Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,822 Reviews)
Rating breakdown 1,822 reviews
5 Stars
1,121
4 Stars
405
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
I love the erase feature it come in handy
on April 13, 2026
Posted by: Fangfiingfoom
[This review was collected as part of a promotion.] I use the ai feature to erase unwanted objects in the picture it comes in clutch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 13, 2026
Posted by: OniguyX3
[This review was collected as part of a promotion.] Its an awesome phone all around. Clear videos and pictures. Never had a dropped call or issues access my apps. Dropped it over a dozen times and have yet took an damage to the screen. Perfect device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A15 5G
on April 13, 2026
Posted by: Galaxy888
[This review was collected as part of a promotion.] My device is good. However, I would like more up to date features, without purchasing a New Phone. Playing music in the background, should not be interrupted with ads. Would like to work with multiple windows as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the A series phones
on April 13, 2026
Posted by: Maine32
[This review was collected as part of a promotion.] I love my phone because its powerful and it suits me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture great camera
on April 13, 2026
Posted by: Stephbby
[This review was collected as part of a promotion.] Everyday personal use for pictures to do daily task it's overall great I would give it a 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This device is very slow.
on April 13, 2026
Posted by: Boomboom
[This review was collected as part of a promotion.] Im a big fan of galaxy products but was very disappointed with this devices performance. It downloads apps I didnt approve that are not necessary and make it easier for hackers to access and control my phone. I have used galaxy Ai and that further complicated matters making the phone act on its own accord, closing out apps that's use for work, games and movies skipping. Sorry for the bad review but if we are honest you are capable of fixing these issues and giving us the galaxy products we are used to. First class quality.
Value
2
Response from Samsung USBy R&R, April 14, 2026
Ahoy Boomboom,
We appreciate your feedback and understand your concerns. The Galaxy A17 5G is designed for everyday use, and your insights help emphasize the importance of performance, control, and reliability in enhancing the overall user experience.
To manage your device's performance effectively, you can utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It allows you to automatically optimize your phone or tablet for improved performance.
The Quick Optimization feature enhances your device's efficiency by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to find and tap on Device Care, then select "Optimize now" and tap "Done."
For more information on keeping your device running smoothly, please refer to the link below. Thank you for being a valued member of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
We appreciate your feedback and understand your concerns. The Galaxy A17 5G is designed for everyday use, and your insights help emphasize the importance of performance, control, and reliability in enhancing the overall user experience.
To manage your device's performance effectively, you can utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It allows you to automatically optimize your phone or tablet for improved performance.
The Quick Optimization feature enhances your device's efficiency by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to find and tap on Device Care, then select "Optimize now" and tap "Done."
For more information on keeping your device running smoothly, please refer to the link below. Thank you for being a valued member of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly freezing
on April 13, 2026
Posted by: Beanbearbum321
[This review was collected as part of a promotion.] Takes a few minutes to connect to my car or watch, and constantly freezes and won't reset
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello there Beanbearbum321,
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Device very slow.
on April 13, 2026
Posted by: Galaxy4Ever
[This review was collected as part of a promotion.] My Galaxy AI is trash. It freezes when multiple windows are open. Cannot face time without freezing and going completely black. I hate it. Don't recommend.
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello Galaxy4Ever,
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US