Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
549
4 Stars
201
3 Stars
67
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
Device very slow.
on April 13, 2026
Posted by: Galaxy4Ever
[This review was collected as part of a promotion.] My Galaxy AI is trash. It freezes when multiple windows are open. Cannot face time without freezing and going completely black. I hate it. Don't recommend.
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello Galaxy4Ever,
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A17 5G Review
on April 13, 2026
Posted by: Njgolfer
[This review was collected as part of a promotion.] I purchased the A17 5G as an upgrade to my old phone. Overall I am very pleased with its performance. I use the phone, some internet research, Facebook users groups and fir my emails.
The only downside to the phone is a weaker signal compared to my old phone and the volume does not go loud enough for me but thats due to my hearing issue.
I would highly recommend this phone to anyone.
The only downside to the phone is a weaker signal compared to my old phone and the volume does not go loud enough for me but thats due to my hearing issue.
I would highly recommend this phone to anyone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it's camera.
on April 13, 2026
Posted by: Ladychica
[This review was collected as part of a promotion.] The Samsung Galaxy A17 5G is a standout choice for anyone seeking a reliable, future-proof smartphone without a flagship price tag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It took me some time to learn all the details bil
on April 13, 2026
Posted by: 3453876
[This review was collected as part of a promotion.] I have never had a galaxy phone but when it was time for a upgrade I drove two hours away from home twice,because it was not working when I called the store they said sorry but they couldn't give me anything for my travel...
So next time I will be checking out more store
So next time I will be checking out more store
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on April 13, 2026
Posted by: CeeCee57
[This review was collected as part of a promotion.] Just about every mobile phone that I've owned has been a Samsung and and in the few instances that I've switched to a different brand for affordability, it's been a pretty horrible experience.
So naturally, when offered a deal for an upgrade to a free Samsung A17 if I switched my plan from Metro to T-Mobile, I jumped right on it.
So of course, I'm happy to say that I'm VERY happy with the device (so far).
It has excellent speed, great apps to explore and download, the camera quality is great and the audio quality is great as well.
I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive!
on April 13, 2026
Posted by: Mpaul1109
[This review was collected as part of a promotion.] Works great for a budget model! Just like the expensive ones. Even includes Galaxy AI! 11/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great affordable phone!
on April 13, 2026
Posted by: Newsamsunguser
[This review was collected as part of a promotion.] I upgraded my phone and went from a moto g to the galaxy a17 5g. This phone is amazing for the price. It is affordable, fast, and it's perfect for what I use it for, which is basically calls, texts, email and social media.. the galaxy AI is also very helpful. For a budget phone, the a17 is definitely the best one I've had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's an excellent device that is up for any task!
on April 13, 2026
Posted by: DWB074
[This review was collected as part of a promotion.] Great device! Handles all my needs whether it be watching a movie or game via streaming,(without any buffering or lag whatsoever), or staying on top on all my social media platforms. Has ample storage with 128g internal. It also has an innovative way to get more RAM memory by utilizing some storage to increase your RAM to 4g when you need it. The battery may be my favorite function because it lasts ALL DAY and I stay on my phone from the time I get up till bed. It charges extremely fast as well as wirelessly. And the galaxy AI has made be a believer that it can help me in everyday life. It stays on top on my schedule better than I do. Thank you Samsung for such a great product at a truly affordable price.
Value
5
Written by a customer while visiting Samsung US