Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,807 Reviews)
Rating breakdown 1,807 reviews
5 Stars
1,112
4 Stars
401
3 Stars
150
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
100% RECOMMEND
on March 30, 2026
Posted by: Rissamay85
[This review was collected as part of a promotion.] Our whole household are Galaxy users. We won't use any other phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 30, 2026
Posted by: Sherri
[This review was collected as part of a promotion.] I used it to print documents , play games, download items, ordering online all for personal use. I never use AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
In the beginning, this phone is really good over t
on March 30, 2026
Posted by: Clumsy
[This review was collected as part of a promotion.] The phone would work pretty good over time.When it was new, but after a while, it would get more slower and slower, it would freeze a lot.It would crash on me, always resetting other than there.I mean it, it is a pretty good phone.Whenever it's brand new , but maybe work on some some of the flaws , it has
Value
3
Response from Samsung USBy R&R, April 1, 2026
Hello Clumsy,
We appreciate you sharing your experience with the Galaxy A17 5G. It’s great to hear that you enjoyed the phone when it was new. Your feedback highlights the importance of long-term performance for everyday use.
Is your device becoming glitchy or slow? To improve its performance, consider cleaning up your device's memory. You can do this by going to Settings, then swiping to and tapping "Device care." From there, tap "Memory," and then select "Clean now" to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can add them to the excluded apps list so they aren't closed when using this feature.
A more thorough way to clean your phone's memory is to reboot it regularly. To restart your phone, swipe down from the top of the screen using two fingers to open the Quick settings panel, then tap the Power icon. Tap "Restart," and then tap "Restart" again. You may need to enter your PIN or password when the reboot is complete.
To further optimize your device's speed, please check out the online article linked below for more information. If you need additional assistance, don't hesitate to reach out to our Samsung Support Team. We are here to help. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We appreciate you sharing your experience with the Galaxy A17 5G. It’s great to hear that you enjoyed the phone when it was new. Your feedback highlights the importance of long-term performance for everyday use.
Is your device becoming glitchy or slow? To improve its performance, consider cleaning up your device's memory. You can do this by going to Settings, then swiping to and tapping "Device care." From there, tap "Memory," and then select "Clean now" to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can add them to the excluded apps list so they aren't closed when using this feature.
A more thorough way to clean your phone's memory is to reboot it regularly. To restart your phone, swipe down from the top of the screen using two fingers to open the Quick settings panel, then tap the Power icon. Tap "Restart," and then tap "Restart" again. You may need to enter your PIN or password when the reboot is complete.
To further optimize your device's speed, please check out the online article linked below for more information. If you need additional assistance, don't hesitate to reach out to our Samsung Support Team. We are here to help. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on March 30, 2026
Posted by: NachoLibre
[This review was collected as part of a promotion.] Yes this is the best phone that I have ever had that is fast and compatible for my experience that I have to you the phone fast speeds quick download and upload on all my apps and games with good music listening options and good screen control
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on March 30, 2026
Posted by: Brkdrms83
[This review was collected as part of a promotion.] This phone streams perfectly. Great sound and picture. Camera is amazing and the galaxy ai is smart easy to use and very heplful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new features of my Galaxy A17
on March 30, 2026
Posted by: GalaxyLover91
[This review was collected as part of a promotion.] Absolutely on love with the new features of my Galaxy A17, including the battery life, the amount of memory space and the new Galaxy AI feature. These all work amazingly and are very helpful and supportive. The 5G capabilities are also amazing and let me use my phone optimally everywhere I go!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The phone is always freezing and shutting down
on March 30, 2026
Posted by: Keanngo23
[This review was collected as part of a promotion.] The phone constantly glitches. It will even shutdown on its own even after I updated the system network. I would not recommend this p hone to anyone.
Value
1
Response from Samsung USBy R&R, April 1, 2026
Hello Keanngo23,
Thank you for sharing your experience with the Galaxy A17 5G. Reliable performance is essential for daily use, and your feedback highlights areas that matter most to customers. It's understandably frustrating when your Galaxy phone freezes or crashes. Fortunately, there are often simple solutions that don't require sending the phone in for service.
To help prevent future freezes and crashes, you can start by rebooting your device and ensuring that it's updated to the latest software. Make sure your phone has enough storage space and is connected to the internet. It's also important for your device to be charged to at least 50% before installing any updates. Keep in mind that some carriers require a Wi-Fi connection for updates and will not allow you to use mobile data.
If you encounter an error during a software update and your phone or tablet keeps restarting, learn how to fix a boot loop. If your device doesn't have enough storage, use Device Care to clean up your data. You can also back up any extra files with Smart Switch or your Samsung or Google account.
We encourage you to read our online article linked below, which offers tips for preventing your device from freezing and crashing. Samsung is dedicated to providing consistent experiences across all its devices. Thank you for being a valued Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/#:~:text=On%20devices%20with%20a%20regular,the%20top%20of%20the%20screen.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Reliable performance is essential for daily use, and your feedback highlights areas that matter most to customers. It's understandably frustrating when your Galaxy phone freezes or crashes. Fortunately, there are often simple solutions that don't require sending the phone in for service.
To help prevent future freezes and crashes, you can start by rebooting your device and ensuring that it's updated to the latest software. Make sure your phone has enough storage space and is connected to the internet. It's also important for your device to be charged to at least 50% before installing any updates. Keep in mind that some carriers require a Wi-Fi connection for updates and will not allow you to use mobile data.
If you encounter an error during a software update and your phone or tablet keeps restarting, learn how to fix a boot loop. If your device doesn't have enough storage, use Device Care to clean up your data. You can also back up any extra files with Smart Switch or your Samsung or Google account.
We encourage you to read our online article linked below, which offers tips for preventing your device from freezing and crashing. Samsung is dedicated to providing consistent experiences across all its devices. Thank you for being a valued Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/#:~:text=On%20devices%20with%20a%20regular,the%20top%20of%20the%20screen.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Slim. Design and great camera
on March 30, 2026
Posted by: Vivalask8r
[This review was collected as part of a promotion.] Great phone. I only and always buy Samsung A series. Great phone for the value model always
Value
5
Written by a customer while visiting Samsung US