Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
Product is buggy
on June 29, 2026
Posted by: Angelfly
[This review was collected as part of a promotion.] Product works well most of the time does have a habit of freezing and rebooting at times. Does what it needs to do and takes good pictures
Value
3
Response from Samsung USBy R&R, June 30, 2026
Hello Angelfly,
Thank you for sharing your feedback. The Galaxy A17 5G offers AI technology options, 5G connectivity, and a large display designed to enhance your everyday experience. We understand how important reliable performance is throughout the day. If you're experiencing performance issues, there are several troubleshooting steps you can take to improve your phone's responsiveness.
Often, the phone may become overloaded with data, or an outdated app running in the background could be causing the slowdown. The Quick Optimization feature can help enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to, and tap on Device Care. Then tap "Optimize now," and finally hit "Done." You can find more information about optimizing your device and additional troubleshooting steps through the link provided below.
We appreciate your comments regarding device freezing and overall performance; they will be shared with our teams as we work on improving future Galaxy devices. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your feedback. The Galaxy A17 5G offers AI technology options, 5G connectivity, and a large display designed to enhance your everyday experience. We understand how important reliable performance is throughout the day. If you're experiencing performance issues, there are several troubleshooting steps you can take to improve your phone's responsiveness.
Often, the phone may become overloaded with data, or an outdated app running in the background could be causing the slowdown. The Quick Optimization feature can help enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to, and tap on Device Care. Then tap "Optimize now," and finally hit "Done." You can find more information about optimizing your device and additional troubleshooting steps through the link provided below.
We appreciate your comments regarding device freezing and overall performance; they will be shared with our teams as we work on improving future Galaxy devices. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17 5g
on June 29, 2026
Posted by: JDReed
[This review was collected as part of a promotion.] The galaxy AI implemented in the A17 5g complements its other great features and also the phone itself has amazing response time. Also the image quality is amazing. I love my Galaxy A17 5g.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how easy to use the A17
on June 29, 2026
Posted by: NICOLAOS
[This review was collected as part of a promotion.] I love just about everything there is about the A17! I love the kids mode and how amazing my photos come out! My son loves kids mode as well such an amazing phone !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The product glitches ALOT
on June 29, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] I am waiting to get a new phone, I absolutely hate this phone
Value
2
Response from Samsung USBy R&R, June 30, 2026
Hello Love2Shop,
Thank you for sharing your feedback. The Galaxy A17 5G is equipped with smart AI features, 5G connectivity, and a large display that enhances everyday use. We appreciate your comments regarding the device freezing and overall performance. We may have some tips to help your phone run more smoothly.
The Quick Optimization feature improves your device’s performance by identifying apps that drain battery life. It effectively removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device care, tap on Optimize now, and then select Done.
Please note that your input will be shared with our teams as we work on improving future Galaxy devices. You can also find additional troubleshooting steps linked below to help keep your device running optimally.
Thank you for your review, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback. The Galaxy A17 5G is equipped with smart AI features, 5G connectivity, and a large display that enhances everyday use. We appreciate your comments regarding the device freezing and overall performance. We may have some tips to help your phone run more smoothly.
The Quick Optimization feature improves your device’s performance by identifying apps that drain battery life. It effectively removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device care, tap on Optimize now, and then select Done.
Please note that your input will be shared with our teams as we work on improving future Galaxy devices. You can also find additional troubleshooting steps linked below to help keep your device running optimally.
Thank you for your review, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product had nice speed. storage, and features
on June 29, 2026
Posted by: Boobijay
[This review was collected as part of a promotion.] I really enjoy thy features on this, I have had all the A series from the 14 to this one. I've been a Samsung user for over 20 years, my next phone i want to get is the S26. I just have to save a little more money. I will always choose Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not my favorite
on June 29, 2026
Posted by: Kat1983
[This review was collected as part of a promotion.] I have had other Samsung galaxy phones before and I have always liked them. This phone i don't care for . The phone seems a lot slower and a lot less space then the ones before.
