Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,770 Reviews)
Rating breakdown 1,770 reviews
5 Stars
1,091
4 Stars
392
3 Stars
144
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Good phone
on May 5, 2026
Posted by: K78h93
[This review was collected as part of a promotion.] I love this phone. All the features makes it run smooth. The A.I. is so helpful i use it for everything. Pretty much i would recommend it to anyone who's looking for a good phone at a reasonable price.
Value
5
Response from Samsung USBy R&R, May 8, 2026
Hey there K78h93,
Thank you for sharing your excitement with your Galaxy A17 5G. It is definitely a great option if you are in the market for a new device that has all the essential functions and includes Smart AI features to enhance usage. It is great to hear the smooth performance and Smart AI features have become such a helpful part of your everyday routine. The A series devices continues to bring a fun and dependable Galaxy experience to users. Thank you for sharing your interest with us. Thank you for making Samsung a part of your day.
-Ty
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Thank you for sharing your excitement with your Galaxy A17 5G. It is definitely a great option if you are in the market for a new device that has all the essential functions and includes Smart AI features to enhance usage. It is great to hear the smooth performance and Smart AI features have become such a helpful part of your everyday routine. The A series devices continues to bring a fun and dependable Galaxy experience to users. Thank you for sharing your interest with us. Thank you for making Samsung a part of your day.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Nice size. A lot of features.
on April 16, 2026
Posted by: ChaCha
[This review was collected as part of a promotion.] This phone has a nice size screen and comes with a lot of helpful apps. Like Galaxy AI. Its very helpful with all kinds of topics and the Gemini app is officially apart of my home screen! My only issue is how slow it is. My last phone was a couple years old and it was much faster. My apps constantly crash and that becomes annoying. As far as phones go though, it does its job.
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hey there ChaCha,
Thank you for taking the time to share your thoughts on the Galaxy A17 5G. It's wonderful to hear that you're enjoying the display size and helpful features, such as AI features like Circle to Search.
Keep in mind that performance can vary based on your app usage, and ongoing updates help to refine speed and responsiveness over time. If your device is becoming glitchy and slow, consider cleaning up its memory to improve performance.
To do this, go to Settings, then swipe to and tap Device care. Tap Memory, then select Clean now to free up memory by stopping background apps. If you want to keep certain apps running in the background, add them to the Excluded apps list so they do not close when using this feature.
A more thorough way to clean the phone's memory is by occasionally rebooting it. You can restart your phone anytime by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Select Restart and then tap Restart again. If prompted, you'll need to enter your PIN or password when the reboot is complete.
For more tips on keeping your device running smoothly, please check out the link provided below. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy A17 5G. It's wonderful to hear that you're enjoying the display size and helpful features, such as AI features like Circle to Search.
Keep in mind that performance can vary based on your app usage, and ongoing updates help to refine speed and responsiveness over time. If your device is becoming glitchy and slow, consider cleaning up its memory to improve performance.
To do this, go to Settings, then swipe to and tap Device care. Tap Memory, then select Clean now to free up memory by stopping background apps. If you want to keep certain apps running in the background, add them to the Excluded apps list so they do not close when using this feature.
A more thorough way to clean the phone's memory is by occasionally rebooting it. You can restart your phone anytime by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Select Restart and then tap Restart again. If prompted, you'll need to enter your PIN or password when the reboot is complete.
For more tips on keeping your device running smoothly, please check out the link provided below. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
It is a decent phone.
on May 4, 2026
Posted by: 1PositiveQueen
[This review was collected as part of a promotion.] The Samsung Galaxy A17 5G is a good, affordable 5G phone for someone on a tight budget. It works well for everyday use like calls, texting, and watching YouTube. I also use it for puzzle and trivia games, stream music, watch movies with only light issues, and do my schoolwork, and it handles those things fine.
It can feel a little laggy at times, but I manage. The battery life is average, lasting about 7–8 hours. It doesn’t come with a charger and doesn’t have wireless charging, which is a downside.
The main camera is fine in good lighting, and the screen is a nice size at 6.7 inches with bright, clear colors. I also like that it has space for a microSD card and offers great software support.
Overall, it’s a basic phone, not a powerful one. But for the price, I like it, and it works for me.
It can feel a little laggy at times, but I manage. The battery life is average, lasting about 7–8 hours. It doesn’t come with a charger and doesn’t have wireless charging, which is a downside.
The main camera is fine in good lighting, and the screen is a nice size at 6.7 inches with bright, clear colors. I also like that it has space for a microSD card and offers great software support.
Overall, it’s a basic phone, not a powerful one. But for the price, I like it, and it works for me.
