Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,775 Reviews)
Rating breakdown 1,775 reviews
5 Stars
1,094
4 Stars
394
3 Stars
144
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Easy to navigate
on March 25, 2026
Posted by: MunozMomma
[This review was collected as part of a promotion.] This is my first Samsung phone and I've enjoyed it very much. It is very easy to use and to find my stuff on it. Easy to navigate but it also has something new I find everytime I play on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Price to performance is spot on. Love it
on March 25, 2026
Posted by: Solterra
[This review was collected as part of a promotion.] Galaxy AI is handy when not used as the power off button. Everyone finds that extremely annoying. Lots of great features. Great phone for every day use. I even can emulate a good amount of retro games. I would like to see some improvements in performance when play ps1 or ps2 games, it doesn't handle lighting well. Plz fix. I've since fell in love with Samsung over Motorola. Great work team
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Need more space for games, data, wife
on March 25, 2026
Posted by: Rayoflove
[This review was collected as part of a promotion.] I like Samsung for there functions. But needs more space and data
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A17 5g my experience
on March 28, 2026
Posted by: Lilbill
[This review was collected as part of a promotion.] My samsung galaxy a I wish it was just operationally stop crashing
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It is a good phone but it is slow
on March 29, 2026
Posted by: Beavis
[This review was collected as part of a promotion.] The phone works very good in it is top of the line
Value
3
Response from Samsung USBy R&R, March 30, 2026
Hey Beavis,
Thank you for your feedback. The Galaxy A17 5G delivers reliable everyday performance and essential features that help you stay connected. It strikes a good balance between functionality and smooth operation for daily tasks, making it a solid choice within the Galaxy lineup. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
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Thank you for your feedback. The Galaxy A17 5G delivers reliable everyday performance and essential features that help you stay connected. It strikes a good balance between functionality and smooth operation for daily tasks, making it a solid choice within the Galaxy lineup. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 29, 2026
Posted by: JimPed
[This review was collected as part of a promotion.] Love it I use it for games and streaming and the "Galaxy AI" is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I am so disappointed.
on March 30, 2026
Posted by: Jojo79
[This review was collected as part of a promotion.] Samsung galaxy a17 with galaxy ai has been one if the worst phones I have ever had. I bought the phone because I was told that Samsung galaxy phones were great but this phone is slow, writes what it wants to when sending a voice text. I do doordash and spark and have lost so many orders due to the phone being so slow. I would not but another galaxy after this one.
Value
1
Response from Samsung USBy R&R, April 1, 2026
Hello Jojo79,
We understand how important performance is for your daily tasks. The Galaxy A17 5G is designed to enhance everyday use while providing access to Galaxy AI and the Samsung ecosystem. Managing background apps and utilizing Device Care can significantly improve your device’s responsiveness.
The Quick Optimization feature enhances your device’s performance by identifying apps that use a lot of battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
Thank you for sharing your experience. We hope that optimizing your device helps you manage your orders more efficiently. If you need more assistance, please contact our Samsung Support Team to learn how to keep your device running smoothly. We appreciate your review and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
We understand how important performance is for your daily tasks. The Galaxy A17 5G is designed to enhance everyday use while providing access to Galaxy AI and the Samsung ecosystem. Managing background apps and utilizing Device Care can significantly improve your device’s responsiveness.
The Quick Optimization feature enhances your device’s performance by identifying apps that use a lot of battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
Thank you for sharing your experience. We hope that optimizing your device helps you manage your orders more efficiently. If you need more assistance, please contact our Samsung Support Team to learn how to keep your device running smoothly. We appreciate your review and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
It has some problems
on March 30, 2026
Posted by: GmanGman
[This review was collected as part of a promotion.] SYSTEM UI is not responding (exit app or wait, when I restart the phone). Is slow starting up.
Value
3
Response from Samsung USBy R&R, March 31, 2026
Hello there GmanGman,
Thank you for sharing your concerns. The Galaxy A17 5G is designed to offer a smooth and reliable experience for everyday use. To enhance system responsiveness, consider running optimization through Device Care and keeping your software up to date.
If your Galaxy phone or tablet freezes or crashes, it can be very frustrating. Luckily, these problems can often be fixed without sending your device in for repair. Simple steps like restarting your device and updating the software are effective ways to avoid future freezes and crashes.
For additional troubleshooting steps, please see the links below, or feel free to reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for choosing Samsung as your go-to brand.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your concerns. The Galaxy A17 5G is designed to offer a smooth and reliable experience for everyday use. To enhance system responsiveness, consider running optimization through Device Care and keeping your software up to date.
If your Galaxy phone or tablet freezes or crashes, it can be very frustrating. Luckily, these problems can often be fixed without sending your device in for repair. Simple steps like restarting your device and updating the software are effective ways to avoid future freezes and crashes.
For additional troubleshooting steps, please see the links below, or feel free to reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for choosing Samsung as your go-to brand.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US