Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,207 Reviews)
Rating breakdown 3,207 reviews
5 Stars
1,918
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
138
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
Absolutely Failure
on August 25, 2026
Posted by: ParrisChick
[This review was collected as part of a promotion.] Just bring totally honest i actually chose this device because it was the newest addition to the Samsung galaxy brand and I am an absolute Samsung lover. I only choose phones by Samsung anytime I change up phones. I am honestly completely disappointed in this one. It is very slow in doing most everything I try to do on it. I just seems as if its behind or something. Also I have paid for unlimited wifi separate from my device and even when I use it as well as my phones data it still has a hard tome connecting to an internet connection. It also deleted some of my Google photos without my permission. I am not happy with this device at all. I have never owned another Samsung so disappointing.
Value
2
Response from Samsung USBy R&R, August 27, 2026
Good day ParrisChick,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device provides mobile connectivity, useful Galaxy features, and access to your favorite apps and photos. We understand your concerns regarding slow performance, difficulties in maintaining an internet connection, and unexpected changes to your Google Photos. We truly value your loyalty to Samsung and appreciate your detailed feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device provides mobile connectivity, useful Galaxy features, and access to your favorite apps and photos. We understand your concerns regarding slow performance, difficulties in maintaining an internet connection, and unexpected changes to your Google Photos. We truly value your loyalty to Samsung and appreciate your detailed feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Started off strong and slowly fell backwards!
on August 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] So I choose a Samsung Galaxy A52 a couple of years ago and it was a very solid mid budget phone. Well sadly I broke that phone then went to an A16, wasn't great but did the job. Broke that phone, bought a Galaxy A17 5g and it did the job but still wasn't my A52...also broke that phone, sadly I wasn't doing well with funds so I just bought a A17 5g again because with my luck, phones, and water and the gravity my luck has ran out. I miss the A52 it ran better with just an extra 2gb of ram, never had issues. I'll hopefully get a Samsung Galaxy S something or another the last one I had over ten years ago was like an S 8 or something been a while.
Value
2
Response from Samsung USBy R&R, August 27, 2026
Hello BradleyBrads,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers practical everyday functionality, convenient 5G connectivity, and access to the well-known Galaxy ecosystem. We appreciate your comparison with the Galaxy A52 and understand that you expected better performance and memory capabilities from your new device. Thank you for continuing to include Samsung in your mobile journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers practical everyday functionality, convenient 5G connectivity, and access to the well-known Galaxy ecosystem. We appreciate your comparison with the Galaxy A52 and understand that you expected better performance and memory capabilities from your new device. Thank you for continuing to include Samsung in your mobile journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Team Samsung
on August 25, 2026
Posted by: MaybeIshouldswitch2apple
[This review was collected as part of a promotion.] I've been a fan of Samsung cell phones for years. I love the Galaxy model of phones the best. I chose the A17 when it first came out, and I haven't uploaded because I love the size of the phone. The only complaint I have with the Galaxy's is the fact that the screens are not durable at all. I've had to replace my screen on my phone a few different times even though my phone has a screen protector and a durable shock absorbent case and it's costly.
Value
4
Response from Samsung USBy R&R, August 27, 2026
Hi there,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. We appreciate that it offers a comfortable size, a familiar Galaxy experience, and everyday functionality. Your feedback regarding the need for multiple screen replacements, even with added protection, is important to us. To enhance screen protection and durability, please ensure you are using a case that can absorb impacts. Samsung values your longstanding support and continued trust in the Galaxy brand!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. We appreciate that it offers a comfortable size, a familiar Galaxy experience, and everyday functionality. Your feedback regarding the need for multiple screen replacements, even with added protection, is important to us. To enhance screen protection and durability, please ensure you are using a case that can absorb impacts. Samsung values your longstanding support and continued trust in the Galaxy brand!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
My best friend, always at my side
on August 24, 2026
Posted by: Freedomlove
[This review was collected as part of a promotion.] I have plenty of storage, it's affordable and I enjoy the extra features like Samsung Wallet, the security features, I
Receive updates about everything Samsung, fair and reliable performance, great cámara and long lasting battery
Receive updates about everything Samsung, fair and reliable performance, great cámara and long lasting battery
Value
4
Response from Samsung USBy R&R, August 27, 2026
Hello Freedomlove,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device is an excellent everyday companion, offering ample storage, a reliable camera, and a long-lasting battery. With features like Samsung Wallet, enhanced security options, and regular updates, it provides even greater convenience for your daily activities. We appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device is an excellent everyday companion, offering ample storage, a reliable camera, and a long-lasting battery. With features like Samsung Wallet, enhanced security options, and regular updates, it provides even greater convenience for your daily activities. We appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS EXCEPTIONAL
on August 24, 2026
Posted by: TennTeacup71
[This review was collected as part of a promotion.] I chose this phone and have been happy ! It has excellent sound quality and pictures are amazing! I have many Samsung appliances and they have all exceeded my expectations!!! WAY TO GO!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Love The Galaxy A17
on August 24, 2026
Posted by: Brittany
[This review was collected as part of a promotion.] I chose Samsung Galaxy A17! I absolutely love this phone. I use it for gaming, streaming and mostly photo taking.
I must admit the photos are always emaculant and streaming is always so clear as well as for gaming.
I highly recommend this device to all! Trust me, you wont regret it, it's definitely worth everything dollar spent (plus some)!!
I must admit the photos are always emaculant and streaming is always so clear as well as for gaming.
I highly recommend this device to all! Trust me, you wont regret it, it's definitely worth everything dollar spent (plus some)!!
★☆★☆★☆★☆
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product has bad battery issues.
on August 24, 2026
Posted by: Ambambalam
[This review was collected as part of a promotion.] I chose the Galaxy A17 5g because it was the only Galaxy device available at the T Mobile store at the time of trade in of my Galaxy A16. This product device has proven to be quite different based on battery usage issues.
Value
2
Response from Samsung USBy R&R, August 26, 2026
Wednesday, August 26, 2026
6:57 PM
Hello there Ambambalam,
Thank you for choosing the Galaxy A17 5G. This device features 5G connectivity, a vibrant display, and a capable camera system, all designed for reliable everyday use. We understand that the battery performance may differ significantly from that of your previous Galaxy A16. Your feedback is invaluable to Samsung as it helps us better understand the experiences that matter to our Galaxy customers.
-Ty
Samsung Support
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Samsung Community
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Facebook
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6:57 PM
Hello there Ambambalam,
Thank you for choosing the Galaxy A17 5G. This device features 5G connectivity, a vibrant display, and a capable camera system, all designed for reliable everyday use. We understand that the battery performance may differ significantly from that of your previous Galaxy A16. Your feedback is invaluable to Samsung as it helps us better understand the experiences that matter to our Galaxy customers.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Phones are Great
on August 24, 2026
Posted by: Ampot03
[This review was collected as part of a promotion.] I chose Samsung phones because of its great features and user friendliness. The cameras are also niceand the handle of the phone itself are very good.
Value
5
Written by a customer while visiting Samsung US