Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
Worst phone ever purchased in30 yrs of cell phone
on May 25, 2026
Posted by: Madmaccs
[This review was collected as part of a promotion.] Neded a replacement phone after mine was damaged so I picked up the A17 because it was affordable .Since the first day it has frozen on a regular basis(daily) sometimes not even able to shut It off and left overnight until the battery died.
Buffers constantly either on wifi or not and has constant messages about thiis process or that ptocess not working urging me to close everything...So tired of it..and as of today it seems to decide which calls will be answered or not ......one word....Garbage......
Buffers constantly either on wifi or not and has constant messages about thiis process or that ptocess not working urging me to close everything...So tired of it..and as of today it seems to decide which calls will be answered or not ......one word....Garbage......
Value
1
Response from Samsung USBy R&R, May 29, 2026
Hola Madmaccs,
Thank you for sharing your feedback about the Galaxy A17 5G. We understand how important reliable everyday performance is, and we appreciate you taking the time to let us know how the device has been working for you. If you are receiving user interface messages, please ensure that your phone software is up to date. You can find more information on how to keep your phone running smoothly in the link below. Thank you for being a valued Samsung customer.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your feedback about the Galaxy A17 5G. We understand how important reliable everyday performance is, and we appreciate you taking the time to let us know how the device has been working for you. If you are receiving user interface messages, please ensure that your phone software is up to date. You can find more information on how to keep your phone running smoothly in the link below. Thank you for being a valued Samsung customer.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional
on May 25, 2026
Posted by: Love4samsung
[This review was collected as part of a promotion.] Wow I love this product its sleek modern design is excellent for me let's just say the pictures are WOW exceptional , the ai is very useful I use it now more than I ever thought I would. I prefer the 5 g most of all firvthevspeed . The phone is just over all great 5 stars thanks samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the camera placement
on May 25, 2026
Posted by: Dellyvonvon
[This review was collected as part of a promotion.] I like the a17 because it has good camera.vjjg t ittu
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Valued Samsung customer review
on May 25, 2026
Posted by: Thankyou
[This review was collected as part of a promotion.] I use my phone for my eld logs for when I drive truck its been a trusted device for a few years and I love the features that it has to make daily living easier.
Paying bills
Managing accounts
Emergencies if necessary
Safety features to keep track of my children
Alarms to keep track of time
Events for sports or reminders
Managing accounts
Emergencies if necessary
Safety features to keep track of my children
Alarms to keep track of time
Events for sports or reminders
Overall the Samsung is quicker and more efficient than other brands and offers quality products that are also durable.
Thank you for making lives easier!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great value with out messing essential features.
on May 25, 2026
Posted by: Mikey96
[This review was collected as part of a promotion.] The phone has most of options in high end phone for less than 20% of the price. Phone is durable enough to be used by first time phone users such as teenagers or alike. Battery life is respectable and storage is not too bad. Over all, tou don't have to go broke to get a new phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great has all that you need
on May 25, 2026
Posted by: Chiefton515024
[This review was collected as part of a promotion.] Galaxy ai is great I would recommend this phone for everyone it does what you ask it to do and then some
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on May 25, 2026
Posted by: Rexinten
[This review was collected as part of a promotion.] The Samsung Galaxy A17 5G has been a reliable and dependable phone for everyday use, especially for communication while serving in the military. The battery life lasts throughout long workdays, which is important when constantly coordinating schedules, receiving updates, and staying in contact with leadership and fellow Marines. The 5G connectivity provides fast and stable communication whether using calls, messages, email, or military-related applications.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I liked my A15 better
on May 25, 2026
Posted by: Finishtar
[This review was collected as part of a promotion.] This phone never gave me that fresh phone feeling. My phone is slower than the previous A15 model and I don't like that you cannot turn off the AI assist. It always pops up when im trying to close apps so it becomes very frustrating.
Phone freezes often and I find myself restarting multiple times a day.
Value
3
Response from Samsung USBy R&R, May 29, 2026
Hi there Finishtar,
Thank you for sharing your review of the Galaxy A17 5G. We appreciate your time spent comparing your experience across Galaxy devices and highlighting what stood out to you.
If you'd like to turn off the smart features you don’t want to see, you can do so easily. Swipe down from the top right corner of the screen to open the Quick Settings panel. Then, tap the Settings icon (which looks like a gear), followed by "Apps." Next, select "Choose default apps," then tap on "Digital assistant app." You can toggle off any features you do not wish to use.
We will soon provide a link with more information about the smart features on your Galaxy A17 5G. Your perspective is valuable to us, and we thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your review of the Galaxy A17 5G. We appreciate your time spent comparing your experience across Galaxy devices and highlighting what stood out to you.
If you'd like to turn off the smart features you don’t want to see, you can do so easily. Swipe down from the top right corner of the screen to open the Quick Settings panel. Then, tap the Settings icon (which looks like a gear), followed by "Apps." Next, select "Choose default apps," then tap on "Digital assistant app." You can toggle off any features you do not wish to use.
We will soon provide a link with more information about the smart features on your Galaxy A17 5G. Your perspective is valuable to us, and we thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US