Customer Reviews for Fellow - Espresso Series 1 Semi-Automatic Espresso Machine with up to 9 bars of pressure and custom roast profiles - Black
Customer Rating
1
First try, won't even pull a correct espresso shot.
on March 9, 2026
Posted by: racheljane
We are super disappointed in this espresso machine. We got it for our office, and the first pull, which should have been the most basic setting for espresso, pulled an 8 second shot. We tried VARIOUS nice espresso grounds, and it kept pulling 8 second shot that tasted like rocket fuel. Very disappointed as this was supposed to be easy for beginners and nerds alike!
Response from FellowBy CX, Customer Experience Team, March 19, 2026
We're sorry to hear that Espresso Series 1 hasn't met your expectations yet, and our Customer Experience team would love to connect over the phone and help get everything dialed in properly! One of our agents has already reached out via email to get that process started, and we're looking forward to working through things together!
Andrew Martin (He/Him)
Customer Experience, Learning & Development Specialist
I’m enjoying my espresso series one. The build quality is very solid. Pulling a shot is straightforward. I’m particularly impressed with the quality of the foam when making a latte. My only niggling feedback is that there aren’t many suggestions for how to handle out of parameter situations-such as what to do if your water is too soft.
A fantastic machine. I upgraded from a Breville BE that I'd be using for 7 years. Across the board it feels like a meaningful upgrade. I appreciate the heat up time which is crazy fast and the tech that allows profiling but these are features like a toy, fun to play because I'm so excited to have them. Ultimately for anyone switching from a Breville, the milk frothing is so vastly superior in both result and flow it's night and day. the materials are higher quality, it's quieter. almost all positives so far.
New to espresso making, very happy I chose Fellow, great for a beginner, so much room to grow the hobby with this machine! My experience so far is overwhelming's positive. Great experience considering it is a brand new product line. Fellow gave good communication about the pre-order delay due to quality assurance. Fellow promptly replaced an included accessory with manufacturing issue. Had some issue with yield being low, but they read my mind and released a YouTube video on volumetric dosing setting adjustment which solved my problem precisely. Really shows that Fellow care about its customers.
I worked as a barista over a decade ago and have dreamed of having a high quality an espresso machine in my home since, but in my experience all previous non-commercial machines are horrible - they constantly break and neither the espresso nor the steamed milk are very good. When I first heard of this machine being in development I pre-ordered it immediately given the description of the design intention and my faith in the brand. It has exceeded my expectations so far. The aesthetic is impeccable, the user experience very satisfying, and the quality of the espresso and the steamed milk has been excellent and very consistent. Highly recommend.
Congrats to the entire Fellow team—and a special shoutout to the design engineers! Nailing a product like this right out of the gate is a huge accomplishment.
I could immediately tell that every person on the team actually uses this thing in their own home. The design is so intuitive—zero learning curve. I watched the tutorials, pulled my very first shot, and it was an instant success.
I wish I could invest in Fellow because this machine is going to be a massive hit.
p.s. - I’m pretty sure I’m the first person to take the Series 1 on an overlanding trip… so can we please get a dedicated travel hard case?!
The steaming is powerful and temperature is consistent. Feels well made and looks gorgeous. Love the maple portafilter for its design and weight. Over all, I’m very pleased to have preordered and I enjoy using it daily. Hoping for a scale integration to make it the dream machine for me in this stage of my coffee journey.
I am in love with my new machine! I’m relatively new to espresso, and I have found it very approachable. I think Fellow did a great job building a machine for both nerdy and new users. It feels like a machine that’ll grow with me.