Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
The galaxy A17 5G is just for basic use
on June 5, 2026
Posted by: TheEternalDon
[This review was collected as part of a promotion.] The Galaxy A17 5G is very slow, I dont know if its based off my experience with my Galaxy S24 Ultra but the phone takes a few seconds to load a single app. Tapping on items and waiting for them to load takes forever. About to buy a galaxy S25 Edge to replace it. Buy Galaxy S and Z series phones if you want proper specs and speed on your devices.
Value
2
Response from Samsung USBy R&R, June 8, 2026
Hello TheEternalDon,
We appreciate you taking the time to reach out and letting us know how your experience with your Galaxy A17 5G has been. The Galaxy A17 5G is designed to support everyday essentials such as calling, messaging, and streaming. We understand that its overall speed may not meet your expectations, especially compared with another Samsung device. Nonetheless, the Galaxy A17 5G is excellent for basic mobile tasks.
If you’ve noticed your device is slowing down, it might be a good time to run a quick optimization. The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. To do this, go to Settings, swipe to and tap on Device care, then select Optimize now, and finally tap Done. For more detailed information, please check out the online article linked below.
Performance can greatly influence your daily satisfaction, and we appreciate your perspective. Thank you for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We appreciate you taking the time to reach out and letting us know how your experience with your Galaxy A17 5G has been. The Galaxy A17 5G is designed to support everyday essentials such as calling, messaging, and streaming. We understand that its overall speed may not meet your expectations, especially compared with another Samsung device. Nonetheless, the Galaxy A17 5G is excellent for basic mobile tasks.
If you’ve noticed your device is slowing down, it might be a good time to run a quick optimization. The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. To do this, go to Settings, swipe to and tap on Device care, then select Optimize now, and finally tap Done. For more detailed information, please check out the online article linked below.
Performance can greatly influence your daily satisfaction, and we appreciate your perspective. Thank you for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
could be more durable
on June 5, 2026
Posted by: emogamergurl
[This review was collected as part of a promotion.] My samsung a17 5g is used as a all round work horse, i is it for gaming and streaming one feature i have found lacking on the a17 is yhe OLED LCD screen is prone to cracking as a mid teir device this is not good when motorola puts out its competitive device such as moto g play where their glass is more durable and a way to screen record for those whom uploads to twitch and youtube. But over all great device for the price i would recommend samsung to anyone. I cannot wait to see what the next a series has instore
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
should be little more durable
on June 5, 2026
Posted by: emogamergurl90
[This review was collected as part of a promotion.] I typically use my device as a all around work horse i do game and try to do stream my gamr play on it i do stream some streaming services on it. One problem i would have to say is the glass on the lcd is lacking it breaks too easy even to most mid tier devices such as the moto g 2025 and the 2026. Wich would be for samsumg a15 5g and the a17 5g. It lacks some features like screen record for those who may want to edit their stuff for twitch and youtube. But over all good product cant wait to see what the next a series has to offer
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phone works amazing. Good quality. Good service.
on June 5, 2026
Posted by: Lovesamsung3
[This review was collected as part of a promotion.] I use my Galaxy AI to watch YouTube and TikTok everyday and to text family and friends. I love my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Its literally the worst phone i have ever ph
on June 5, 2026
Posted by: Steelwill
[This review was collected as part of a promotion.] Its literally the worst, slowest, terrible phone i have ever owned in 13 years i have used android phones.
Value
1
Response from Samsung USBy R&R, June 8, 2026
Howdy Steelwill,
Thank you for letting us know how it is going with your Galaxy A17 5G. The Galaxy A17 5G provides access to Samsung features and connectivity in an easy-to-use package, so it is disappointing to hear that it has not met your expectations. Speed and overall performance are crucial for everyday satisfaction, and your feedback offers valuable insight. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know how it is going with your Galaxy A17 5G. The Galaxy A17 5G provides access to Samsung features and connectivity in an easy-to-use package, so it is disappointing to hear that it has not met your expectations. Speed and overall performance are crucial for everyday satisfaction, and your feedback offers valuable insight. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is great still confusing.\n
on June 5, 2026
Posted by: Shamsham
[This review was collected as part of a promotion.] Overall, pretty easy to navigate through don't like the fact that it keeps storing from one place to another and duplicating and tripling whatever it is that I forget that I put in there.
Value
3
Response from Samsung USBy R&R, June 8, 2026
Hello Shamsham,
The Galaxy A17 5G is designed to be approachable and easy to navigate while offering access to a wide range of features. It is encouraging to hear that you found the device relatively easy to use overall. It sounds like file organization and storage behavior created some confusion, and your feedback is valuable.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G is designed to be approachable and easy to navigate while offering access to a wide range of features. It is encouraging to hear that you found the device relatively easy to use overall. It sounds like file organization and storage behavior created some confusion, and your feedback is valuable.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My A17 is a great phone.
on June 5, 2026
Posted by: Skitzo
[This review was collected as part of a promotion.] The a17 is a great phone and is to use and the galaxy Ai is great addition and will only get better as time goes on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone to ease my way into galaxy AI.
on June 5, 2026
Posted by: BugMa121
[This review was collected as part of a promotion.] Not much of a computer person so I like that I can take my time with galaxy AI.
Value
5
Written by a customer while visiting Samsung US