Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(896 Reviews)
Rating breakdown 896 reviews
5 Stars
551
4 Stars
202
3 Stars
69
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
This product is great
on March 30, 2026
Posted by: Brkdrms83
[This review was collected as part of a promotion.] This phone streams perfectly. Great sound and picture. Camera is amazing and the galaxy ai is smart easy to use and very heplful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new features of my Galaxy A17
on March 30, 2026
Posted by: GalaxyLover91
[This review was collected as part of a promotion.] Absolutely on love with the new features of my Galaxy A17, including the battery life, the amount of memory space and the new Galaxy AI feature. These all work amazingly and are very helpful and supportive. The 5G capabilities are also amazing and let me use my phone optimally everywhere I go!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The phone is always freezing and shutting down
on March 30, 2026
Posted by: Keanngo23
[This review was collected as part of a promotion.] The phone constantly glitches. It will even shutdown on its own even after I updated the system network. I would not recommend this p hone to anyone.
Value
1
Response from Samsung USBy R&R, April 1, 2026
Hello Keanngo23,
Thank you for sharing your experience with the Galaxy A17 5G. Reliable performance is essential for daily use, and your feedback highlights areas that matter most to customers. It's understandably frustrating when your Galaxy phone freezes or crashes. Fortunately, there are often simple solutions that don't require sending the phone in for service.
To help prevent future freezes and crashes, you can start by rebooting your device and ensuring that it's updated to the latest software. Make sure your phone has enough storage space and is connected to the internet. It's also important for your device to be charged to at least 50% before installing any updates. Keep in mind that some carriers require a Wi-Fi connection for updates and will not allow you to use mobile data.
If you encounter an error during a software update and your phone or tablet keeps restarting, learn how to fix a boot loop. If your device doesn't have enough storage, use Device Care to clean up your data. You can also back up any extra files with Smart Switch or your Samsung or Google account.
We encourage you to read our online article linked below, which offers tips for preventing your device from freezing and crashing. Samsung is dedicated to providing consistent experiences across all its devices. Thank you for being a valued Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/#:~:text=On%20devices%20with%20a%20regular,the%20top%20of%20the%20screen.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Reliable performance is essential for daily use, and your feedback highlights areas that matter most to customers. It's understandably frustrating when your Galaxy phone freezes or crashes. Fortunately, there are often simple solutions that don't require sending the phone in for service.
To help prevent future freezes and crashes, you can start by rebooting your device and ensuring that it's updated to the latest software. Make sure your phone has enough storage space and is connected to the internet. It's also important for your device to be charged to at least 50% before installing any updates. Keep in mind that some carriers require a Wi-Fi connection for updates and will not allow you to use mobile data.
If you encounter an error during a software update and your phone or tablet keeps restarting, learn how to fix a boot loop. If your device doesn't have enough storage, use Device Care to clean up your data. You can also back up any extra files with Smart Switch or your Samsung or Google account.
We encourage you to read our online article linked below, which offers tips for preventing your device from freezing and crashing. Samsung is dedicated to providing consistent experiences across all its devices. Thank you for being a valued Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/#:~:text=On%20devices%20with%20a%20regular,the%20top%20of%20the%20screen.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Slim. Design and great camera
on March 30, 2026
Posted by: Vivalask8r
[This review was collected as part of a promotion.] Great phone. I only and always buy Samsung A series. Great phone for the value model always
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 30, 2026
Posted by: Blueeyes
[This review was collected as part of a promotion.] I love the samsung galaxy models they have been such a.blessing for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Priced right for features
on March 30, 2026
Posted by: Cm2sam
[This review was collected as part of a promotion.] Daily activity usage, battery lasts long.
Phone performance is good
Phone performance is good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Quick and easy
on March 30, 2026
Posted by: Pristen
[This review was collected as part of a promotion.] I just got the a17 5G and so far so good Nice colors fast phone always with the AI using it cuz it works pretty good so for no complaints yay!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ok phone good connection
on March 30, 2026
Posted by: Justme
[This review was collected as part of a promotion.] I've enjoyed this phone it need more khgcvjjjvccvvbihfxfhijjvv v gjk
Value
5
Written by a customer while visiting Samsung US