Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
Slowest processor ever.
on May 25, 2026
Posted by: Topcat
[This review was collected as part of a promotion.] This A17 has the slowest processor i have ever seen on any cell phone. If I turn it off at night it takes like 8 minutes to start up. When I want to use voice to search, it takes like 20 seconds to say it is listening. I have already believed it would not turn on in my dark scrub pocket...but it rearranged everything on my phone while I was walking with it in my pocket. I had to put a lock screen. It's slow to know if it is night or day. The only reason I had to change from my S9÷ was due to no longer software updates for that best Samsung ever. Even the Ai is slow to respond on this device. I'm so sorry I was talked into this device by the retailer.
Value
1
Response from Samsung USBy R&R, June 1, 2026
Hey Topcat,
Thank you for reviewing your Galaxy A17 5G. Designed for everyday performance and a reliable connection, it's built to help you stay productive and entertained throughout the day. Transitioning from an S9+ to the Galaxy A17 5G may take some adjustment. While troubleshooting steps are available, a higher-end S Series device may better suit your needs if you're looking for faster processing and the ability to handle heavy apps and multitasking smoothly.
For users looking to optimize their experience, it might be helpful to stay organized by removing unnecessary data. This includes deleting text messages that hold no value, call logs for numbers not needed, and ensuring images are uploaded to a cloud service like Samsung Cloud. Additionally, closing unused apps and browser pages can also improve performance. We appreciate you taking the time to share your thoughts, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reviewing your Galaxy A17 5G. Designed for everyday performance and a reliable connection, it's built to help you stay productive and entertained throughout the day. Transitioning from an S9+ to the Galaxy A17 5G may take some adjustment. While troubleshooting steps are available, a higher-end S Series device may better suit your needs if you're looking for faster processing and the ability to handle heavy apps and multitasking smoothly.
For users looking to optimize their experience, it might be helpful to stay organized by removing unnecessary data. This includes deleting text messages that hold no value, call logs for numbers not needed, and ensuring images are uploaded to a cloud service like Samsung Cloud. Additionally, closing unused apps and browser pages can also improve performance. We appreciate you taking the time to share your thoughts, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need in a phone!
on May 25, 2026
Posted by: Samsungsmyjam
[This review was collected as part of a promotion.] This phone is everything I needed and more! From the supportive and helpful Galaxy AI, to the incredible pixels and picture quality of the camera, I just cannot get enough of this phone! The more I explore the plethora of features, the more I fall in love.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good for short term use
on May 25, 2026
Posted by: SweetMama
[This review was collected as part of a promotion.] Phone works great out of the box for about 2 months. Sleek design, great graphics, runs smooth, and is quick. Galaxy AI is a fun convenient feature to help with any task or project. After 2 months of use the UI has slowed down and this phone is out of space after normal use. UI stops working randomly and takes a long time to reload on startup.
Value
3
Response from Samsung USBy R&R, June 1, 2026
Howdy SweetMama,
Thank you for taking the time to review your Galaxy A17 5G. Its smooth display and everyday features are designed to make daily use feel easy right from the start. We appreciate you sharing your experience over time and value hearing what has stood out most for you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. Its smooth display and everyday features are designed to make daily use feel easy right from the start. We appreciate you sharing your experience over time and value hearing what has stood out most for you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ai my review
on May 25, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] Galaxy ai is a great phone
Has great memory space
I like im able to download and make my phone background and wallpaper my choice and color. Alot of different options as well.
Galaxy Ai has new features
We're all Samsung family members galaxy ai so far been good.
Charges super fast battery last long as c well.
Has great memory space
I like im able to download and make my phone background and wallpaper my choice and color. Alot of different options as well.
Galaxy Ai has new features
We're all Samsung family members galaxy ai so far been good.
Charges super fast battery last long as c well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with quick features
on May 25, 2026
Posted by: TiggerLynn
[This review was collected as part of a promotion.] Galaxy AI is great at times but aggravating at others. The A17 5G is a great phone with good cameras and fast loading of app and the battery charges real fast. Once you get used to the phone it's wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall great phone
on May 25, 2026
Posted by: Puffindank420
[This review was collected as part of a promotion.] The phones overall great, doesnt lag while streaming apps, battery lasts all day, and the galaxy ai function is very helpful being able to ask additional questions when searching/troubleshooting makes it easy to fix or find things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a 50/50
on May 25, 2026
Posted by: Trellwazhere
[This review was collected as part of a promotion.] Well what can i say it defly got it's ups and its down.but i can be helpful when I really need it. It's good for streaming videos and movies,etc it be having its moments when it would go smoothly and it be having its time i be wanted to throw this phone like a football on the 4th quarter.but one thing I can say that have its flaws is the fact that it dont be having my phone ringing and I be missing my calls or get my notifications late asl.but its a 5 out of ten in other words 50/50
Value
3
Response from Samsung USBy R&R, June 2, 2026
Hello Beautynbeastmode,
Thank you for sharing your review. The Galaxy Z Fold7 offers a unique large-screen experience designed to enhance multitasking and entertainment within a bold foldable design. If you're hearing a sound at the hinge of your device, it may be a good idea to have it examined by a professional. We have partnered with uBreakiFix as an authorized repair location for Samsung. More information on locations and appointment scheduling will be provided below.
Additionally, Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specified for each product. We also provide the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We understand how important durability and confidence are in everyday use with a foldable device, and we appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your review. The Galaxy Z Fold7 offers a unique large-screen experience designed to enhance multitasking and entertainment within a bold foldable design. If you're hearing a sound at the hinge of your device, it may be a good idea to have it examined by a professional. We have partnered with uBreakiFix as an authorized repair location for Samsung. More information on locations and appointment scheduling will be provided below.
Additionally, Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specified for each product. We also provide the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We understand how important durability and confidence are in everyday use with a foldable device, and we appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Wayyyyy better than a typical budget smartphone
on May 25, 2026
Posted by: LS77782025
[This review was collected as part of a promotion.] Galaxy AI in a budget smartphone.Yes please. Fairly smooth performance for a budget phone.
Not quite as good as a mid range, but somewhere in between every now and then there's a little lag.But not really much. For the price paid, I believe this will be a good phone that will last for a few years.
Not quite as good as a mid range, but somewhere in between every now and then there's a little lag.But not really much. For the price paid, I believe this will be a good phone that will last for a few years.
Value
4
Written by a customer while visiting Samsung US