Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,210 Reviews)
Rating breakdown 3,210 reviews
5 Stars
1,920
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
Worst galaxy ever
on August 10, 2026
Posted by: Jem2319
[This review was collected as part of a promotion.] The UI constantly crashes. It's super slow.
By far the worst galaxy device I've ever owned. I went back to the A16 just so I have a phone that works. It needs to be recalled and redone. Im not the only one having issues with the A17 5g.
By far the worst galaxy device I've ever owned. I went back to the A16 just so I have a phone that works. It needs to be recalled and redone. Im not the only one having issues with the A17 5g.
Value
1
Response from Samsung USBy R&R, August 17, 2026
Hello Jem2319,
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and reliable battery are designed to support everyday use effortlessly. We understand how frustrating frequent UI crashes and slow performance can be, especially when you find yourself reverting to your previous Galaxy device.
If you’re having trouble with unresponsive apps, consider giving them a good spring cleaning. You don’t need to uninstall the app or reset your phone or tablet; instead, simply clear the app's cache or data. This action will remove any problematic files or bugs within the app.
You can also use your device’s Device Care features to limit background apps and extend your battery life. Clearing the app cache acts like a cleanse for your apps, eliminating residual files that may be slowing them down. Here’s how to do it:
1. Open **Settings**.
2. Swipe to and tap **Apps**.
3. Select or search for the app you want to clear.
4. Tap **Storage**, and then tap **Clear cache**.
If you need additional help managing your phone or tablet’s storage, memory, and app usage, use the Device Care feature. It can scan your apps for crashes, close background apps, and check for malware with just a tap!
To learn more about how to resolve UI crashes and improve app responsiveness, check out the article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and reliable battery are designed to support everyday use effortlessly. We understand how frustrating frequent UI crashes and slow performance can be, especially when you find yourself reverting to your previous Galaxy device.
If you’re having trouble with unresponsive apps, consider giving them a good spring cleaning. You don’t need to uninstall the app or reset your phone or tablet; instead, simply clear the app's cache or data. This action will remove any problematic files or bugs within the app.
You can also use your device’s Device Care features to limit background apps and extend your battery life. Clearing the app cache acts like a cleanse for your apps, eliminating residual files that may be slowing them down. Here’s how to do it:
1. Open **Settings**.
2. Swipe to and tap **Apps**.
3. Select or search for the app you want to clear.
4. Tap **Storage**, and then tap **Clear cache**.
If you need additional help managing your phone or tablet’s storage, memory, and app usage, use the Device Care feature. It can scan your apps for crashes, close background apps, and check for malware with just a tap!
To learn more about how to resolve UI crashes and improve app responsiveness, check out the article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is so slow always glitches never works
on August 10, 2026
Posted by: KingLucifer6666
[This review was collected as part of a promotion.] I have 3 jobs and try to use this phone the best it can, but unfortunately this phone never works very great, system UI never working. Apps not working, constantly forcing me to shut it down and reset everyday. Apps take too long to start or stop. Honestly the worst phone I've ever had i wish I could get a new one and have a better review
Value
1
Response from Samsung USBy R&R, August 17, 2026
Hi KingLucifer6666,
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to support busy days filled with communication, apps, and entertainment. We understand how disruptive system UI interruptions, slow app performance, and frequent restarts can be when you rely on your phone throughout the day. These issues often occur when the software is outdated, your storage is full, or a malfunctioning app is causing errors.
If you're having trouble with unresponsive apps, it may be time for a little maintenance. You don’t need to uninstall the app or reset your phone or tablet. Instead, simply clear the app's cache or data.
Clearing the app cache is like a refresh for your apps; it removes residual files that may be slowing them down. To do this, open **Settings**, then swipe to and tap **Apps**. Select or search for the app you want to clear. Tap **Storage**, and then tap **Clear cache**. For more information on clearing app cache and app data on your phone, please check out the online article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to support busy days filled with communication, apps, and entertainment. We understand how disruptive system UI interruptions, slow app performance, and frequent restarts can be when you rely on your phone throughout the day. These issues often occur when the software is outdated, your storage is full, or a malfunctioning app is causing errors.
If you're having trouble with unresponsive apps, it may be time for a little maintenance. You don’t need to uninstall the app or reset your phone or tablet. Instead, simply clear the app's cache or data.
Clearing the app cache is like a refresh for your apps; it removes residual files that may be slowing them down. To do this, open **Settings**, then swipe to and tap **Apps**. Select or search for the app you want to clear. Tap **Storage**, and then tap **Clear cache**. For more information on clearing app cache and app data on your phone, please check out the online article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A17
on August 10, 2026
Posted by: Deb2026
[This review was collected as part of a promotion.] I love the storage space the camera video iv had Samsung for about 10 years now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Satisfying Samsung Experience
on August 10, 2026
Posted by: EnchantedOne
[This review was collected as part of a promotion.] It has been quite a few years since owning my last Samsung Galaxy phone, but I'm definitely glad I chose to go with my Samsung Galaxy A17 5G phone! The camera with its sharp features and amazing attention to detail in the pictures is what has sold me on being a Samsung owner again. I love taking photos, especially when the sun sets and the camera on this phone definitely does not disappoint! The ease of using this phone is great too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Awsome Phone
on August 10, 2026
Posted by: PeaceGirl
[This review was collected as part of a promotion.] My phone has been a good phone and has been able to with stand alot of everyday wear and tear. The screen has also held on very well. The charging port also in the length of time I've had it has also not given any problem. As other phones I've had the charging port goes bad fa . " I Chose"
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Smartphone
on August 10, 2026
Posted by: Minnie
[This review was collected as part of a promotion.] This galaxy 17 that I chose i did not like. It seemed to slow to b a galaxy
Value
3
Response from Samsung USBy R&R, August 17, 2026
Hey there Minnie,
Thank you for choosing the Galaxy A17 5G and sharing your experience with us. The Galaxy A17 5G features a spacious display, 5G connectivity, and a reliable battery, all designed to support your everyday tasks and entertainment needs.
We understand that you may have noticed a decrease in performance compared to what you expected from a Galaxy device. If your phone starts to slow down, you can use the Quick Optimization feature to improve its performance. This feature identifies apps that consume excessive battery power, clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
For more tips on keeping your device running smoothly, please check the link provided below. Your feedback helps Samsung continue to refine the Galaxy experience!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G and sharing your experience with us. The Galaxy A17 5G features a spacious display, 5G connectivity, and a reliable battery, all designed to support your everyday tasks and entertainment needs.
We understand that you may have noticed a decrease in performance compared to what you expected from a Galaxy device. If your phone starts to slow down, you can use the Quick Optimization feature to improve its performance. This feature identifies apps that consume excessive battery power, clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
For more tips on keeping your device running smoothly, please check the link provided below. Your feedback helps Samsung continue to refine the Galaxy experience!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone,,great device
on August 10, 2026
Posted by: Karma2025
[This review was collected as part of a promotion.] Fantastic cell phone device
I choose this and Fantastic works
I choose this and Fantastic works
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice camera especially for how much less expensive
on August 10, 2026
Posted by: SamsungLover
[This review was collected as part of a promotion.] I chose the Samsung galaxy a15 because I wanted an upgrade from an older phone I got years ago. This new phone did not disappoint. It is simple to use and at the same time it fulfills all my daily needs while still be adordable.
Value
4
Written by a customer while visiting Samsung US