Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,801 Reviews)
Rating breakdown 1,801 reviews
5 Stars
1,107
4 Stars
400
3 Stars
150
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
Decent Device for the Price
on March 23, 2026
Posted by: Aceola
[This review was collected as part of a promotion.] Galaxy AI. Ive always been a Samsung girl, since the very first smartphone I ever purchased (a S5 back in 2014). I refused to own any other brands, that is, until my Samsung was stolen and I had no choice but to accept a OnePlus phone if I wanted to have a phone at all. I was beyond impressed that all of the features I had come to know and love in a Samsung....the RAM, speed, user interface, graphics, sound quality, design, weight, etc. Never really had issues with lagging or bugs. One plus seemed to be just a little better in all areas and I especially appareciated the long battery life, audio capabilities and performance. I mostly use my phone for gaming and taking photos. Recently I was again left with no choice but to switch from my one plus back to a samsung A series, which I wasnt too worried considering Samsumg being my first love. Unfortunately, I was very disappointed with this Samsung. I dont know what happened, did I get a dud? Because the performance of this alleged brand new A series samsung has been terrible from the start. Lagging, freezing, kicking me out of apps while gamimg....Ive been so sad with this phone. Ive tried everything to boost performance, deleted apps, kept it minimal. I evem just resorted to a factory reset. Ive also been disappointed that it doesnt have certain features like the ability to create a guest user account I can switch to allow someone else use my phone as needed. I figured that must just be a sacrifice for using an A series.
Value
3
Response from Samsung USBy R&R, March 25, 2026
Hello Aceola,
Thank you for sharing your detailed experience with the Galaxy A17 5G. The A series aims to provide core Galaxy features like connectivity, camera, and everyday usability through streamlined performance settings, storage management, and updates that help maintain smooth operation as usage changes. Given issues with your Galaxy A17 5G, performing occasional quick optimizations may be helpful. You can use the Device care feature to monitor your battery, storage, and RAM. It also allows for automatic optimization for improved performance. The Quick optimization feature identifies power-hungry apps, clears memory, deletes unnecessary files, scans for malware, and closes background apps. Optimizing your device is simple: go to Settings, select Device care, tap Optimize now, then Done. More details are available in the online article linked below. We value your long-standing loyalty to Galaxy devices and appreciate your ongoing feedback. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your detailed experience with the Galaxy A17 5G. The A series aims to provide core Galaxy features like connectivity, camera, and everyday usability through streamlined performance settings, storage management, and updates that help maintain smooth operation as usage changes. Given issues with your Galaxy A17 5G, performing occasional quick optimizations may be helpful. You can use the Device care feature to monitor your battery, storage, and RAM. It also allows for automatic optimization for improved performance. The Quick optimization feature identifies power-hungry apps, clears memory, deletes unnecessary files, scans for malware, and closes background apps. Optimizing your device is simple: go to Settings, select Device care, tap Optimize now, then Done. More details are available in the online article linked below. We value your long-standing loyalty to Galaxy devices and appreciate your ongoing feedback. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Problems with phone security
on March 23, 2026
Posted by: Loyaltoandroid
[This review was collected as part of a promotion.] I have not figured out how to use Galaxy AI on this device but I like everything about this phone. The biggest and most important problem that I have with this device is that it was easily hacked and cloned with some type of malware by someone who has been spying on me and my phone activity ever since. This person has been stalking me for quite some time now. Security definitely needs to be more of a priority with the Samsung devices, especially phones. I have heard of others having the same problem with Samsung phones.
Value
2
Response from Samsung USBy R&R, March 25, 2026
Hi Loyaltoandroid,
Thank you for sharing your feedback on the Galaxy A17 5G. Samsung devices are equipped with multiple layers of security, including Samsung Knox, to help protect your data and privacy during everyday use.
We also offer options to enhance your online data protection, including the Enhanced Data Protection feature. This feature safeguards and encrypts your personal information when it is stored in Samsung Cloud. When you activate Enhanced Data Protection, a recovery code will be generated, which you can use to back up and restore your data.
To enable Enhanced Data Protection, follow these steps:
1. Go to **Settings**.
2. Tap on **Security and privacy**.
3. Select **More security settings**.
4. Tap on **Enhanced data protection**.
5. Toggle on the switches next to **Encrypt backup data** and **Encrypt synced data**.
This will help secure your personal information on your phone. For more information on how to protect your personal data and utilize security features and privacy settings, please check the provided link below.
If you need further assistance, feel free to reach out to our Samsung Support Team. Thank you for being a valued member of the Samsung community.
Use Security and privacy settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10002544/
What is Enhanced data protection on Galaxy phones?
https://www.samsung.com/us/support/answer/ANS10003637/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A17 5G. Samsung devices are equipped with multiple layers of security, including Samsung Knox, to help protect your data and privacy during everyday use.
We also offer options to enhance your online data protection, including the Enhanced Data Protection feature. This feature safeguards and encrypts your personal information when it is stored in Samsung Cloud. When you activate Enhanced Data Protection, a recovery code will be generated, which you can use to back up and restore your data.
To enable Enhanced Data Protection, follow these steps:
1. Go to **Settings**.
2. Tap on **Security and privacy**.
3. Select **More security settings**.
4. Tap on **Enhanced data protection**.
5. Toggle on the switches next to **Encrypt backup data** and **Encrypt synced data**.
This will help secure your personal information on your phone. For more information on how to protect your personal data and utilize security features and privacy settings, please check the provided link below.
If you need further assistance, feel free to reach out to our Samsung Support Team. Thank you for being a valued member of the Samsung community.
