Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Great features
on June 16, 2026
Posted by: Dabbing23
[This review was collected as part of a promotion.] Phone help me a lot when needed to work so I'm grateful for this
Value
5
Response from Samsung USBy R&R, June 17, 2026
Hi there Dabbing23,
Thank you for sharing your experience with the Galaxy A17 5G. It's wonderful to hear that the phone has been a reliable tool for helping you stay productive and complete your work. We are pleased that it continues to meet your everyday needs. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A17 5G. It's wonderful to hear that the phone has been a reliable tool for helping you stay productive and complete your work. We are pleased that it continues to meet your everyday needs. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
A17 dilemma
on June 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] A17 would be great for a new phone user. My GS20, though old... ran way faster. Unfortunately my screen took a dive. It was a great phone. RIP...
I do not like the A17 and would like to get another phone. Can anyone help me please? 🤔
I do not like the A17 and would like to get another phone. Can anyone help me please? 🤔
Value
3
Response from Samsung USBy R&R, June 16, 2026
Greetings Katwhit,
Thank you for reaching out and sharing your thoughts on your Galaxy A17 5G. We're glad to hear that your Galaxy S20 served you well for so long. The Galaxy A17 offers many features for new smartphone users, but we understand that transitioning from a longtime favorite device can feel different, especially when you're accustomed to a certain level of speed and performance.
If you had a positive experience with the Galaxy S20 and are looking for something comparable that remains affordable, we recommend considering the Galaxy S25 FE. It provides similar performance with some enhancements while remaining budget-friendly.
We appreciate you sharing your experience and your feedback regarding the shift between devices. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
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Thank you for reaching out and sharing your thoughts on your Galaxy A17 5G. We're glad to hear that your Galaxy S20 served you well for so long. The Galaxy A17 offers many features for new smartphone users, but we understand that transitioning from a longtime favorite device can feel different, especially when you're accustomed to a certain level of speed and performance.
If you had a positive experience with the Galaxy S20 and are looking for something comparable that remains affordable, we recommend considering the Galaxy S25 FE. It provides similar performance with some enhancements while remaining budget-friendly.
We appreciate you sharing your experience and your feedback regarding the shift between devices. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great for the cost
on June 15, 2026
Posted by: Hardworker
[This review was collected as part of a promotion.] Bought this device 3 months ago and it does the job and it does it well , its affordability and performance is top tier! offers seamless connectivity across my samsung wearables , long lasting battery and fast performance i use it everyday from commuting to school work , and for everyday tasks ! GALAXY AI
Value
4
Response from Samsung USBy R&R, June 16, 2026
Hey there Hardworker,
It's great to know that the Galaxy A17 has been a reliable companion for your commuting, schoolwork, and everyday tasks. Features such as Awesome Intelligence, seamless connectivity with Samsung wearables, and a dependable battery life can truly enhance your daily experience. Thank you for sharing your positive experience and highlighting the features you enjoy the most. We appreciate your choice of Samsung as your preferred brand.
-Ty
Samsung Support
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It's great to know that the Galaxy A17 has been a reliable companion for your commuting, schoolwork, and everyday tasks. Features such as Awesome Intelligence, seamless connectivity with Samsung wearables, and a dependable battery life can truly enhance your daily experience. Thank you for sharing your positive experience and highlighting the features you enjoy the most. We appreciate your choice of Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Everyday Phone
on June 15, 2026
Posted by: GeminiCrazy05
[This review was collected as part of a promotion.] I have always been an fan of the Samsung Galaxy phones. My current phone purchase was of the Galaxy 17A and again I have been extremely pleased with this produce. The camera takes extremely detailed pictures and the night time pictures option let's me take photos in low light and have them come out clear as day.
Value
5
Response from Samsung USBy R&R, June 17, 2026
Hey there GeminiCrazy05,
Thank you for sharing your experience with the Galaxy A17 5G. It's great to hear that it continues to meet your expectations from Galaxy devices. We're pleased that the camera and low-light photography features have made capturing special moments even more enjoyable. Thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A17 5G. It's great to hear that it continues to meet your expectations from Galaxy devices. We're pleased that the camera and low-light photography features have made capturing special moments even more enjoyable. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
System UI errors every time I restart my phone.
on June 15, 2026
Posted by: Gman22701
[This review was collected as part of a promotion.] No problems with AI. Runs well on the device. Just a system UI error; restart and start-up. Takes 3to 4 minutes to boot up fully.
Value
3
Response from Samsung USBy R&R, June 16, 2026
Good day Gman22701,
Thank you for updating us on your experience with the Galaxy A17 5G. We're pleased to hear that the Smart AI features are functioning well and that the phone operates smoothly during daily use. We understand how frustrating startup delays and System UI notifications can be, especially when restarting your device.
Typically, these concerns may arise due to excessive data or startup processes when your phone powers on. To help resolve this, please follow these steps to wipe the cache partition:
1. Turn off your Galaxy A17 5G completely.
2. Press and hold the Volume Up button and the Side/Power button simultaneously.
3. When the Samsung logo appears, release both buttons to enter the Android Recovery menu.
4. Use the Volume Down button to scroll down and highlight "Wipe cache partition."
5. Press the Side/Power button to select it.
6. Scroll to highlight "Yes" and press the Side/Power button to confirm.
7. Once the process is complete, ensure "Reboot system now" is highlighted and press the Side/Power button.
Thank you for taking the time to share these details with us; they help us better understand your experience.
