I haven’t figured out all the bits yet, as my first espresso machine. but so far, I really like it. I like the aesthetic, I like how easy it is to use. There are a couple of things that are not obvious UX choices — like the temperature control for the steaming — but by and large I’m really enjoyihng it.
I love the product and really have no complaints! It would be great though if the machine came with a quick start guide and overview of all settings and functions. I bought this equipment for the brew guidance feature, but it has taken a bit of time and a lot digging online to figure out how to best use this machine and its features. My machine needed a software update and many of the preprogrammed settings modified before I could use it properly.
Overall the experience is good, but I've been surprised and disappointed about the amount of plastic inside and outside of the machine. I was very much on the edge about returning it for this reason. I'm leaning toward keeping it, but I wouldn't say I'm thrilled with it - and I wouldn't recommend it. I was alarmed that one of the pieces meant to connect to the bottom of the portafilter appeared to be pure black petroleum based plastic. I think this shows questionable judgment on part of Fellow. I will think twice about ordering machinery from Fellow again, but I'd consider something (even at a higher price) with significantly higher quality materials. In particular, I'd appreciate some sort of trade-up program, where I could trade in my current fellow machine for a significant discount on the upgraded model 2 (assuming model 2 is made of higher quality material)
Ive had my Series 1 for 6 months now and ABSOLUTELY LOVE IT! its the perfect machine for someone who wants high end coffee without the complexity and cost. 10/10 recommend