Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,752 Reviews)
Rating breakdown 3,752 reviews
5 Stars
2,196
4 Stars
853
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Best low tire phone
on September 28, 2026
Posted by: Yourmom
[This review was collected as part of a promotion.] I choose the galaxy a17 5g is because I don't need my phone to much for day to day work and it works well for what I need it to do like watch videos and playing so mobile games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 28, 2026
Posted by: robsphone
[This review was collected as part of a promotion.] I chose the Samsung A17 cause i like the look of the phone and i definitely love all the different features, i mostly use my phone to connect with people and for social media i use it for my banking and sending text messages and sending Facebook messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 28, 2026
Posted by: robsphone
[This review was collected as part of a promotion.] I chose the Samsung A17 cause i like the look of the phone and i definitely love all the different features, i mostly use my phone to connect with people and for social media i use it for my banking and sending text messages and sending Facebook messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product has let me down in more ways than one
on September 28, 2026
Posted by: 00000000000
[This review was collected as part of a promotion.] I chose not to stream on this device. Simply watching reels on Instagram or Facebook is difficult enough. I was truly hoping for a great phone when I bought it. But this is the first phone I've purchased that was worst than the older modle phone I had prior. I'm very disappointed in my phone. I feel like the manufacturers make these "affordable" phones to take your money and convince you that you have to spend thousands to have a good phone. I didn't want anything fancy. But thought id at least get playback and clear calls or audio with it. I got none of the above.
Value
2
Response from Samsung USBy R&R, October 1, 2026
Hello 00000000000,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G combines a large display, 5G connectivity, and essential entertainment features to keep you connected while on the go. We understand your concerns regarding performance with social media, audio, and calls, as smooth video playback and clear calls are key aspects of the overall experience. Your feedback provides Samsung with valuable insight into how the everyday Galaxy experience can be enhanced in the future.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G combines a large display, 5G connectivity, and essential entertainment features to keep you connected while on the go. We understand your concerns regarding performance with social media, audio, and calls, as smooth video playback and clear calls are key aspects of the overall experience. Your feedback provides Samsung with valuable insight into how the everyday Galaxy experience can be enhanced in the future.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Should not be in the galaxy line
on September 28, 2026
Posted by: Betacke
[This review was collected as part of a promotion.] I chose this phone because it was cheap and a Samsung galaxy phone and I was in a pinch.
I think I had smartphones in 2012 that worked faster and more efficiently than this one. This phone can't do 2 different things at once for example I can't listen to music and play a game. One or the other will freeze. The speaker is lackluster as well. The battery life is subpar. As soon as I can I will be upgrading.
Value
2
Response from Samsung USBy R&R, October 1, 2026
Thank you, Betache, for sharing your experience and explaining why you chose the Galaxy A17 5G with us.
The Galaxy A17 5G features a large display, 5G connectivity, and valuable everyday functions for entertainment and communication. We understand your concerns regarding slower performance, freezing during multitasking, speaker quality, and battery life. When your phone does not perform as expected, it can diminish your overall experience.
To help improve your device's performance, the Quick Optimization feature identifies apps that consume excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap on Device Care, then select Optimize Now, followed by Done. For more information on how to enhance your phone's performance, please check out the linked online article below.
Your feedback emphasizes the importance of smooth performance when using multiple apps throughout the day, and we appreciate you sharing this valuable insight with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a large display, 5G connectivity, and valuable everyday functions for entertainment and communication. We understand your concerns regarding slower performance, freezing during multitasking, speaker quality, and battery life. When your phone does not perform as expected, it can diminish your overall experience.
To help improve your device's performance, the Quick Optimization feature identifies apps that consume excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap on Device Care, then select Optimize Now, followed by Done. For more information on how to enhance your phone's performance, please check out the linked online article below.
