Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,811 Reviews)
Rating breakdown 1,811 reviews
5 Stars
1,114
4 Stars
401
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
I was actually expecting a lot out of this phone.
on March 30, 2026
Posted by: JoshRi
[This review was collected as part of a promotion.] I am pretty disappointed with my new device. It's slow, apps crash often, and the response time for whenever I try to go home or to an app is the slowest I have experienced in a long time maybe ever. I have never used Galaxy AI, nor do I intend to after this experience. I'm gonna try to trade it in and go back to Motorola...
Value
2
Response from Samsung USBy R&R, March 31, 2026
Hi there JoshRi,
We understand your concerns. The Galaxy A17 5G is designed to offer a balanced experience, combining essential features with Samsung's One UI customization. To improve overall performance, it's important to keep apps optimized and to close background processes, as some processes running in the background can affect your device's behavior.
We recommend using the Samsung Members app whenever you notice unusual behavior with your device, so it can be documented and resolved quickly. For more details on keeping your device in top shape and reporting issues, please see the link below for the Samsung Members app.
Thank you for sharing your experience with us. We appreciate you as a long-term Samsung customer.
Run diagnostics on your Galaxy devices with Samsung Members
https://www.samsung.com/us/support/answer/ANS10003632/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand your concerns. The Galaxy A17 5G is designed to offer a balanced experience, combining essential features with Samsung's One UI customization. To improve overall performance, it's important to keep apps optimized and to close background processes, as some processes running in the background can affect your device's behavior.
We recommend using the Samsung Members app whenever you notice unusual behavior with your device, so it can be documented and resolved quickly. For more details on keeping your device in top shape and reporting issues, please see the link below for the Samsung Members app.
Thank you for sharing your experience with us. We appreciate you as a long-term Samsung customer.
Run diagnostics on your Galaxy devices with Samsung Members
https://www.samsung.com/us/support/answer/ANS10003632/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Slowest phone I've EVER had
on March 30, 2026
Posted by: Rachelaj
[This review was collected as part of a promotion.] I honestly never expected to get this poor of quality of a phone from Samsung its sooo slow at doing anything & everything, even just to open a email takes soo long and I bought this phone brand new only about 2-3 months ago and its sucked evr since then. Softwares up 2 date, all apps up 2 date, I reboot frequently & still slow as ever. samsung a17 worst phone evrrr
Value
2
Response from Samsung USBy R&R, March 31, 2026
Hi Rachelaj,
Thank you for sharing your insight. The Galaxy A17 5G is designed to handle everyday tasks while providing access to Samsung's ecosystem and features. Utilizing Device Care and managing background activity can help enhance responsiveness over time. We appreciate you giving it a try. Please see the link below. We value your feedback and thank you for being a part of the Samsung team.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insight. The Galaxy A17 5G is designed to handle everyday tasks while providing access to Samsung's ecosystem and features. Utilizing Device Care and managing background activity can help enhance responsiveness over time. We appreciate you giving it a try. Please see the link below. We value your feedback and thank you for being a part of the Samsung team.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for the price
on March 30, 2026
Posted by: magarber
[This review was collected as part of a promotion.] Samsung Galaxy A17 5G is the phone I currently have and I love it thank had it since it came out , it has a good camera for pictures, nice size , good storage . I use my phone to play games , take pics and everyday use . The only reason it does not have 5 stars is because here recently it started doing this thing and wanting to shut my phone down all the time it does it two or three times a week at least.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on March 30, 2026
Posted by: Samsung4lifeNOiphones
[This review was collected as part of a promotion.] easy to set up and use. large display screen makes it great for watching video and playing games.
with a screen protector and durable case u can drop it and it's less likely to break but without either the phone screen will crack.
fast charger and battery saver gives long life.
with a screen protector and durable case u can drop it and it's less likely to break but without either the phone screen will crack.
fast charger and battery saver gives long life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It has a delay and an interference when switching
on March 30, 2026
Posted by: GmanGman
[This review was collected as part of a promotion.] It has a delay and an interference when switching to Bluetooth, it is slow (cracking noise).
Value
3
Response from Samsung USBy R&R, April 2, 2026
Hello GmanGman,
Thank you for sharing your experience with the Galaxy A17 5G. Bluetooth connections can sometimes take a moment as the device syncs, but once connected, it is designed to deliver a smooth and reliable audio experience. You can pair your device with other Bluetooth-enabled devices, such as Bluetooth headphones or a vehicle infotainment system.
Once a pairing is established, the devices will remember each other, allowing them to exchange information without needing to enter the passkey again. If you notice a crackling sound after connecting, make sure that the device you're connecting to has updated software and is compatible with pairing.
You can also find up-to-date troubleshooting help in the Samsung Members app. We provide a resource below that explains more about Bluetooth connections and how to keep a strong link. Overall, the everyday performance and reliability of the Galaxy A17 5G make it a good choice. Thank you for being a Samsung customer.
Connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002546/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Bluetooth connections can sometimes take a moment as the device syncs, but once connected, it is designed to deliver a smooth and reliable audio experience. You can pair your device with other Bluetooth-enabled devices, such as Bluetooth headphones or a vehicle infotainment system.
Once a pairing is established, the devices will remember each other, allowing them to exchange information without needing to enter the passkey again. If you notice a crackling sound after connecting, make sure that the device you're connecting to has updated software and is compatible with pairing.
You can also find up-to-date troubleshooting help in the Samsung Members app. We provide a resource below that explains more about Bluetooth connections and how to keep a strong link. Overall, the everyday performance and reliability of the Galaxy A17 5G make it a good choice. Thank you for being a Samsung customer.
Connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002546/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is so easy to navigate and is perfect
on March 30, 2026
Posted by: TataDiBoss
[This review was collected as part of a promotion.] Upgraded from a samsung A16 to a A17 works great and the features of the phone is perfect for daily activities picture quality is perfect navigation is top notch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very simple to use and great features. Nice camera
on March 30, 2026
Posted by: Randy2026
[This review was collected as part of a promotion.] Great device for streaming and watching TV shows and movies.
Also fantastic for watching live television.
This device has it all. It also connects to my Samsung watch.
Also fantastic for watching live television.
This device has it all. It also connects to my Samsung watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is nice and all but the processor and f
on March 30, 2026
Posted by: CandyEnemiga
[This review was collected as part of a promotion.] I use my Samsung Galaxy A17 everyday for my personal use and I feel it stalls or feezes too much. Other than that its an ok phone .
Value
4
Written by a customer while visiting Samsung US