Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,206 Reviews)
Rating breakdown 3,206 reviews
5 Stars
1,917
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
138
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
Samsung Galaxy A17 "5G"
on September 7, 2026
Posted by: LincolnLogs
[This review was collected as part of a promotion.] I chose the galaxy A17 for the price and got my money's worth. Camera is meh, up close it's great but the clarity for a zoomed in shot is terrible. The sound is weird, I can play music at a fantastic volume but for phone calls i have to wear ear buds or put the phone on speaker and hold it 2 inches from my ear. I love the 32G of memory though, and the fitness tracker is amazing for goals but it constantly thinks im going to pass out, the hb monitor always reads in the 45-60bpm range. The charger port came loose within 5 months and ive had to have that fixed twice in the 16 months ive had the phone.
Value
3
Response from Samsung USBy R&R, September 11, 2026
Howdy LincolnLogs,
Thanks for sharing why you chose the Galaxy A17 5G. This device combines ample storage, useful fitness features, and a versatile camera experience, making it ideal for everyday use. We’re glad you found the memory capacity and fitness tracking particularly beneficial. We also appreciate your feedback on the charging port, call audio, zoom clarity, and heart rate readings, as reliable hardware and everyday functionality are essential to the Galaxy experience. Thank you for providing your detailed insights to the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thanks for sharing why you chose the Galaxy A17 5G. This device combines ample storage, useful fitness features, and a versatile camera experience, making it ideal for everyday use. We’re glad you found the memory capacity and fitness tracking particularly beneficial. We also appreciate your feedback on the charging port, call audio, zoom clarity, and heart rate readings, as reliable hardware and everyday functionality are essential to the Galaxy experience. Thank you for providing your detailed insights to the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good, Just Not Great
on September 7, 2026
Posted by: Grafixsoldier
[This review was collected as part of a promotion.] I honestly chose the phone because it was a freebie. The CPU is slow sonl when you're not on wifi its really slow. Data Saver mode doesn't really seem like that works either.
But it does have a clean clear sound when you send and receive phone calls! For me that's what I really need since I am actively focused on finding a job right now! Pray for me
But it does have a clean clear sound when you send and receive phone calls! For me that's what I really need since I am actively focused on finding a job right now! Pray for me
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good, Just Not Great
on September 7, 2026
Posted by: Grafixsoldier
[This review was collected as part of a promotion.] I honestly chose the phone because it was a freebie. The CPU is slow sonl when you're not on wifi its really slow. Data Saver mode doesn't really seem like that works either.
But it does have a clean clear sound when you send and receive phone calls! For me that's what I really need since I am actively focused on finding a job right now! Pray for me
But it does have a clean clear sound when you send and receive phone calls! For me that's what I really need since I am actively focused on finding a job right now! Pray for me
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Different
on September 7, 2026
Posted by: Firsttimeuser
[This review was collected as part of a promotion.] I got my phone when I had to replace my last one. First time with using a Samsung. Had to learn everything about how it worked. It's different I guess all new things take some getting use to.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
It constantly says UI system not responding
on September 7, 2026
Posted by: DOZER0304
[This review was collected as part of a promotion.] I can't stream anything while anything else is running. It lags constantly. I choose to get a different phone next. Also the charge port becomes loose and eventually cracks through the screen. 80% of my photos won't show up in Google photos they are just black and I can't recover them.
Value
1
Response from Samsung USBy R&R, September 11, 2026
Hi DOZER0304,
Thank you for sharing your experience with your Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and everyday camera and streaming capabilities in one device. We appreciate your feedback on the System UI messages, multitasking performance, charging port concerns, and photos not displaying as expected.
It's understandable to feel frustrated, especially when dealing with a combination of hardware failures and unexpected data loss. You can fix the black photo occurrence by clearing the app cache and initiating a cloud resync.