Use Security and privacy settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10002544/
What is Enhanced data protection on Galaxy phones?
https://www.samsung.com/us/support/answer/ANS10003637/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Sluggish sometimes Buggy
on March 23, 2026
Posted by: MySamsungLove
[This review was collected as part of a promotion.] I've always been a Samsung fan love there products . But this A17 is buggy doesn't hold a charge must charge multiple times a day . Wish it had the split screen feature and easier ways to set the phone up for your style of use
Value
2
Response from Samsung USBy R&R, March 25, 2026
Hey there MySamsungLove,
Thank you for sharing your experience with the Galaxy A17 5G. The multi-window feature is excellent for multitasking on your device. Multi-window mode allows you to view two apps side by side on a split screen. You can also use the pop-up view feature, which lets you open an app in a small window while using the rest of the screen for other tasks.
To use the multi-window feature on your device, follow these steps:
1. From any screen, press the menu button.
2. Swipe to find the first app you would like to view, then tap its icon.
3. Select "Open in split screen view."
4. Choose the second app you want to view and tap its icon.
You will see both apps displayed in split screen. To adjust the size of the windows, tap and drag the line between them in either direction. Release the line when you reach your desired split.
To exit split screen view, simply tap the home button. For additional information on how to use the split screen feature on your phone, please check the link provided below. Thank you for your review, and thank you for choosing Samsung!
Apps are in split screen or window on a Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10003239/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. The multi-window feature is excellent for multitasking on your device. Multi-window mode allows you to view two apps side by side on a split screen. You can also use the pop-up view feature, which lets you open an app in a small window while using the rest of the screen for other tasks.
To use the multi-window feature on your device, follow these steps:
1. From any screen, press the menu button.
2. Swipe to find the first app you would like to view, then tap its icon.
3. Select "Open in split screen view."
4. Choose the second app you want to view and tap its icon.
You will see both apps displayed in split screen. To adjust the size of the windows, tap and drag the line between them in either direction. Release the line when you reach your desired split.
To exit split screen view, simply tap the home button. For additional information on how to use the split screen feature on your phone, please check the link provided below. Thank you for your review, and thank you for choosing Samsung!
Apps are in split screen or window on a Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10003239/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
galaxy a17
on March 23, 2026
Posted by: rwginacr
[This review was collected as part of a promotion.] its cool phone good camera i like androids so ive been getting galaxys for awhile
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Im not totally sold
on March 23, 2026
Posted by: Toosha1
[This review was collected as part of a promotion.] Galaxy a17 im not completely sure how I feel about this phone yet. There are a few hiccups I've found so far. Its an ok phone just was expecting it to be much better
Value
3
Response from Samsung USBy R&R, March 24, 2026
Hello Toosha1,
Thanks for sharing your thoughts on the Galaxy A17 5G. This device is built to improve everyday use by offering a good mix of performance, connectivity, and key Galaxy features. It's nice to hear you're getting more familiar with it, as many users find it fits better into their daily routines over time. We have a detailed article linked below that explains everything you can do with your Galaxy A17 5G, and we invite you to check it out. Thank you for being a valued part of the Samsung community.
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy A17 5G. This device is built to improve everyday use by offering a good mix of performance, connectivity, and key Galaxy features. It's nice to hear you're getting more familiar with it, as many users find it fits better into their daily routines over time. We have a detailed article linked below that explains everything you can do with your Galaxy A17 5G, and we invite you to check it out. Thank you for being a valued part of the Samsung community.
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is awesome
on March 23, 2026
Posted by: JAYHAWK
[This review was collected as part of a promotion.] My phone has everything i need and the AI works super good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart, reliable, and great for everyday use
on March 23, 2026
Posted by: Ariiii0777
[This review was collected as part of a promotion.] I use this phone every day, and it’s been a really smooth and reliable experience. Everything from texting and calls to apps and streaming runs fast without any lag, which makes a big difference when you’re constantly on your phone.
One of my favorite features is Galaxy AI. It actually feels useful in real life—not just a gimmick. Things like helping rewrite messages, summarizing content, and improving photos make everyday tasks quicker and easier. It’s nice having that extra level of smart assistance built right in.
The design is clean and modern, and it feels good in your hand. The camera also does a great job, especially in different lighting, and I like how easy it is to get good-looking photos without much effort.
Battery life has been solid for me throughout the day with regular use, which is important since I rely on my phone a lot.
Overall, I’m really happy with this phone. It’s dependable, easy to use, and the Galaxy AI features give it a nice edge. I’d definitely recommend it to anyone looking for a strong everyday phone.
One of my favorite features is Galaxy AI. It actually feels useful in real life—not just a gimmick. Things like helping rewrite messages, summarizing content, and improving photos make everyday tasks quicker and easier. It’s nice having that extra level of smart assistance built right in.
The design is clean and modern, and it feels good in your hand. The camera also does a great job, especially in different lighting, and I like how easy it is to get good-looking photos without much effort.
Battery life has been solid for me throughout the day with regular use, which is important since I rely on my phone a lot.
Overall, I’m really happy with this phone. It’s dependable, easy to use, and the Galaxy AI features give it a nice edge. I’d definitely recommend it to anyone looking for a strong everyday phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does everything I want it to and more.I
on March 23, 2026
Posted by: Love2livequipped
[This review was collected as part of a promotion.] I used the Galaxy AI to help me identify things.Tell me the information on it so that I can pass on a correct meaning of what i'm trying to say and be sure that i've got the right information thanks to the a I
Value
5
Written by a customer while visiting Samsung US