Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,210 Reviews)
Rating breakdown 3,210 reviews
5 Stars
1,920
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
Great phone
on May 1, 2026
Posted by: Lovey12
[This review was collected as part of a promotion.] The Samsung Galaxy A17 5G is a really great phone. It's fast processor. My games rarely slow down and I play games a lot. Great camera, I'm really impressed with this phone and it has a expandable memory up to 1Tb
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hello there Lovey12,
We are really happy to hear that you're enjoying the performance and camera on the Galaxy A17 5G, especially for gaming and daily tasks. It's awesome that features like expandable storage and smooth processing are making a noticeable difference for you. Thanks for sharing your thoughts, and we appreciate you being a Samsung customer!
-Ty
Samsung Support
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Samsung Community
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We are really happy to hear that you're enjoying the performance and camera on the Galaxy A17 5G, especially for gaming and daily tasks. It's awesome that features like expandable storage and smooth processing are making a noticeable difference for you. Thanks for sharing your thoughts, and we appreciate you being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Very slow, low functioning.
on May 1, 2026
Posted by: Heather
[This review was collected as part of a promotion.] I was in a pinch and needed to start service and didn't realize the phones i selected are very slow. Minimal storage and capacity to operate at normal speeds.
Value
1
Response from Samsung USBy R&R, May 4, 2026
Hello Heather,
Thank you for sharing your experience with the Galaxy A17 5G. It seems the performance has not met your expectations, especially when you needed a reliable device quickly. The Galaxy A17 5G is designed for everyday use, and optimizing your storage and keeping it updated can significantly improve overall speed.
The Quick Optimization feature can boost your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap Optimize now, then select Done.
For more information, you can check out the online article linked below. Your feedback is valuable and helps guide future improvements. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. It seems the performance has not met your expectations, especially when you needed a reliable device quickly. The Galaxy A17 5G is designed for everyday use, and optimizing your storage and keeping it updated can significantly improve overall speed.
The Quick Optimization feature can boost your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap Optimize now, then select Done.
For more information, you can check out the online article linked below. Your feedback is valuable and helps guide future improvements. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A17 5G Honest Review
on May 1, 2026
Posted by: JustBern64
[This review was collected as part of a promotion.] My honest review of the Samsung Galaxy A17 5G is like this: It's the best phone I've had in years. My old phone, the Samsung Galaxy S10 was water damaged to the point it wouldn't work anymore. So, I've had to get an upgrade and I've gotten the Galaxy A17 5G instead. And I've loving this phone already. The visuals are way better, It's 5G, Battery life is GREAT & It's huge and got weight and it's not light and small. This was the best thing that happened to me & I've gotten my mother the same phone as well. She's loving it as well. Conclusion: This phone was the best thing that happened to me, I honestly glad my old phone was damaged. I've gotten a better phone out of the deal!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I've ever purchased
on April 30, 2026
Posted by: Greg440
[This review was collected as part of a promotion.] Galaxy AI is amazing, has so many newer features. Im learning new things everyday.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product has been a real disappointment for me
on April 30, 2026
Posted by: Bigrob443
[This review was collected as part of a promotion.] This phone has been malfunctioning since the day it was purchased. I have had issues with making calls, sending texts, charging, very slow, etc. The only thing that's worked flawlessly is the Galaxy AI.
Value
1
Response from Samsung USBy R&R, May 1, 2026
Hi Bigrob443,
That sounds frustrating, especially since it happened right out of the box. The Galaxy A17 5G is designed to handle everyday tasks, such as calls, messaging, and charging. While the full rollout of Galaxy AI has not yet reached the Galaxy A17 5G, there are still many AI features available that add an extra layer of convenience.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize now," and then select "Done."
For more tips on how to keep your device running smoothly, check out the article linked below. I'm glad to hear that part of your device is working well for you. Thank you for sharing your thoughts with us, and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
That sounds frustrating, especially since it happened right out of the box. The Galaxy A17 5G is designed to handle everyday tasks, such as calls, messaging, and charging. While the full rollout of Galaxy AI has not yet reached the Galaxy A17 5G, there are still many AI features available that add an extra layer of convenience.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize now," and then select "Done."
For more tips on how to keep your device running smoothly, check out the article linked below. I'm glad to hear that part of your device is working well for you. Thank you for sharing your thoughts with us, and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Alright a
on April 30, 2026
Posted by: Entbylou123
[This review was collected as part of a promotion.] product better than last. Somehow screen alerts broke without cracking
Value
3
Response from Samsung USBy R&R, May 1, 2026
Hey Entbylou123,
I'm glad to hear that your experience with the Galaxy A17 5G felt like an upgrade overall. This device is designed to balance performance and everyday usability, so any improvement in that area is significant. The display is crafted to be both durable and responsive, serving as the main way to navigate through your device. If your phone has cracked, Samsung has partnered with uBreakiFix as an authorized repair location. You can visit any of the 600 locations across the US to have your phone assessed. Thank you for sharing your experience, and for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
I'm glad to hear that your experience with the Galaxy A17 5G felt like an upgrade overall. This device is designed to balance performance and everyday usability, so any improvement in that area is significant. The display is crafted to be both durable and responsive, serving as the main way to navigate through your device. If your phone has cracked, Samsung has partnered with uBreakiFix as an authorized repair location. You can visit any of the 600 locations across the US to have your phone assessed. Thank you for sharing your experience, and for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A17 5G Honest Review
on April 30, 2026
Posted by: JustBern64
[This review was collected as part of a promotion.] My honest review of the Samsung Galaxy A17 5G is like this: It's the best phone I've had in years. My old phone, the Samsung Galaxy S10 was water damaged to the point it wouldn't work anymore. So, I've had to get an upgrade and I've gotten the Galaxy A17 5G instead. And I've loving this phone already. The visuals are way better, It's 5G, Battery life is GREAT & It's huge and got weight and it's not light and small. This was the best thing that happened to me & I've gotten my mother the same phone as well. She's loving it as well. Conclusion: This phone was the best thing that happened to me, I honestly glad my old phone was damaged. I've gotten a better phone out of the deal!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around Easy phone
on April 29, 2026
Posted by: Yoopbabe
[This review was collected as part of a promotion.] I use my Samsung galaxy A17 5g mainly for surfing the web, online shopping, and minimal gaming.
It has a really nice screen size, not too small, but not too overwhelming neither. The graphics are nice and clear, as well as the photos it takes.
Galaxy AI has helped me navigate the web, as well as answer any questions I have had with this new phone. It has been really helpful in letting me know how to do things easily, so I don't have search somewhere for the answer!
I'm just starting out with both of them, and I look forward to learning more as I go!
It has a really nice screen size, not too small, but not too overwhelming neither. The graphics are nice and clear, as well as the photos it takes.
Galaxy AI has helped me navigate the web, as well as answer any questions I have had with this new phone. It has been really helpful in letting me know how to do things easily, so I don't have search somewhere for the answer!
I'm just starting out with both of them, and I look forward to learning more as I go!
Value
5
Written by a customer while visiting Samsung US