Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
Phone will just restart for no reason, camera terr
on May 31, 2026
Posted by: IPhoneAllTheway
[This review was collected as part of a promotion.] I have the a17 and it will just shut up in the middle of doing something or on the phone and restart for no apparent reason, the camera is terrible constantly have to restart my phone sometimes it doesn't ring then people are getting a voicemail when they call and it wasn't even my voicemail it was something weird I don't like how it has the UI feature. The charging port works when it feels like it it's hard to hear out of the speaker and it crackles when I'm talking to people on the phone. And my phone is in mint condition these are all internal problems with the phone I do not recommend this phone at all. The galaxy AI is a plus of the phone, only feature that is worth something on this phone
Value
2
Response from Samsung USBy R&R, June 2, 2026
Hello there,
Thank you for taking the time to leave your review. The Galaxy A17 5G is designed to make it easy to capture everyday moments while keeping you connected throughout the day.
If you notice that your phone shuts down while you're in the middle of a task, this may be due to applications running in the background. Closing these apps can help ensure smoother performance. For the best charging experience, please make sure you're using a Samsung-approved charger for optimal output.
Several issues can cause problems with the speaker while on a call or during audio playback. One possibility is that audio may be redirected to an external device. You can perform basic troubleshooting for the speakers by following our recommendations.
One potential issue is related to pressure changes. If your phone has recently experienced a significant change in ambient air pressure, the speakers may sound quiet, crackly, or distorted. This is due to the water-resistant features of many Galaxy phones.
In most cases, the pressure will equalize over time, but you can speed up the process by temporarily opening the SIM tray. Insert your SIM tool into the small hole in the SIM tray and carefully slide the tray out about halfway. It only takes a moment for the pressure to equalize, so you can close the tray right after.
For more tips on improving your phone's speakers, please check out the link provided below. If you need further assistance, don't hesitate to reach out to our Samsung Support Team.
We understand how unexpected restarts can be frustrating, especially when you are using your phone. We appreciate you sharing your experience with us, and thank you for being a Samsung customer.
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to leave your review. The Galaxy A17 5G is designed to make it easy to capture everyday moments while keeping you connected throughout the day.
If you notice that your phone shuts down while you're in the middle of a task, this may be due to applications running in the background. Closing these apps can help ensure smoother performance. For the best charging experience, please make sure you're using a Samsung-approved charger for optimal output.
Several issues can cause problems with the speaker while on a call or during audio playback. One possibility is that audio may be redirected to an external device. You can perform basic troubleshooting for the speakers by following our recommendations.
One potential issue is related to pressure changes. If your phone has recently experienced a significant change in ambient air pressure, the speakers may sound quiet, crackly, or distorted. This is due to the water-resistant features of many Galaxy phones.
In most cases, the pressure will equalize over time, but you can speed up the process by temporarily opening the SIM tray. Insert your SIM tool into the small hole in the SIM tray and carefully slide the tray out about halfway. It only takes a moment for the pressure to equalize, so you can close the tray right after.
For more tips on improving your phone's speakers, please check out the link provided below. If you need further assistance, don't hesitate to reach out to our Samsung Support Team.
We understand how unexpected restarts can be frustrating, especially when you are using your phone. We appreciate you sharing your experience with us, and thank you for being a Samsung customer.
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great tool
on May 31, 2026
Posted by: Sense1
[This review was collected as part of a promotion.] The galaxy A17 is absolutely a great phone that take awesome pictures. Good for my work and searching for information. Easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy A17
on May 31, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It's all around a great phone 5g and fast, I would like to upgrade though for something that can run Diablo immortal.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS THE BEST CHOICE
on May 31, 2026
Posted by: DadudeRico
[This review was collected as part of a promotion.] Overall, the Galaxy A17 is a solid budget-friendly smartphone that offers reliable performance, Galaxy AI, long battery life, and good features without costing a fortune. I'd recommend it to anyone looking for a dependable phone at an affordable price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on May 31, 2026
Posted by: Mari3857
[This review was collected as part of a promotion.] Overall really reliable phone for calls text apps streaming and especially galaxy AI great feature that really helps improve anything creative and profitable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Completely setting up my phone and learning it.
on May 31, 2026
Posted by: Littledee
[This review was collected as part of a promotion.] It didn't come with anything except a plug with no box...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The A17 5G Works Great
on May 31, 2026
Posted by: Jruger26
[This review was collected as part of a promotion.] This device works great!! Has a plethora of features. In fact, besides not being larger and not having the Flip or Fold or Gorilla glass features it has everything else from the NFC feature and Knox security to 5g service and up to 12 gigs of Ram. He Galaxy AI works seamlessly with the phone and its features. It's affordable and carried by most service providers. Get yours today!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Affordable Smartphone that gets the job done
on May 31, 2026
Posted by: ItsChynna
[This review was collected as part of a promotion.] I love this phone especially the Galaxy AI feature I was always use different Ai apps now I dont have to
Value
5
Written by a customer while visiting Samsung US