To clear the cache on your phone, follow these steps:
1. Go to **Settings** > **Apps** > **Photos** > **Storage**.
2. Tap **Clear Cache** (do not tap **Clear Data** yet).
3. Restart the app and wait a few minutes for the thumbnails to reload.
If clearing the cache does not work, return to the same menu and select **Clear Data**. This action will not delete your photos; it will simply force Google Photos to re-index your entire library from the cloud. For more detailed instructions on clearing the cache, please follow the link below.
On the Galaxy A17 5G, the USB-C charging port is located internally, directly beneath the lower bezel of the glass assembly. If the charging port becomes loose, it may be due to dirt or a failing internal bracket, which can force the user to wiggle the charging cable.
Since your screen is already cracked, continuing to force a charger into that loose port risks completely damaging the display panel or shorting out the motherboard. Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty, as specified for each product. Additionally, eligible devices can benefit from Samsung Care+, which offers extended protection and additional support.
Your detailed feedback gives Samsung valuable insight into where improvements are most needed. Thank you for sharing your experience with the Samsung Galaxy community.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and everyday camera and streaming capabilities in one device. We appreciate your feedback on the System UI messages, multitasking performance, charging port concerns, and photos not displaying as expected.
It's understandable to feel frustrated, especially when dealing with a combination of hardware failures and unexpected data loss. You can fix the black photo occurrence by clearing the app cache and initiating a cloud resync.
To clear the cache on your phone, follow these steps:
1. Go to **Settings** > **Apps** > **Photos** > **Storage**.
2. Tap **Clear Cache** (do not tap **Clear Data** yet).
3. Restart the app and wait a few minutes for the thumbnails to reload.
If clearing the cache does not work, return to the same menu and select **Clear Data**. This action will not delete your photos; it will simply force Google Photos to re-index your entire library from the cloud. For more detailed instructions on clearing the cache, please follow the link below.
On the Galaxy A17 5G, the USB-C charging port is located internally, directly beneath the lower bezel of the glass assembly. If the charging port becomes loose, it may be due to dirt or a failing internal bracket, which can force the user to wiggle the charging cable.
Since your screen is already cracked, continuing to force a charger into that loose port risks completely damaging the display panel or shorting out the motherboard. Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty, as specified for each product. Additionally, eligible devices can benefit from Samsung Care+, which offers extended protection and additional support.
Your detailed feedback gives Samsung valuable insight into where improvements are most needed. Thank you for sharing your experience with the Samsung Galaxy community.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
2nd worst phone ive had
on September 7, 2026
Posted by: AseriesSucks
[This review was collected as part of a promotion.] Phone is really slow each day I get a notification to restart phone because its slow. I cant open more than 2 apps with it slowing down it cant even process videos in social media normally with out buffering. Ive had it for a year and its already looking as if ive had it for several years. Camera quality is also bad looks all blurry even when I try to take video.
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Nice quality phone for great price.i
on September 7, 2026
Posted by: FireChiefsMom
[This review was collected as part of a promotion.] I needed a phone like yesterday. I set my phone on the kitchen counter. I didn't realize there was standing water near by. I panicked when I realized the phone was dripping wet. I use my phone in my work. All my passwords were saved one the phone for work. Needed a new phone now.
I immediately chose the Samsung brand because its been my favorite brand. First off the pictures it takes are amazing. Every time I have time to check what this A17 offers I am surprised. There are security applications, fun items to add to you phone. It was easy to transfer all my information over from old phone. And of course, all the accessories to buy for it. I had no problem finding exactly what I wanted for the cover. Car and house chargers.
The reviews were also very positive which helps when you need to spend money. You want to trust the company. To know that this phone is quality and the longevity is great.
The reviews were also very positive which helps when you need to spend money. You want to trust the company. To know that this phone is quality and the longevity is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Product is overall a 5 star.
on September 7, 2026
Posted by: Clancy
[This review was collected as part of a promotion.] This product was a good choice when getting a phone. Here and there I have a little issues when it comes to the phone, but I solve them immediately. I chose this phone because It gets my stuff done and I'm even able to open the camera feature with the power button. This phone is quite the phone I've had in a good minute. I overall would recommend this phone to others because of it's good quality, features, and Much more.
Value
5
Written by a customer while visiting Samsung US