Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
This product battery runs down too quickly.
on June 1, 2026
Posted by: KIMMYSUE
[This review was collected as part of a promotion.] I use my phone everyday and I don't understand how Gemini works or don't like it either
Value
1
Response from Samsung USBy R&R, June 3, 2026
Greetings KIMMYSUE,
Thank you for sharing your thoughts. The Galaxy A17 5G offers a lot in a sleek, everyday device, especially for streaming, browsing, and staying connected throughout the day. We understand how important battery performance is in your daily routine. The Galaxy A17 5G introduces Awesome Intelligence for smarter and more efficient experiences. Features include a built-in digital assistant, Gemini integration, seamless actions across apps, and a Circle to Search function. We encourage you to learn more about the AI features on your device by checking out the online article linked below. We appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your thoughts. The Galaxy A17 5G offers a lot in a sleek, everyday device, especially for streaming, browsing, and staying connected throughout the day. We understand how important battery performance is in your daily routine. The Galaxy A17 5G introduces Awesome Intelligence for smarter and more efficient experiences. Features include a built-in digital assistant, Gemini integration, seamless actions across apps, and a Circle to Search function. We encourage you to learn more about the AI features on your device by checking out the online article linked below. We appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17 5G with Galaxy AI functionality
on June 1, 2026
Posted by: Alicia
[This review was collected as part of a promotion.] I honestly love my Galaxy A17 5G with Galaxy AI clear and direct titles and instructions on how to work the phone. I can usually always fix any issues myself by exploring all the titles and features listed on this device which saves me time and frustration from having to call the company for help. Great piece of hardware that has lasted me throughout the years and I highly recommend to others who are looking to have a lasting connection with anyone in the world, without breaking their wallet!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
User friendly and easy to use
on June 1, 2026
Posted by: Djafysh
[This review was collected as part of a promotion.] I use my phone for every day tasks and this phone does everything I need, I am just starting to learn about the AI features but am I will find some use for it in the future.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Like this over last phone
on June 1, 2026
Posted by: LIKEMYA17
[This review was collected as part of a promotion.] I was looking for a new phone. Was shown model A17. Wasn't sure how it would work compared to my old phone. I had it for years. Learning a new system at my age I thought would be a challenge.
I was wrong. After taking it home and spending time with it. I now have everything better than the old phone. Even have tried using it with AI. I never thought about using new systems.
I like the easy use and help I get from this phone. So happy that I was shown such a simple to learn and use model.
I'm now interested in using Galaxy AI since it's been added with an update. I want to see if I'm able to work with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on June 1, 2026
Posted by: Jazzygirl102
[This review was collected as part of a promotion.] Galaxy AI is a cool feature to have i like using it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tbh solid phone to use on a day to day basis
on June 1, 2026
Posted by: Ysimos
[This review was collected as part of a promotion.] I use bixby its like actually reliable asking the time or to pause ur music mgl Samsung actually cooked up with its ai this time the camera is pretty good also its just overall good for the price its shocking tbh to get a phone of that quality for its price kinda feels luxurious but yeah good product for day to day use would be upgrading to a s23 ultra in the future
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product runs slow
on June 1, 2026
Posted by: Jessica
[This review was collected as part of a promotion.] The galaxy AI works good but phone lags bad .it runs really slow.
Value
1
Response from Samsung USBy R&R, June 2, 2026
Hey there Jessica,
Thank you for taking the time to share your feedback. The Galaxy A17 5G provides a smooth everyday experience, complete with features designed to keep up with your daily routine. We understand that performance can significantly impact your user experience.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It effectively removes unnecessary items from memory, deletes irrelevant files, scans for malware, and shuts down background apps.
Optimizing your phone is quick and easy. To do so, go to Settings, scroll to find Device care, tap on Optimize now, and then press Done. For more information, please check the online article linked below. We appreciate your insights regarding both the phone and Smart AI. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your feedback. The Galaxy A17 5G provides a smooth everyday experience, complete with features designed to keep up with your daily routine. We understand that performance can significantly impact your user experience.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It effectively removes unnecessary items from memory, deletes irrelevant files, scans for malware, and shuts down background apps.
Optimizing your phone is quick and easy. To do so, go to Settings, scroll to find Device care, tap on Optimize now, and then press Done. For more information, please check the online article linked below. We appreciate your insights regarding both the phone and Smart AI. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This has great features an good camera quality
on June 1, 2026
Posted by: Taylorgirl6323
[This review was collected as part of a promotion.] I use my device for my main phone. I use it for pictures, games, work, emails , ect. The camera has good quality takes great pictures, has really good storage and has fast speed. The galaxy AI has been so helpful with anything that I have a question about or need to do. I would recommend this device to many others for it is a great phone.
Value
5
Written by a customer while visiting Samsung US