Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,210 Reviews)
Rating breakdown 3,210 reviews
5 Stars
1,920
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
This phone lags
on August 10, 2026
Posted by: Pinkbutterfly6116
[This review was collected as part of a promotion.] I chose the galaxy a17 and I should have done more research. It's a brand new phone and it lags so bad and at times freezes up. It takes a few seconds to catch a screen shot. It's not instant like most other phones. It has no place to plug in an aux cable or wired headphones. I'm real disappointed in that because the Bluetooth in my car quit. Disappointed in this phone
Value
3
Response from Samsung USBy R&R, August 13, 2026
Hello there Pinkbutterfly6116,
Thank you for choosing the Galaxy A17 5G. This device combines 5G connectivity, a large display, and convenient features like screenshot functionality and Bluetooth for everyday use. We understand that issues such as lag, freezing, delayed screenshots, and the absence of a wired headphone connection can be frustrating when they impact your routine.
If your Galaxy device is slow, experiences temporary freezes, or stops responding, the problem could be due to outdated software, apps running in the background, insufficient memory, or temporary system errors. Here are some steps to improve your device's performance:
**Close Background Apps**
Apps running in the background can affect your device's performance. To close recently used apps and check if performance improves, follow these steps:
1. Tap the Recent button.
2. Tap "Close all."
**Clear Memory**
You can free up memory by closing unused apps. Here's how:
1. Open the Settings app and tap on "Device care."
2. Tap "Memory."
3. Tap "Clean now."
You can also use the Phone Diagnostics feature in the Samsung Members app to check your device.
For additional troubleshooting steps, please refer to the online article linked below. Your feedback is valuable to Samsung and helps improve everyday usability. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G. This device combines 5G connectivity, a large display, and convenient features like screenshot functionality and Bluetooth for everyday use. We understand that issues such as lag, freezing, delayed screenshots, and the absence of a wired headphone connection can be frustrating when they impact your routine.
If your Galaxy device is slow, experiences temporary freezes, or stops responding, the problem could be due to outdated software, apps running in the background, insufficient memory, or temporary system errors. Here are some steps to improve your device's performance:
**Close Background Apps**
Apps running in the background can affect your device's performance. To close recently used apps and check if performance improves, follow these steps:
1. Tap the Recent button.
2. Tap "Close all."
**Clear Memory**
You can free up memory by closing unused apps. Here's how:
1. Open the Settings app and tap on "Device care."
2. Tap "Memory."
3. Tap "Clean now."
You can also use the Phone Diagnostics feature in the Samsung Members app to check your device.
For additional troubleshooting steps, please refer to the online article linked below. Your feedback is valuable to Samsung and helps improve everyday usability. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is good for budget users
on August 10, 2026
Posted by: PhoneOShopped
[This review was collected as part of a promotion.] I chose this phone because it was budget friendly for me. It has pretty good performance although at times it might get a little laggy. Otherwise the display and internet is adequate for my needs.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 10, 2026
Posted by: dragonflymom
[This review was collected as part of a promotion.] I chose my A17 5G when we were looking to upgrade my phone. I love Samsung phones. I love my phone. Camera takes amazing photos. Way faster than my old phone. Only downside i have is it randomly crashing. Either the system crashes or the phone will freeze and i have to force a reboot. Besides that i enjoy and love my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely perfect
on August 10, 2026
Posted by: Gamingtailslit
[This review was collected as part of a promotion.] I chose this phone because it was very reliable the photos and selfie are perfect and it runs smoothly i really love this phone so much and will be having it for a while
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17 5G
on August 10, 2026
Posted by: Trigger
[This review was collected as part of a promotion.] Phone all together operates good. I chose to continue using this phone even though I have another one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has good foundational qualities
on August 10, 2026
Posted by: VirtualVitality
[This review was collected as part of a promotion.] I chose the Galaxy a17 for use of use and practicality. It has decent storage it's synced up to accounts that I completely forgot about for example the photos gallery has pictures from more than 10 years ago that I thought got deleted somewhere in the void of the internet. Although I did choose to give it three stars because the camera quality is not the best when I do take a lot of pictures it stops and crashes it does tend to get hot. There are times where I get a UI system error and the phone goes completely black and unusable. I've brought it to the store before and figured out how to fix it but it's brand new and shouldn't have this problem even if it is an older model
Value
3
Response from Samsung USBy R&R, August 13, 2026
Hello there VirtualVitality,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers practical storage, easy account syncing, and a large display that enhances the experience of rediscovering years of photos. We're pleased to hear that these foundational features have worked well for you. However, we understand that issues like camera crashes, noticeable heat, and occasional interruptions in the System UI can detract from your overall experience. Your detailed feedback helps Samsung identify areas for improvement in reliability. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers practical storage, easy account syncing, and a large display that enhances the experience of rediscovering years of photos. We're pleased to hear that these foundational features have worked well for you. However, we understand that issues like camera crashes, noticeable heat, and occasional interruptions in the System UI can detract from your overall experience. Your detailed feedback helps Samsung identify areas for improvement in reliability. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great budget phone!
on August 10, 2026
Posted by: MiggySmalls
[This review was collected as part of a promotion.] I chose the A17 because it is a good, and reliable budget phone, and I am most comfortable with Galaxy series phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.
on August 10, 2026
Posted by: TN5987
[This review was collected as part of a promotion.] I chose a Samsung Galaxy A17 5G. So far, I've thoroughly enjoyed my new phone. I haven't had any major problems, and when I did... my carrier was able to help me in-store. Thanks Samsung, another great phone.
Value
5
Written by a customer while visiting Samsung US