Value
4
Response from Samsung USBy R&R, May 5, 2026
Greetings to you 1PositiveQueen,
Thank you for sharing how the Galaxy A17 5G fits into your daily routine. It’s wonderful to see how it supports everything from schoolwork to entertainment, thanks to its large display and flexible storage options. This device is designed to meet every day needs while delivering reliable features that keep things simple. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing how the Galaxy A17 5G fits into your daily routine. It’s wonderful to see how it supports everything from schoolwork to entertainment, thanks to its large display and flexible storage options. This device is designed to meet every day needs while delivering reliable features that keep things simple. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This device has great screen quality
on May 8, 2026
Posted by: LovemyLovie
[This review was collected as part of a promotion.] My Galaxy AI has improved my daily life. I now have a health monitoring that tracks my hydration, pluse, exercise
Value
5
Response from Samsung USBy R&R, May 12, 2026
Hello LovemyLovie,
Thank you for sharing your thoughts on the Galaxy A17 5G. It's great to hear that the display quality and smart AI features have positively impacted your daily routine. The features that support wellness, activity tracking, and everyday convenience enhance the Galaxy experience, making it feel more connected and personal. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A17 5G. It's great to hear that the display quality and smart AI features have positively impacted your daily routine. The features that support wellness, activity tracking, and everyday convenience enhance the Galaxy experience, making it feel more connected and personal. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
It's pretty basic , it lags too much for my taste
on May 27, 2026
Posted by: Bobbyballs158
[This review was collected as part of a promotion.] I use it for mostly all my needs , the A.I. feature is pretty awesome!
I use it to play my mobile games,
Very sleek design, camera is crystal clear and sharp, the battery last a long time, but when I play games it lags, don't recommend it for games, but for everyday use it's pretty efficient.
I use it to play my mobile games,
Very sleek design, camera is crystal clear and sharp, the battery last a long time, but when I play games it lags, don't recommend it for games, but for everyday use it's pretty efficient.
Value
2
Response from Samsung USBy R&R, June 2, 2026
Hey there Bobbyballs158,
Thank you for sharing your review. The Galaxy A17 5G offers a smooth everyday experience with helpful features, including Smart AI, which enhances activities such as browsing and staying connected. We recognize the importance of performance during regular use, and we appreciate you taking the time to share your thoughts with us. Thank you for being a valued Samsung customer.
-Ty
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Thank you for sharing your review. The Galaxy A17 5G offers a smooth everyday experience with helpful features, including Smart AI, which enhances activities such as browsing and staying connected. We recognize the importance of performance during regular use, and we appreciate you taking the time to share your thoughts with us. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
How to Properly Use an A17
on March 9, 2026
Posted by: Anonymous
To all of the people who don’t know how to use this phone within its confines respectfully, leaving all these bad reviews as to why their phone is so slow: This phone is completely fine at what it does. It is a cheaper phone sure, doesn’t have the same things that make a Galaxy S2whatever good at handling all the apps you throw at it. Quit overloading this thing with apps. It’s meant to get the very basic job done of calls, texts, email, basic internet tasks, video, music streaming sure yeah whatever. But when you overload it with 10+ social media apps plus another 20 games you just HAVE to play, that drains the RAM to nothing, when this phone only has 4GB to begin with… all that stuff runs in the background and kills the RAM and processor, of course it’s gonna be slow… If you’re going to get this phone, it will get the job done. Delete the bloatware, quit overloading it with apps you don’t need. Get the 6GB RAM variant instead if you need the extra boost. Use a computer, or tablet, or something else that’s not this for your social media and games….for Pete’s sake…. This phone is fine. Adapt to it before you bash it.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money!
on April 28, 2026
Posted by: AshC
This is the worst phone I have ever owned in my life. It overheats. It lags, you cannot multi-task on it. And it glitches all the time. I have been pretty faithful to Samsung but this phone is terrible. I have never went out of my way to leave a review on anything other than this phone.
Response from Samsung USBy R&R, April 29, 2026
Hey AshC,
We truly appreciate your loyalty to Galaxy devices over the years. The A17 5G is designed for everyday use, and with continuous updates and optimizations, its performance can improve over time. Please take a look at our online resource linked below to learn how to keep your phone optimized for better performance. Thank you for your review and for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
We truly appreciate your loyalty to Galaxy devices over the years. The A17 5G is designed for everyday use, and with continuous updates and optimizations, its performance can improve over time. Please take a look at our online resource linked below to learn how to keep your phone optimized for better performance. Thank you for your review and for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I've ever purchased
on April 30, 2026
Posted by: Greg440
[This review was collected as part of a promotion.] Galaxy AI is amazing, has so many newer features. Im learning new things everyday.
Value
5
Written by a customer while visiting Samsung US