Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
The worst phone ever
on June 13, 2026
Posted by: Aaaaa
The worst phone I have ever owned. It is so slow. It is constantly freezing. Battery is terrible. You have to tap stuff multiple times. It is designed to be as difficult as possible in my opinion. Samsung = DONT DO IT
Response from Samsung USBy R&R, June 15, 2026
Hey Aaaaa,
Thank you for sharing your experience. The Galaxy A17 5G is designed to help users stay connected with essential features and long-lasting usability. We understand how disappointing it can be when performance, responsiveness, and battery life do not meet your expectations. Thank you for sharing your experience and providing valuable feedback. Thank you for being part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience. The Galaxy A17 5G is designed to help users stay connected with essential features and long-lasting usability. We understand how disappointing it can be when performance, responsiveness, and battery life do not meet your expectations. Thank you for sharing your experience and providing valuable feedback. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on June 12, 2026
Posted by: MissPinky1975
[This review was collected as part of a promotion.] I love my Samsung phone. This is my first time having one and im not disappointed! My Samsung #GalaxyAI is already anticipating what I need and always gives great suggestions. The OS is above the rest. Next upgrade! I love the A series for its stunning pixels for gameplay!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a great camera and is easily used.
on June 12, 2026
Posted by: Deerae1984
[This review was collected as part of a promotion.] I absolutely love Samsung products, I wouldnt use any other they are reliable dependable and young and even use their Samsung galaxy Ai and its one of the best features a manufacturer of a phone can do for you. It gives you product specs and output it just does the most and helps me alot when im in need of information on my Samsung device. I have the galaxyna17 model but I will be upgrading here in the next few months and I cannot wait til I can upgrade I am going with the s25 model its camera is even better than my model and its specs are amazing. I wouldnt buy any other kind of cell phone or smartwatch ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Being handicapped i find this phone easy to use.
on June 12, 2026
Posted by: Happyfeet
[This review was collected as part of a promotion.] Phone is easy to use being handicapped but very heavy.
Needs more health checks but really enjoy sleep coaching.
Needs more health checks but really enjoy sleep coaching.
Value
4
Response from Samsung USBy R&R, June 17, 2026
Hiya Happyfeet,
Thank you for sharing your experience with the Galaxy A17 5G. It is great to hear the phone is easy to use and that features like Sleep Coaching have been helpful. We appreciate your feedback about the weight and the additional health features you would like to see. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A17 5G. It is great to hear the phone is easy to use and that features like Sleep Coaching have been helpful. We appreciate your feedback about the weight and the additional health features you would like to see. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
It has some great features phone not durable
on June 12, 2026
Posted by: Jimmymak
[This review was collected as part of a promotion.] I use my phone basically for streaming and social media and network online school
Value
3
Response from Samsung USBy R&R, June 15, 2026
Hello Jimmymak,
The Galaxy A17 5G features a large display and reliable capabilities for everyday activities such as streaming, social media, and online learning. We appreciate you sharing your experience and understand your concerns about its durability. We encourage you to reach out to our Samsung Support Team to elaborate on these durability concerns so we can better assist you. Feedback like yours provides valuable insights into how the device performs in everyday use. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
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The Galaxy A17 5G features a large display and reliable capabilities for everyday activities such as streaming, social media, and online learning. We appreciate you sharing your experience and understand your concerns about its durability. We encourage you to reach out to our Samsung Support Team to elaborate on these durability concerns so we can better assist you. Feedback like yours provides valuable insights into how the device performs in everyday use. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Unbelievably glitchy!
on June 11, 2026
Posted by: Jem2319
[This review was collected as part of a promotion.] I just got the galaxy A17 about a week ago. And I'll tell you what im about ready to trade it in for a blu phone. I've never had a new Samsung go so slow and my SystemUI keeps crashing and it takes 20 minutes just for it to catch up. I can't play games on it at all. It just freezes up and crashes if I make a call it will crash. By far the worst Samsung ever made EVER! Almost instant regret. Im so disappointed in Samsung for this.
Value
2
Response from Samsung USBy R&R, June 12, 2026
Hi Jem2319,
The Galaxy A17 5G comes with various features that cater to everyday use. We understand how frustrating it can be when the performance doesn't meet your expectations. Issues like freezing, delays, and unresponsive apps can significantly impact your overall experience.
If you notice your phone slowing down, a Quick Optimization can help restore its performance. This feature enhances your device by identifying apps that drain the battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap on Device care, then tap on Optimize now, and finally tap Done. For more information, please check out the article linked below. Thank you for sharing your feedback with us.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G comes with various features that cater to everyday use. We understand how frustrating it can be when the performance doesn't meet your expectations. Issues like freezing, delays, and unresponsive apps can significantly impact your overall experience.
If you notice your phone slowing down, a Quick Optimization can help restore its performance. This feature enhances your device by identifying apps that drain the battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap on Device care, then tap on Optimize now, and finally tap Done. For more information, please check out the article linked below. Thank you for sharing your feedback with us.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on June 11, 2026
Posted by: Nana8314
[This review was collected as part of a promotion.] I like how AI enhances the information on the phone.
I use my phone mostly for playing games, taking pictures, watching movies, videos in YouTube and YouTube music. Sometimes I can imagine some of the videos in real time as to being able to put myself watching or being there in real time. Thank you
I use my phone mostly for playing games, taking pictures, watching movies, videos in YouTube and YouTube music. Sometimes I can imagine some of the videos in real time as to being able to put myself watching or being there in real time. Thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 11, 2026
Posted by: JayJay
[This review was collected as part of a promotion.] I use my Samsung for everything
Videos
Texting
Calling
Web
Gaming
Texting
Calling
Web
Gaming
Value
5
Written by a customer while visiting Samsung US