Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,740 Reviews)
Rating breakdown 3,740 reviews
5 Stars
2,189
4 Stars
849
3 Stars
360
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Great affordable phone!
on April 13, 2026
Posted by: Newsamsunguser
[This review was collected as part of a promotion.] I upgraded my phone and went from a moto g to the galaxy a17 5g. This phone is amazing for the price. It is affordable, fast, and it's perfect for what I use it for, which is basically calls, texts, email and social media.. the galaxy AI is also very helpful. For a budget phone, the a17 is definitely the best one I've had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive!
on April 13, 2026
Posted by: Mpaul1109
[This review was collected as part of a promotion.] Works great for a budget model! Just like the expensive ones. Even includes Galaxy AI! 11/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on April 13, 2026
Posted by: CeeCee57
[This review was collected as part of a promotion.] Just about every mobile phone that I've owned has been a Samsung and and in the few instances that I've switched to a different brand for affordability, it's been a pretty horrible experience.
So naturally, when offered a deal for an upgrade to a free Samsung A17 if I switched my plan from Metro to T-Mobile, I jumped right on it.
So of course, I'm happy to say that I'm VERY happy with the device (so far).
It has excellent speed, great apps to explore and download, the camera quality is great and the audio quality is great as well.
I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It took me some time to learn all the details bil
on April 13, 2026
Posted by: 3453876
[This review was collected as part of a promotion.] I have never had a galaxy phone but when it was time for a upgrade I drove two hours away from home twice,because it was not working when I called the store they said sorry but they couldn't give me anything for my travel...
So next time I will be checking out more store
So next time I will be checking out more store
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it's camera.
on April 13, 2026
Posted by: Ladychica
[This review was collected as part of a promotion.] The Samsung Galaxy A17 5G is a standout choice for anyone seeking a reliable, future-proof smartphone without a flagship price tag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A17 5G Review
on April 13, 2026
Posted by: Njgolfer
[This review was collected as part of a promotion.] I purchased the A17 5G as an upgrade to my old phone. Overall I am very pleased with its performance. I use the phone, some internet research, Facebook users groups and fir my emails.
The only downside to the phone is a weaker signal compared to my old phone and the volume does not go loud enough for me but thats due to my hearing issue.
I would highly recommend this phone to anyone.
The only downside to the phone is a weaker signal compared to my old phone and the volume does not go loud enough for me but thats due to my hearing issue.
I would highly recommend this phone to anyone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Device very slow.
on April 13, 2026
Posted by: Galaxy4Ever
[This review was collected as part of a promotion.] My Galaxy AI is trash. It freezes when multiple windows are open. Cannot face time without freezing and going completely black. I hate it. Don't recommend.
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello Galaxy4Ever,
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly freezing
on April 13, 2026
Posted by: Beanbearbum321
[This review was collected as part of a promotion.] Takes a few minutes to connect to my car or watch, and constantly freezes and won't reset
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello there Beanbearbum321,
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US