two fading hair guards that range in size from 5/32 in. to 3/8 in. (4 mm to 9 mm) which is designed to create the perfect fade cut. To trim the hair around the ear, attach one fading hair protector to the extra wide hair trimmer. Depending on your preferred trimming direction, place the trimmer at the back or front of your ear; just make sure the side of the guard with the short teeth is closest to your ear. While keeping it steady, move the trimmer slowly around the ear. To ensure that all the hair that needs to be trimmed has been faded, perform the motion around one ear multiple times. Then attach the other fading hair guard to trim the hair around the other ear.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Boss L
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a device to trim my side burns not only for length but also for height. This Philips device works perfectly.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
great all-around trimmer.
on April 17, 2023
Posted by: mbmsr
Gender:Male
needs to have a 1mm and 2mm trimmer attachment for trimming your beard.
I would recommend this to a friend!
Written by a customer while visiting philips.com