Value
2
Response from Samsung USBy R&R, June 29, 2026
Hiya Kat1983,
Thank you for reaching out and sharing your thoughts about the Galaxy A17 5G. It's a fantastic choice if you’re looking for a device equipped with smart AI features, a larger display, and enhanced 5G connectivity. We understand that it may not be your absolute favorite, but the Galaxy A17 5G comes packed with wonderful features and options that can enhance your daily experience.
The ability to customize your device to fit your specifications is a significant advantage. With various routines, modes, and customizable schedules, you can accomplish more than ever before.
Please check out the link below to learn more about your Galaxy A17 5G. We appreciate your review and thank you for being a part of the Samsung community.
Differences between the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010489/
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts about the Galaxy A17 5G. It's a fantastic choice if you’re looking for a device equipped with smart AI features, a larger display, and enhanced 5G connectivity. We understand that it may not be your absolute favorite, but the Galaxy A17 5G comes packed with wonderful features and options that can enhance your daily experience.
The ability to customize your device to fit your specifications is a significant advantage. With various routines, modes, and customizable schedules, you can accomplish more than ever before.
Please check out the link below to learn more about your Galaxy A17 5G. We appreciate your review and thank you for being a part of the Samsung community.
Differences between the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010489/
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on June 29, 2026
Posted by: PayMeJMoney
[This review was collected as part of a promotion.] First off the galaxy ai feature is spectacular a bright vibrant screen easy to use something like never before the camera takes such amazing pictures the security that comes along with it is out of this world you would think aliens built it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No complaints
on June 28, 2026
Posted by: klintiam
[This review was collected as part of a promotion.] I have no complaints about this device other then the UI keeps quitting and giving a user interface error message.
Value
3
Response from Samsung USBy R&R, June 29, 2026
Greetings klintiam,
Thank you for updating us on your experience with the Galaxy A17 5G. It’s great to hear that you have few complaints, aside from the user interface crashing occasionally. There are several potential reasons for frequent app crashes on your Samsung Galaxy device. For instance, some third-party apps may not be well-developed. It’s a good idea to check the reviews for any problematic app in the Google Play Store or Samsung Apps to see if other users, especially those with the same device, are experiencing similar issues.
If you haven’t restarted your device in over a day, please do so now. A memory glitch could be causing the app to crash, and rebooting your device may resolve the issue.
If the problem persists, follow these steps:
1. Open **Settings**.
2. Swipe to and tap on **Apps**.
3. Depending on the app that’s causing issues, you may need to tap **Filter and sort**, then select **Show system apps**.
4. Find and select the app, tap on **Storage**, and then tap **Clear data**.
5. Confirm by tapping **Delete** when prompted.
After completing these steps, try using the app again to see if it functions properly.
These are just a few troubleshooting options. For additional tips, please check the link provided below. Thank you for sharing your feedback, and thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for updating us on your experience with the Galaxy A17 5G. It’s great to hear that you have few complaints, aside from the user interface crashing occasionally. There are several potential reasons for frequent app crashes on your Samsung Galaxy device. For instance, some third-party apps may not be well-developed. It’s a good idea to check the reviews for any problematic app in the Google Play Store or Samsung Apps to see if other users, especially those with the same device, are experiencing similar issues.
If you haven’t restarted your device in over a day, please do so now. A memory glitch could be causing the app to crash, and rebooting your device may resolve the issue.
If the problem persists, follow these steps:
1. Open **Settings**.
2. Swipe to and tap on **Apps**.
3. Depending on the app that’s causing issues, you may need to tap **Filter and sort**, then select **Show system apps**.
4. Find and select the app, tap on **Storage**, and then tap **Clear data**.
5. Confirm by tapping **Delete** when prompted.
After completing these steps, try using the app again to see if it functions properly.
These are just a few troubleshooting options. For additional tips, please check the link provided below. Thank you for sharing your feedback, and thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US