Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
Phone works great
on June 29, 2026
Posted by: MRSHAKES
[This review was collected as part of a promotion.] Just a normal user. Ai, videos pictures and music.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has three camera that focuses quickly
on June 29, 2026
Posted by: Angel22
[This review was collected as part of a promotion.] This product helps with school, very long phone calls, gaming, and etc. It takes amazing pictures and you can spilt the screen if needed. I love my phone and every features it has
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The worst samsung series.
on June 29, 2026
Posted by: Booch43
[This review was collected as part of a promotion.] Never had a problem with all of the rest of the Samsung phones I had in the past. This phone is by far the worst series!! Irs always glitching,screen get stuck sometimes,sometimes this phones shuts off by itself. This phone won't hold memory, I have to always delete some pictures just to take new pictures. Other than that, I love Samsung,but not this series.
Value
1
Response from Samsung USBy R&R, June 30, 2026
Hola Booch43,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G features AI capabilities, a large display, and a versatile camera, all designed for everyday use. If you're experiencing glitches or unexpected shutdowns with your phone, it might be helpful to perform a quick optimization.
The Quick Optimization feature can enhance your device's performance by identifying apps that drain battery, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, please follow these steps:
1. Go to Settings.
2. Swipe to Device Care.
3. Tap on Optimize Now.
4. Finally, tap Done.
We appreciate your comments regarding responsiveness, unexpected restarts, and available storage. Your feedback will be shared with our teams for ongoing improvements. For more information on keeping your device running smoothly, please check out the link provided. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for taking the time to provide your feedback. The Galaxy A17 5G features AI capabilities, a large display, and a versatile camera, all designed for everyday use. If you're experiencing glitches or unexpected shutdowns with your phone, it might be helpful to perform a quick optimization.
The Quick Optimization feature can enhance your device's performance by identifying apps that drain battery, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, please follow these steps:
1. Go to Settings.
2. Swipe to Device Care.
3. Tap on Optimize Now.
4. Finally, tap Done.
We appreciate your comments regarding responsiveness, unexpected restarts, and available storage. Your feedback will be shared with our teams for ongoing improvements. For more information on keeping your device running smoothly, please check out the link provided. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
One of the worst phones I've ever had
on June 29, 2026
Posted by: Geesalinas
[This review was collected as part of a promotion.] Before getting this phone I compared it to the phone that I already had for 5 years which was the Galaxy A51. When comparing the phones online it said that the Galaxy a17 was a better phone not only because it was newer but because it had a bunch of new stuff on it that was going to make the phone a lot better in performance and everything. As soon as I got the phone the phone was already having issues lagging and couldn't perform like my old phone. I would expect that a phone that is brand new compared to a 5 year old phone would definitely be better in performance but it has not been that case. I thought I made a mistake when I was transferring everything over from my old phone to my new phone so I reset the phone just to see and still the phone lags. Especially when I am using the camera or if I am trying to connect to Android auto. It just seems like this phone just does not have the capacity to do any thing that I needed to do. I do Uber Eats also and with my old phone I was able to have multiple apps open at the same time and my phone would still perform a lot better than this phone. I can barely have two apps maybe three apps open and this phone is already starting to lag. It is by far one of the worst Investments I have ever made. And I have always been a big fan of Android and Samsung so this was definitely the way to go I did want to get a different model but they didn't have that one available at the time so I had no choice but to get this one and I really regret i
Value
1
Response from Samsung USBy R&R, June 30, 2026
Hello there Geesalinas,
Thank you for your detailed feedback. The Galaxy A17 5G is equipped with AI features, 5G connectivity, and a versatile camera system to support both work and everyday activities. We understand the importance of smooth multitasking, quick access to the camera, and reliable performance, especially when using navigation and delivery apps throughout the day. Your comments regarding lag, camera responsiveness, Android Auto, and multitasking are valuable, and we will share them with our teams as we continue to enhance the Galaxy experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for your detailed feedback. The Galaxy A17 5G is equipped with AI features, 5G connectivity, and a versatile camera system to support both work and everyday activities. We understand the importance of smooth multitasking, quick access to the camera, and reliable performance, especially when using navigation and delivery apps throughout the day. Your comments regarding lag, camera responsiveness, Android Auto, and multitasking are valuable, and we will share them with our teams as we continue to enhance the Galaxy experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my product. I highly recommend this
on June 29, 2026
Posted by: Bubbie92383
[This review was collected as part of a promotion.] Galaxy AI is so awesome! I love using it every time I get a chance to do so.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing. I've always loved Samsung
on June 29, 2026
Posted by: Goddess41
[This review was collected as part of a promotion.] I know Galaxy AI will be a top brand they've always been number 1. I dint expect anything less.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Amazing Samsung A50 Galaxy Device
on June 29, 2026
Posted by: VenusGodd
[This review was collected as part of a promotion.] My device is very user friendly and comes with a lot of great features to enjoy. With the amount of apps to choose from your Play Store is unbeatable. You will love this device and it's awesome built in " Galaxy AI" for 24/7 assistance. Samsung is the way to go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Short of great it freezes all the time and is slow
on June 29, 2026
Posted by: Snail26
[This review was collected as part of a promotion.] This phone is slow and freezes none stop would not suggest anyone get one at all get the s series the A is not worth having
Value
1
Response from Samsung USBy R&R, June 30, 2026
Good day Snail26,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G features AI, 5G connectivity, and a vibrant display designed to support your daily activities. If you are experiencing performance issues with your device, we have some troubleshooting steps you can try.
To monitor and enhance your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM usage. Additionally, you can automatically optimize your phone or tablet for improved speed and efficiency. The Quick Optimization feature helps enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unused files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. From the Settings menu, swipe to and tap on Device Care, then tap Optimize Now, and finally select Done.
We appreciate your comments regarding streaming, storage, and overall performance. Your feedback will be shared with our teams as we continue to improve the Galaxy experience. For more troubleshooting steps, please refer to the link provided below. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy A17 5G features AI, 5G connectivity, and a vibrant display designed to support your daily activities. If you are experiencing performance issues with your device, we have some troubleshooting steps you can try.
To monitor and enhance your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM usage. Additionally, you can automatically optimize your phone or tablet for improved speed and efficiency. The Quick Optimization feature helps enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unused files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. From the Settings menu, swipe to and tap on Device Care, then tap Optimize Now, and finally select Done.
We appreciate your comments regarding streaming, storage, and overall performance. Your feedback will be shared with our teams as we continue to improve the Galaxy experience. For more troubleshooting steps, please refer to the link provided below. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US