Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(895 Reviews)
Rating breakdown 895 reviews
5 Stars
551
4 Stars
202
3 Stars
68
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
Very versatlile and good for everyday tasks.
on April 6, 2026
Posted by: Redninja325
[This review was collected as part of a promotion.] I like how the galaxy ai can help me with everyday tasks or make it faster to search things and help with school work. The a17 is a reliable phone and has every tool i need to use for everyday activities.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 6, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Great phone just a little slow at some moments but it also is more of a budget phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great
on April 6, 2026
Posted by: Magiccity
[This review was collected as part of a promotion.] Love the ai feature and the quality of the voice of the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
" AI Intelligence " works GREAT. THANK YOU SAMSUN
on April 6, 2026
Posted by: Chello
[This review was collected as part of a promotion.] Works great thank you will be buying the samsung watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Faster response time
on April 6, 2026
Posted by: Purpledragon
[This review was collected as part of a promotion.] My phone is so much faster than my old one. The games I play are much better. The features are much better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really good for the price.
on April 6, 2026
Posted by: ClrDreamer
[This review was collected as part of a promotion.] You're really getting what you pay for! It's definitely faster than the a16, and is a really good budget option. I don't use galaxy Ai much on any samsung phone, but the integration isn't bad. I'll try it more on the a17 and see how I like it!
Value
4
Response from Samsung USBy R&R, April 9, 2026
Hello ClrDreamer,
Thank you for sharing your feedback with us. The Galaxy A17 5G includes features such as a large Super AMOLED display, long battery life, and expandable storage. The display provides a smooth and vibrant viewing experience for everyday use. We're delighted to hear that it's serving you well in your daily life. It’s always encouraging to know that Galaxy features are positively impacting your experience. Thank you for sharing your thoughts, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback with us. The Galaxy A17 5G includes features such as a large Super AMOLED display, long battery life, and expandable storage. The display provides a smooth and vibrant viewing experience for everyday use. We're delighted to hear that it's serving you well in your daily life. It’s always encouraging to know that Galaxy features are positively impacting your experience. Thank you for sharing your thoughts, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
i have always hated this phone, its just the cheap
on April 6, 2026
Posted by: crownHIGH33
[This review was collected as part of a promotion.] "galaxy ai"
i hate this phone, and ive called samsung several times about it and nothing ever happens.
i hate this phone, and ive called samsung several times about it and nothing ever happens.
blessed and grateful as always with or without!
Value
1
Response from Samsung USBy R&R, April 7, 2026
Good day crownHIGH33,
It sounds like this experience has been frustrating, and that’s not the goal. The Galaxy A17 5G is meant to be simple and accessible, and when everything works properly, it can truly support everyday use. If you have any concerns while using your device, you can quickly get help through the Samsung Members app.
The Samsung Members app offers an expanding library of resources to help you maximize your Galaxy phone's capabilities. You can access troubleshooting tips and articles for any issues you encounter, as well as diagnostic tools to test different functions of your device. If you have a concern with your phone, you can submit an error report through the app.
Here’s how to submit an error report in the Samsung Members app:
1. Open the Samsung Members app, tap the Support tab, and then select Error Reports under Send Feedback.
2. Choose a category that relates to your issue.
3. Fill out the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and choosing your preferred option.
4. If you'd like to include system data from your device, select "Send system log data."
5. When you're done, tap Send (the arrow) in the top right corner.
You can check the status of your feedback from the Support tab. Tap "Check feedback you’ve sent" under Send Feedback and select the feedback report to view updates.
This is a quick way to get real-time assistance with any problems your device may be experiencing. You can learn more about accessing the Samsung Members app and additional resources by checking out the online article linked below.
Your feedback is important and helps improve future experiences. Thank you for being a part of Samsung!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It sounds like this experience has been frustrating, and that’s not the goal. The Galaxy A17 5G is meant to be simple and accessible, and when everything works properly, it can truly support everyday use. If you have any concerns while using your device, you can quickly get help through the Samsung Members app.
The Samsung Members app offers an expanding library of resources to help you maximize your Galaxy phone's capabilities. You can access troubleshooting tips and articles for any issues you encounter, as well as diagnostic tools to test different functions of your device. If you have a concern with your phone, you can submit an error report through the app.
Here’s how to submit an error report in the Samsung Members app:
1. Open the Samsung Members app, tap the Support tab, and then select Error Reports under Send Feedback.
2. Choose a category that relates to your issue.
3. Fill out the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and choosing your preferred option.
4. If you'd like to include system data from your device, select "Send system log data."
5. When you're done, tap Send (the arrow) in the top right corner.
You can check the status of your feedback from the Support tab. Tap "Check feedback you’ve sent" under Send Feedback and select the feedback report to view updates.
This is a quick way to get real-time assistance with any problems your device may be experiencing. You can learn more about accessing the Samsung Members app and additional resources by checking out the online article linked below.
Your feedback is important and helps improve future experiences. Thank you for being a part of Samsung!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
DizzyLizzyYo
on April 6, 2026
Posted by: DizzyLizzyYo
[This review was collected as part of a promotion.] I use my samsung phone for everything , literally everything who needs a computer when you have a samsung phone that works like one and I just want to win this we'll see what happens
Value
5
Written by a customer while visiting Samsung US