Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
Not my greatest choice
on June 8, 2026
Posted by: Angeleyes
[This review was collected as part of a promotion.] My Galaxy A17 is slow, gets super hot and randomly shuts off on me.
Value
3
Response from Samsung USBy R&R, June 10, 2026
Hello there Angeleyes,
Thank you for sharing your experience with us about your Galaxy A17 5G. The Galaxy A17 5G features a bright display and a variety of functions that help you stay connected and entertained. We understand your concerns regarding device temperature, performance, and unexpected shutdowns. If you notice that your phone is slowing down or getting warm, it may be time for an update. This could be related to the phone itself or to the apps you use most frequently.
Fortunately, there is typically a quick fix. The Quick Optimization feature can enhance your device's performance by identifying apps that consume excessive battery power, which may be causing your phone to heat up. This feature also clears unnecessary items from memory, deletes redundant files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. To do this, go to Settings, swipe to and tap Device Care, then select Optimize Now and tap Done. For more information, please check out the link provided below. We appreciate you sharing your experience with us and thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us about your Galaxy A17 5G. The Galaxy A17 5G features a bright display and a variety of functions that help you stay connected and entertained. We understand your concerns regarding device temperature, performance, and unexpected shutdowns. If you notice that your phone is slowing down or getting warm, it may be time for an update. This could be related to the phone itself or to the apps you use most frequently.
Fortunately, there is typically a quick fix. The Quick Optimization feature can enhance your device's performance by identifying apps that consume excessive battery power, which may be causing your phone to heat up. This feature also clears unnecessary items from memory, deletes redundant files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. To do this, go to Settings, swipe to and tap Device Care, then select Optimize Now and tap Done. For more information, please check out the link provided below. We appreciate you sharing your experience with us and thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone , very easily to understand.
on June 7, 2026
Posted by: Shorty
[This review was collected as part of a promotion.] My device is wonderful when it comes to streaming ,playing games or music .I absolutely love it .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 7, 2026
Posted by: Compton2shop
[This review was collected as part of a promotion.] This is such good service.I'll recommend it to someone who does not have a phonelol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable,durable product.
on June 7, 2026
Posted by: Mallymall
[This review was collected as part of a promotion.] GALAXY A1 is great. I love it. Been with family over 10yrs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great value for price
on June 7, 2026
Posted by: MurphyBee
[This review was collected as part of a promotion.] I recently upgraded to this model through my phone provider. It was a welcome change, with ample storage space and improved graphics. The colors seem to appear more vibrant, and even the color of the dark texts themselves seem to be easier on my eyes than normal.
Another plus is the longer battery life. It just keeps trucking, even while I mindlessly scroll social media or enjoy my various videos across many platforms. The battery keeps up, which I greatly appreciate.
The only caveat I've found with the whole thing is the lack of a jack for headphones. When my air buds aren't fully charged or operational, it would be nice to have that backup option. Overall, a quality model in the series that I hope to enjoy for the next few years at least.
Another plus is the longer battery life. It just keeps trucking, even while I mindlessly scroll social media or enjoy my various videos across many platforms. The battery keeps up, which I greatly appreciate.
The only caveat I've found with the whole thing is the lack of a jack for headphones. When my air buds aren't fully charged or operational, it would be nice to have that backup option. Overall, a quality model in the series that I hope to enjoy for the next few years at least.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It had a defective glass. Worked way better howeve
on June 7, 2026
Posted by: Samsungite
[This review was collected as part of a promotion.] I am a devout follower of Samsung it's products and it's Ai. They are superb
Value
3
Response from Samsung USBy R&R, June 9, 2026
Hiya Samsungite,
Thank you for taking the time to share your experience with your Galaxy A17 5G. The Galaxy A17 5G combines Smart AI features with the exceptional Samsung experience that many users appreciate. We are pleased to hear about your enthusiasm for Samsung products, and we understand your concerns regarding the glass on your device.
Please note that if the screen on your phone is broken, Samsung products are covered against manufacturing defects in material and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add extra coverage through Samsung Care+ on eligible devices, providing extended protection and additional support.
We are here to assist you. Please reach out to our Samsung Support Team if you need help. Thank you for your feedback, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with your Galaxy A17 5G. The Galaxy A17 5G combines Smart AI features with the exceptional Samsung experience that many users appreciate. We are pleased to hear about your enthusiasm for Samsung products, and we understand your concerns regarding the glass on your device.
Please note that if the screen on your phone is broken, Samsung products are covered against manufacturing defects in material and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add extra coverage through Samsung Care+ on eligible devices, providing extended protection and additional support.
We are here to assist you. Please reach out to our Samsung Support Team if you need help. Thank you for your feedback, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The little phone that could.
on June 7, 2026
Posted by: Nightdrifter007
[This review was collected as part of a promotion.] This compact smartphone has completely exceeded my expectations. Despite its smaller size, it handles daily tasks seamlessly and feels incredibly durable in the hand. The battery life easily lasts through a full day of normal use, and the display is bright and crisp. It is a fantastic option for anyone who prefers a pocket-sized device without sacrificing performance. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TOP 4 of 12 Cellphones have Prior Used
on June 7, 2026
Posted by: Kegger
from Minnesota
Expertise:Intermediate
I Love Display size On the A•17 galaxy Though Call Audio Not Highest is Acceptable
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US