-Ty
Samsung Support
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Samsung Community
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Thank you for updating us on your experience with the Galaxy A17 5G. We're pleased to hear that the Smart AI features are functioning well and that the phone operates smoothly during daily use. We understand how frustrating startup delays and System UI notifications can be, especially when restarting your device.
Typically, these concerns may arise due to excessive data or startup processes when your phone powers on. To help resolve this, please follow these steps to wipe the cache partition:
1. Turn off your Galaxy A17 5G completely.
2. Press and hold the Volume Up button and the Side/Power button simultaneously.
3. When the Samsung logo appears, release both buttons to enter the Android Recovery menu.
4. Use the Volume Down button to scroll down and highlight "Wipe cache partition."
5. Press the Side/Power button to select it.
6. Scroll to highlight "Yes" and press the Side/Power button to confirm.
7. Once the process is complete, ensure "Reboot system now" is highlighted and press the Side/Power button.
Thank you for taking the time to share these details with us; they help us better understand your experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This product has been a good this far !
on June 15, 2026
Posted by: Tazdevil59
[This review was collected as part of a promotion.] My phone is capable of galaxy AI as well as other things except logging into it's own Samsung account because when I switched phones to this one all the data from the old phone was switched over what no one knew my old account used to open Samsung account was hacked and completely shut down! So I have no way to fix it!
Value
4
Response from Samsung USBy R&R, June 19, 2026
Hi Tazdevil59,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 features AI Smart technology, dependable battery life, and a vibrant display, making it an excellent everyday device. We’re glad to hear that the phone has been serving you well overall. We also appreciate you sharing the challenges you faced when accessing your Samsung account after switching devices. Your feedback is valuable as we continue to improve the overall user experience. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 features AI Smart technology, dependable battery life, and a vibrant display, making it an excellent everyday device. We’re glad to hear that the phone has been serving you well overall. We also appreciate you sharing the challenges you faced when accessing your Samsung account after switching devices. Your feedback is valuable as we continue to improve the overall user experience. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on June 15, 2026
Posted by: Rex7567
[This review was collected as part of a promotion.] I adore this phone! I have had it for awhile and don't have many complaints about it. If anything the only issue i have is how long it takes for the battery to die. The screen is a decent size, the images are clear and I love the pictures I take with the camera. If anything my problem is I keep running out of storage space, but that's my own fault.
Value
4
Response from Samsung USBy R&R, June 16, 2026
Howdy Rex7567,
We are excited to hear how much you love your Galaxy A17! Its clear display, capable camera, and reliable battery performance make it a great companion throughout the day. We appreciate your honest feedback regarding the storage space and are happy to know that your overall experience has been so positive. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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We are excited to hear how much you love your Galaxy A17! Its clear display, capable camera, and reliable battery performance make it a great companion throughout the day. We appreciate your honest feedback regarding the storage space and are happy to know that your overall experience has been so positive. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not the best SAMSUNG I have owned
on June 15, 2026
Posted by: shellshellbubbles
[This review was collected as part of a promotion.] I use My phone for everyday personal use involving banking,, shopping, games and for Doordashing... This phone is extremely slow and freezes up multiple times a day. Graphics are not the best and the camera is awful. Not clear at all.. slowest phone I have ever had..
Value
2
Response from Samsung USBy R&R, June 16, 2026
Ahoy shellshellbubbles,
Thank you for sharing your experience. The Galaxy A17 5G is designed to handle everyday activities such as banking, shopping, entertainment, and staying connected. We understand that you want your device to keep up with your productivity and demands.
To enhance your productivity, consider using routines and modes on your phone. For example, when in work mode, limit background activities to help your phone focus on the task at hand.
The Galaxy A17 5G features a versatile camera app with multiple shooting modes, settings, and tools to help you capture stunning photos. One tip for taking great photos is to take your time and ensure that your subject is comfortable and relaxed.
For more tips on how to get the perfect shot with your Galaxy A17 5G, please check out the link provided below. Your feedback regarding responsiveness, graphics, and photo clarity is valuable and appreciated. Thank you for being a part of the Samsung community!
Use camera features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010130/
Use Modes and Routines on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience. The Galaxy A17 5G is designed to handle everyday activities such as banking, shopping, entertainment, and staying connected. We understand that you want your device to keep up with your productivity and demands.
To enhance your productivity, consider using routines and modes on your phone. For example, when in work mode, limit background activities to help your phone focus on the task at hand.
The Galaxy A17 5G features a versatile camera app with multiple shooting modes, settings, and tools to help you capture stunning photos. One tip for taking great photos is to take your time and ensure that your subject is comfortable and relaxed.
For more tips on how to get the perfect shot with your Galaxy A17 5G, please check out the link provided below. Your feedback regarding responsiveness, graphics, and photo clarity is valuable and appreciated. Thank you for being a part of the Samsung community!
Use camera features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010130/
Use Modes and Routines on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US