Your feedback emphasizes the importance of smooth performance when using multiple apps throughout the day, and we appreciate you sharing this valuable insight with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great but has several system issue
on September 28, 2026
Posted by: Croy566
[This review was collected as part of a promotion.] I chose the Samsung galaxy A17 for its front and rear facing camera and its storage capacity. I love it however lately it has had several processing issues, UI issues and constantly glitches now. Ive restarted my phone several times, cleared the cache many times and have tried updating it. Nothing seems to work. If those were fixed id give it 5 stars.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I chose the Samsung Galaxy A17.
on September 28, 2026
Posted by: Joshy7897333
[This review was collected as part of a promotion.] I chose the Samsung Galaxy A 17. it is a great, exceptional phone. The Samsung Galaxy A17 is one of the best phones I've ever used and I use it constantly to talk to Gemini to get AI questions answered.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I can't recommend anyone buy this phone
on September 28, 2026
Posted by: Neenbean
[This review was collected as part of a promotion.] I choose to not recommend this phone. I purchased a Motorola and wasn't thrilled with it. So i purchased the Samsung phone because I liked the Samsung phone I had in the past.
This phone is difficult to use the touchscreen, hard to power the flashlight, screenshots are ridiculously difficult- you have to double click the power button. Most times it closes the screen i'm trying to get. It's not user-friendly. I wish I had stuck with the Motorola.
This phone is difficult to use the touchscreen, hard to power the flashlight, screenshots are ridiculously difficult- you have to double click the power button. Most times it closes the screen i'm trying to get. It's not user-friendly. I wish I had stuck with the Motorola.
Value
1
Response from Samsung USBy R&R, September 29, 2026
Hey there Neenbean,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device features a large display, versatile camera options, and customizable settings designed for everyday use. We appreciate your loyalty to Samsung and understand the importance of intuitive touchscreen controls and easy access to essential features.
If your Galaxy device's touchscreen is not responding correctly, this may be due to temporary system errors, screen protectors, accessibility settings, moisture, or third-party accessories. Additionally, certain settings and apps can affect touch sensitivity or gesture recognition.
To troubleshoot the touchscreen issues, consider the following suggestions:
1. **Turn off TalkBack:** If voice guidance activates when you touch the screen, and touch gestures don't work as expected, the TalkBack feature might be enabled.
2. **Check Touch Settings:** Ensure that the touch and hold delay, tap duration, and ignore repeated touches settings are set to their default values.
3. **Check for Updates:** Outdated software or apps can cause compatibility issues or abnormal display behavior. Ensure your device software and apps are updated to their latest versions.
For further troubleshooting steps regarding slow responses on your Galaxy A17 5G, please refer to the article linked below.
Additionally, if you find it cumbersome to turn on the flashlight, you can reprogram the side power button to act as an instant light switch by following these steps:
- Go to Settings and select Advanced features.
- Tap on Side button (or Side key).
- Enable Double press and choose Flashlight (or Torch) from the list.
Now, a quick double-click of the power button will instantly toggle your flashlight on and off without the need to wake or unlock the screen.
We appreciate your feedback about the flashlight and screenshot functions, as it helps us identify areas for improving the user experience. Thank you for sharing your thoughts with Samsung!
Troubleshoot touchscreen issues on a Samsung Galaxy device
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device features a large display, versatile camera options, and customizable settings designed for everyday use. We appreciate your loyalty to Samsung and understand the importance of intuitive touchscreen controls and easy access to essential features.
If your Galaxy device's touchscreen is not responding correctly, this may be due to temporary system errors, screen protectors, accessibility settings, moisture, or third-party accessories. Additionally, certain settings and apps can affect touch sensitivity or gesture recognition.
To troubleshoot the touchscreen issues, consider the following suggestions:
1. **Turn off TalkBack:** If voice guidance activates when you touch the screen, and touch gestures don't work as expected, the TalkBack feature might be enabled.
2. **Check Touch Settings:** Ensure that the touch and hold delay, tap duration, and ignore repeated touches settings are set to their default values.
3. **Check for Updates:** Outdated software or apps can cause compatibility issues or abnormal display behavior. Ensure your device software and apps are updated to their latest versions.
For further troubleshooting steps regarding slow responses on your Galaxy A17 5G, please refer to the article linked below.
Additionally, if you find it cumbersome to turn on the flashlight, you can reprogram the side power button to act as an instant light switch by following these steps:
- Go to Settings and select Advanced features.
- Tap on Side button (or Side key).
- Enable Double press and choose Flashlight (or Torch) from the list.
Now, a quick double-click of the power button will instantly toggle your flashlight on and off without the need to wake or unlock the screen.
We appreciate your feedback about the flashlight and screenshot functions, as it helps us identify areas for improving the user experience. Thank you for sharing your thoughts with Samsung!
Troubleshoot touchscreen issues on a Samsung Galaxy device
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US